Service Program Manager Jobs in Chicago, IL (NOW HIRING)

Job Summary

The Program Manager is responsible for owning customer programs from handoff through execution, ensuring alignment across Sales, Engineering, Quality, Supply Chain, and Operations. This role drives schedule adherence, communication clarity, and issue resolution for active programs, with a strong focus on execution discipline, customer requirements, and risk management.

The Program Manager serves as the internal owner for assigned programs, ensuring that commitments made to customers are clearly understood, documented, and executed across all functions and facilities.

Must be willing to travel up to 40%

Essential Duties and Responsibilities

• Own assigned customer programs from internal handoff through production execution and delivery.
• Serve as the primary internal point of contact for program coordination, ensuring alignment between Sales, Engineering, Quality, Supply Chain, and Operations.
• Maintain clear program schedules, milestones, and deliverables; proactively identify risks to cost, schedule, or quality.
• Ensure customer requirements, approvals, and documentation are clearly captured, communicated, and followed.
• Coordinate internal reviews and crossfunctional meetings to support program execution and issue resolution.
• Track program status, open actions, and risks; escalate issues early with clear recommendations.
• Support customer communication in partnership with Sales, ensuring consistent messaging and followthrough.
• Proactively coordinate and escalate schedules with outside processors, suppliers, and material partners to prevent delays and maintain workflow continuity.
• Monitor material flow, identify risks or bottlenecks, and drive timely resolutions through effective communication and collaboration across internal and external teams.
• Ensure changes in scope, requirements, or priorities are documented, communicated, and aligned internally.
• Partner with Quality and Engineering on customer-driven requirements, approvals, and corrective actions.
• Support new program launches, including onboarding, documentation alignment, and readiness reviews.
• Drive continuous improvement in program execution, communication flow, and handoff processes.
• Travel to Prince facilities and customer sites as required.

Required Skills and Attributes

• Strong organizational and execution skills with the ability to manage multiple active programs.
• Clear, direct communicator; able to align crossfunctional teams and manage expectations.
• Strong attention to detail and followthrough.
• Ability to identify risks early and drive resolution.
• Comfortable working in a fastpaced, manufacturing environment with tight customer requirements.
• Strong problemsolving skills with a practical, executionfocused mindset.
• Proficient in Microsoft Office; experience with ERP and project tracking tools preferred.
• Ability to work effectively across multiple facilities and functional teams.

Education and Experience

• Bachelor's degree in Engineering, Business, Operations, or a related field preferred.
• Minimum of 3-5 years of experience in project management, program management, or operations within a manufacturing environment.
• Experience supporting aerospace, space, defense, or other regulated industries strongly preferred.
• Prior experience coordinating crossfunctional teams required.

Physical Job Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to access and navigate production facilities.
• Ability to travel as required to support programs across facilities.

Benefits

• Paid vacation and holidays
• Medical, Dental, & Vision Plans
• Short and Long Term Disability Plans
• 401(k) Retirement Plan with strong employer match
• Company paid life insurance & AD&D
• Partial tuition reimbursement for job relation classes
• PPE reimbursement
• Your specific benefits package will depend on your position, location, and years of service with Prince.

Due to ITAR regulations, only U.S. persons-defined as U.S. citizens, lawful permanent residents (Green Card holders), and U.S. nationals-are eligible for this position.

*We are an Equal Employment Opportunity ("EEO") Employer. Applicants can learn more about Prince's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster (https://www.eeoc.gov/employers).