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Service Program Manager Jobs in Chicago, IL (NOW HIRING)

US Department of Commerce

Program Manager

Chicago, IL · On-site

$140K/yr

This vacancy is for a Program Manager in the Economic Development Administration within the ... Federal Service. Specialized experience is experience that has equipped the applicant with the ...

New

US Department of Commerce

Program Manager

Chicago, IL · On-site

$140K/yr

This vacancy is for a Program Manager in the Economic Development Administration within the ... Federal Service. Specialized experience is experience that has equipped the applicant with the ...

New

The Salvation Army

Program Manager

Chicago, IL · On-site

$50K - $60K/yr

Program Manager LOCATION/DEPT: 924 North Christiana Ave REPORTS TO: Program Director FLSA CATEGORY ... Monitor and manage inbound shelter referrals and service requests through Salesforce, ensuring ...

AIG

Program Manager

Chicago, IL · On-site

A Program Manager is highly motivated, results oriented problem solver who exemplifies a ... Developing & providing superior customer service and maintaining strong working relationships with ...

Slipstream Group, Inc.

Program Manager

Chicago, IL · On-site

$76K - $95K/yr

Implement innovative service delivery models that respond to changing market conditions and client ... Technical Program Management * Review and evaluate projects and incentive applications. * Quantify ...

SLIPSTREAM GROUP INC

Program Manager

Chicago, IL

Implement innovative service delivery models that respond to changing market conditions and client ... Technical Program Management * Review and evaluate projects and incentive applications. * Quantify ...

Cyera

Program Manager

Chicago, IL · On-site +1

$75K - $90K/yr

... run on time and in service of our broader marketing and organizational goals. This role in ... Serve as the primary program manager for the marketing organization, providing project management ...

Fooda

Program Manager

Chicago, IL · On-site

Program Manager - SM2 Program Position Overview: The Program Manager owns an SM2 (Amazon) regional ... in a service, hospitality, or tech-enabled environment * You have strong remote-management ...

Fooda

Program Manager

Chicago, IL · On-site

$80K - $115K/yr

Program Manager - SM2 Program Position Overview: The Program Manager owns an SM2 (Amazon) regional ... in a service, hospitality, or tech-enabled environment * You have strong remote-management ...

Ametek

Program Manager

Waukegan, IL · On-site

The Program Manager is responsible for planning, executing, and delivering complex New Product ... Coordinate closely with engineering, manufacturing, and service teams to ensure seamless product ...

Prince Industries LLC

Program Manager

Carol Stream, IL · Remote

Job Summary The Program Manager is responsible for owning customer programs from handoff through ... Your specific benefits package will depend on your position, location, and years of service with ...

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All JobsService Program JobsService Program Manager JobsService Program Manager Jobs in Chicago, IL

Service Program Manager information

See Chicago, IL salary details

$38.4K

$74.8K

$140.9K

How much do service program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for service program manager in Chicago, IL is $74,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $87,700.00 per year, depending on experience, location, and employer.

What is the difference between Service Program Manager vs Service Coordinator?

AspectService Program ManagerService Coordinator
ResponsibilitiesOversees multiple service programs, manages teams, develops strategies, and ensures program goals are met.Coordinates service activities, schedules appointments, and acts as a point of contact for clients and service teams.
Required CredentialsBachelor's degree, experience in service management, strong organizational skills.High school diploma or equivalent, excellent communication skills, customer service experience.
Work EnvironmentOffice setting, often in corporate or service provider environments.Fieldwork and office work, interacting directly with clients and service teams.

The Service Program Manager focuses on managing entire service programs and strategic planning, while the Service Coordinator handles day-to-day scheduling and client interactions. Both roles require strong communication skills, but the Program Manager typically has more leadership and strategic responsibilities.

What is a service program manager?

A service program manager is responsible for overseeing multiple service projects within an organization to ensure they align with business goals and deliver value. They coordinate teams, manage budgets, and monitor performance metrics, often using tools like project management software. Strong leadership, communication, and organizational skills are essential for success in this role.
Service Program Manager jobs near you
Infographic showing various Service Program Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,267 per year, or $37.6 per hour.

Service Readiness Program Manager

Lisle, IL • On-site

International Motors, LLC
See more jobs at International Motors, LLCexternal

$122K - $183K/yr

Full-time

Re-posted 5 days ago

Key responsibilities

  • Own the end-to-end Service Market Prepared (SMP) / Service Readiness process and ensure end-to-end service readiness of developed solutions across ONE PDP

  • Coordinate delivery of Vehicle Service Information and secure integration of service market requirements into product development

  • Translate readiness intent into dealer execution expectations and support dealer service readiness owners

International Motors rating

7.6

Company rating: 7.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Position Overview
Join International Motors as a Service Readiness Program Manager and play a critical role in bringing the next generation of products, technologies, and services to market. In this high-impact position, you will lead the development and execution of service readiness strategies that ensure our dealer network is fully equipped from Day 1.
You will collaborate across key areas including Methods, Training, Parts, Diagnostics, and Quality to create a seamless launch experience for our customers and dealers. By driving alignment, governance, and continuous improvement throughout the readiness process, you will help ensure International's innovative products are supported with the tools, knowledge, and resources needed for success.
Responsibilities
Service Readiness Governance
  • Own the end-to-end Service Market Prepared (SMP) / Service Readiness process
  • Define readiness tiers and Day-1 capability requirements
  • Prevent readiness gaps caused by siloed delivery
  • Ensure end-to-end service readiness of developed solutions across ONE PDP
  • Coordinate delivery of Vehicle Service Information to enable efficient maintenance, repair, and diagnostics
  • Secure integration of service market requirements into product development (tools, training, spare parts, processes)
  • Drive alignment between Engineering (R&D), Service Sales & Operations, Production & Logistics, Parts Logistics, and Sales & Marketing
  • Lead cross-functional activities to ensure:
    • High uptime and repairability
    • Efficient workshop operations
    • Strong lifecycle service offering
  • Manage risks and dependencies related to serviceability and service readiness
  • Represent service readiness in project governance and milestone reviews
  • Coordinate readiness inputs across Methods, Training, Parts, Diagnostics, Quality, and DFS
  • Align readiness deliverables to ONE PDP milestones
  • Drive accountability
  • Dealer Readiness Enablement
  • Translate readiness intent into dealer execution expectations
  • Support dealer service readiness owners
  • Ensure consistency of rollout and communication
  • Communicate to dealers to ensure readiness

Minimum Requirements
  • Bachelor's degree and at least 5 years of technical project/program management experience
  • At least 1 years of lead experience

OR
  • Master's degree and at least 3 years of technical project/program management experience
  • At least 1 years of lead experience

OR
  • At least 8 years of technical project/program management experience
  • At least 1 years of lead experience

Additional Requirements
  • Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills
  • Degree in Engineering, Business, or a related field desired
  • Experience in service engineering, product support, launch readiness, or related automotive/commercial vehicle disciplines desired
  • Proven experience leading complex, cross-functional programs from concept through launch
  • Strong project management skills with the ability to drive timelines, resolve issues, and align stakeholders across multiple teams
  • Excellent communication and collaboration skills with the ability to influence teams at all levels of the organization
  • Experience developing and implementing processes to ensure service readiness and operational excellence
  • Ability to analyze complex technical information and translate requirements into actionable service solutions

Preferred Skills:
  • Experience within an OEM, commercial vehicle, automotive, or manufacturing environment
  • Knowledge of dealer service operations, aftermarket support, and customer service requirements
  • Experience with new product introduction (NPI), vehicle launches, or technology deployments
  • Familiarity with Design for Service (DfS), serviceability principles, and lifecycle product support
  • Experience using Agile project management methodologies and tools
  • Understanding of service documentation, diagnostics, repair procedures, training development, and parts readiness
  • Ability to manage multiple priorities in a fast-paced, dynamic environment

Benefits and Compensation
This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.
Company Overview
About TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

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