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Service Order Coordinator Jobs in Decatur, IL (NOW HIRING)

Compass Group

FOOD UNIT LEAD

Decatur, IL · On-site

$18.30/hr

Coordinates activities of other food-service employees. Creates an enjoyable dining experience for ... Orders food and other necessary supplies from approved sources or purveyors. * Directs and ...

Gardant

Activity Assistant - Part-time

Decatur, IL · On-site

$15 - $16/hr

Coordinates resident shopping orders for those unable to shop independently * Engages with ... EAP & Maven family planning program * 401(k) employer match biweekly * Self-service payroll * Daily ...

Gardant

Activity Assistant - Part-time

Decatur, IL · On-site

$15 - $16/hr

Coordinates resident shopping orders for those unable to shop independently * Engages with ... EAP & Maven family planning program * 401(k) employer match biweekly * Self-service payroll * Daily ...

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Service Order Coordinator information

See Decatur, IL salary details

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How much do service order coordinator jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for service order coordinator in Decatur, IL is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Service Order Coordinator vs Service Scheduler?

AspectService Order CoordinatorService Scheduler
Primary RoleManages and processes service orders, coordinates between customers and techniciansSchedules service appointments, assigns technicians to jobs
Required SkillsCustomer service, order processing, communicationTime management, scheduling software proficiency, communication
Work EnvironmentOffice-based, customer interaction, administrative tasksOffice or field-based, coordinating service appointments

While both roles involve coordinating service activities, the Service Order Coordinator focuses on processing and managing service orders and customer communication, whereas the Service Scheduler primarily handles scheduling appointments and technician assignments. Both roles require strong communication skills and familiarity with scheduling or order management systems, but they differ in their core responsibilities within the service delivery process.

What job categories do people searching Service Order Coordinator jobs in Decatur, IL look for? The top searched job categories for Service Order Coordinator jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Service Order Coordinator jobs? Cities near Decatur, IL with the most Service Order Coordinator job openings:
Service Order Coordinator jobs near you

Patient Service Specialist, Lincoln

Decatur Memorial Hospital

Lincoln, IL • On-site

$18.25 - $24.75/hr

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Patient Service Specialist

Our Patient Service Specialist works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients.

Highlights & Benefits:

Paid Time Off (PTO)

Employee Assistance Program and Colleague Wellness

Qualifications

Education:

  • High school graduate or equivalent required.

Experience:

  • Previous work experience in a medical office and/or customer service position preferred.
  • Previous experience dealing directly with the public in person and on the phone preferred.
  • Computer experience and typing skills required.

Other Knowledge/Skills/Abilities:

  • Strong written and verbal communication skills required.
  • Ability to multi-task and prioritize required.
  • Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position: Listening Skills, Data Entry, and Office Skills.
Responsibilities
  • Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients' needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
  • Schedules, reschedules and coordinates patient appointments. Reviews new patient requests. Appropriately triages patients in urgent/emergency situations over phone or in person. Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays. Schedules interpreters if needed.
  • Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient's eligibility. Determines appropriate copay, registration conversation, and insurance to bill based on appointment type. Collects patient financial responsibility at the time of registration, including current and past due balances Determine and provide age appropriate documentation to be completed by each patient. Obtains and validates proper consent for patient treatment.
  • Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors. Assists in the clinic's overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
  • Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
  • Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
  • Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information. Complies with established clinic policies and procedures and safety standards.
  • Manages task lists within the electronic health record.
  • Demonstrates support for and participates in accomplishing team goals and objectives.
  • Performs other related work as required or requested.

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