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Service Operations Support Jobs in Paramus, NJ (NOW HIRING)

Kalshi Inc

Support Operations

Manhattan, NY · On-site

$90K - $105K/yr

Role Roadmap We're expanding our Support Operations function to deliver exceptional user ... service, veteran status, age, or any other protected characteristic per federal, state, or local ...

Kalshi Inc

Support Operations

New York, NY · On-site

$90K - $105K/yr

Role Roadmap We're expanding our Support Operations function to deliver exceptional user ... service, veteran status, age, or any other protected characteristic per federal, state, or local ...

Kalshi

Support Operations

Manhattan, NY · On-site

$90K - $105K/yr

Role Roadmap We're expanding our Support Operations function to deliver exceptional user ... service, veteran status, age, or any other protected characteristic per federal, state, or local ...

Capital Preservation Partners, Inc

Be Seen First

Practice Operations and Client Service Manager

Bronxville, NY · On-site

$65K - $90K/yr

We are hiring a full time Operations and Client Service Manager to run day to day execution across client service, firm operations, and light business operations support. This is a high trust role ...

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All JobsService Operations Support JobsService Operations Support Jobs in Paramus, NJ

Service Operations Support information

See Paramus, NJ salary details

$14

$26

$36

How much do service operations support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service operations support in Paramus, NJ is $26.33, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $31.88 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.
Service Operations Support jobs near you

Regional Operations Support Manager

Bronx, NY • On-site

Beacon Mobility
School and Employee Bus Transportation • 10K+ employees
Learn more about Beacon Mobilityexternal

$100K/yr

Full-time

Re-posted yesterday

Key responsibilities

  • Support local teams and frontline staff in daily operational activities, including issue follow-up and execution of action items.

  • Work directly with managers and teams to identify problems, resolve barriers, and ensure issues are closed out.

  • Support facilities-related needs and improvement projects by coordinating work, tracking progress, and removing obstacles.

Beacon Mobility rating

5.7

Company rating: 5.7 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Leesel Transportation Corp.
The Regional Operations Support Manager is a hands-on, field-based operations leader responsible for supporting local teams and directly driving day-to-day execution. This role works in the field with managers and frontline teams to solve problems, complete follow-up actions, reinforce standard processes, and ensure operational needs are addressed quickly. The Manager serves as both a practical doer and a local accountability point for execution, communication, and continuous improvement across assigned service areas. This in-person and will support the Bronx and Westchester County.
Responsibilities
  • Take direct ownership of field-level operational support for assigned locations, including daily issue follow-up, coordination needs, and execution of action items.
  • Work side by side with local managers and frontline teams to identify problems, resolve barriers, document needs, and make sure issues are closed out.
  • Support facilities-related needs and improvement projects by coordinating work, tracking progress, and helping remove obstacles.
  • Actively reinforce operating procedures, service expectations, and compliance practices through regular field presence and hands-on coaching.
  • Maintain ownership of open items, drive action plan completion, and provide clear updates to the Regional Operations Support Director and local leadership.
  • Complete operational audits, reporting, data collection, and process documentation to support improved execution and accountability.
  • Help implement new processes, tools, training, and operating routines within assigned locations by staying involved through rollout and adoption.
  • Serve as the field connection between local operations and regional support leadership by escalating risks, sharing trends, and recommending practical improvements.
  • Model a responsive, solutions-oriented approach by staying close to work, following through on commitments, and strengthening consistency across the region.
  • Other assignments to support the New York Region's operations success.
Soft Skills Competencies
  • Strong verbal, written and presentation skills.
  • Decision Making, Critical Thinking & Problem Solving.
  • Time Management and Organizational Skills.
  • Adaptability.

Additional Details:
Salary: $80-100K a year
$250/monthly car allowence
Shift Monday to Friday 7:30am-4:40pm
In person with 2 a week times traveling to other locations within the area.
This role will support the Bronx and Westchester County.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Leesel Transportation is a Special and Regular Education Transportation provider in the New York City area. Headquartered in The Bronx, we serve the NYC Department of Education, as well as some other NYC pre-K and private school programs. Our caring and passionate team makes a difference every day in our students' lives because we truly love what we do.

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