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Service Operations Support Jobs in Paramus, NJ (NOW HIRING)

Marex

Equity Operations Support (VN2785)

New York, NY · On-site

$75K - $100K/yr

Marex is a global financial services platform, providing essential liquidity, market access and ... Operations is first and foremost a control function. As such the Equity Trade Support team must ...

Fora

Booking Operations Support Lead

New York, NY · On-site

That's what lets advisors build businesses that scale, while their taste and service create trips ... The Booking Operations Support Lead will serve as the primary escalation point for all booking ...

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Service Operations Support information

See Paramus, NJ salary details

$14

$26

$36

How much do service operations support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service operations support in Paramus, NJ is $26.33, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $31.88 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.
Service Operations Support jobs near you

Operations Support Assistant

Astoria, NY • On-site

Senior Helpers of Northern Queens
See more jobs at Senior Helpers of Northern Queensexternal

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 23 days ago

Job description

Senior Helpers is seeking a dynamic leader to run our Northern Queens location. The ideal candidate will possess an entrepreneurial spirit and have a breadth of hands-on experience in operations, business, and sales development in home care or a closely related care industry. This role is paid hourly, and will start with one day/week and grow with business as business grows and our needs expand. Our employees enjoy positive workplace culture and camaraderie, while recognizing that the work they do makes a difference for our clients and their families. At Senior Helpers of Northern Queens, we believe our employees are our greatest asset.

Essential Job Duties:

  • Manage the day-to-day operations, provide daily support and leadership to care and office teams.
  • Strategize, organize, the daily work of the company.
  • Maintain CRM and prospect follow-up for sales pipeline.
  • Formulate strategies for both new and existing partnerships, joint ventures and/or alliances.
  • Participate in the development and implementation of specific strategies that will ensure high-quality client care and effective utilization of resources, for growth and financial viability.
  • Assist in staffing and recruitment initiatives that meet and support business needs.
  • Adhere to federal, state, and local compliance practices.
  • Adhere to processes and practices around company administration and policy.
  • Oversee accurate time keeping and records; collaborate with Payroll.
  • Maintain awareness of competitive landscape. Identify opportunities for market and client expansion, and new business development.
  • Perform other tasks as assigned or needed.

Qualifications:

  • Ideal candidate has an active HHA/PCA license in the state of NY.
  • Bilingual is preferred. 
  • Senior care experience is strongly preferred.
  • Demonstrable sales, sales development, and sales management experience
  • Possess a strong business acumen.
  • Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
  • Proactive, ability to take initiative and to foresee potential issues and provide multiple resolutions.
  • Strong collaboration skills with both subordinate team and corporate partners
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
  • Ability to learn software programs quickly.
  • Strong leadership skills. 
  • Good with customer service - this is a client-facing role.

Company Benefits:

  • Employee opt in options for:
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
  • Short team & Long-term Disability
  • Paid Time Off
  • Life Insurance
  • Pay On Demand
  • Various Discount Programs

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

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