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Service Operations Manager Jobs in Rahway, NJ (NOW HIRING)

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY. Operations Manager Compensation & Benefits * Starting salary of $140,000 ...

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY. Operations Manager Compensation & Benefits * Starting salary of $140,000 ...

Wylander

Operations Manager

Brooklyn, NY

$140K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY. Operations Manager Compensation & Benefits * Starting salary of $140,000 ...

Classical Charter Schools

Operations Manager

Bronx, NY · On-site

$65K - $85K/yr

OPERATIONS MANAGER Position Reports to : School Director Start Date : Immediately Hours : 7:00am-5 ... Manage student enrollment, attendance, recordkeeping, transportation, food service, and health and ...

CVS Health

Operations Manager

New York, NY · On-site

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hackensack, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Commercial Catering Company

Be Seen First

Operations Manager

Queens, NY · On-site

$85K - $105K/yr

The Operations Manager is responsible for overseeing the daily operational and facility functions ... Manage relationships with maintenance contractors, vendors, and service providers, ensuring quality ...

Classical Charter Schools

Operations Manager

New York, NY · On-site

$65K - $85K/yr

OPERATIONS MANAGER Position Reports to : School Director Start Date : Immediately Hours : 7:00am-5 ... Manage student enrollment, attendance, recordkeeping, transportation, food service, and health and ...

CVS Health

Operations Manager

East Rutherford, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New York, NY

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Commercial Catering Company

Be Seen First

Operations Manager

Queens, NY · On-site

$85K - $105K/yr

The Operations Manager is responsible for overseeing the daily operational and facility functions ... Manage relationships with maintenance contractors, vendors, and service providers, ensuring quality ...

CVS Health

Operations Manager

West Orange, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Fort Lee, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Livingston, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

River Edge, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Astoria, NY · On-site

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rahway, NJ

Service Operations Manager information

See Rahway, NJ salary details

$36K

$79.8K

$133K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Rahway, NJ is $79,843.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $97,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Rahway, NJ look for? The top searched job categories for Service Operations Manager jobs in Rahway, NJ are:
What cities near Rahway, NJ are hiring for Service Operations Manager jobs? Cities near Rahway, NJ with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Rahway, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,843 per year, or $38.4 per hour.

Operations Manager

Wylander

Brooklyn, NY • On-site

$140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY.


Operations Manager Compensation & Benefits

  • Starting salary of $140,000+ annually
  • Comprehensive Health, Dental, and Vision Insurance
  • Company-provided vehicle
  • Full electronics package (computer, phone, and other necessary equipment)
  • 401(k) plan with company match
  • Paid Time Off (PTO), paid holidays, and sick leave

________________________________________________________________________________________

The Operations Manager is responsible for driving exceptional client satisfaction by consistently exceeding expectations and ensuring the timely, efficient, and profitable delivery of services in accordance with the company’s contractual commitments. This role focuses on achieving high performance through continuous process improvement, employee training, and professional development.

The ideal candidate is a strong and effective leader who fosters a positive team environment, embraces change, and remains flexible and open-minded as the company continues to grow and evolve.

Operations Manager Responsibilities

  • Lead and oversee the day-to-day mitigation operations for water, fire, mold, biohazard, and other emergency restoration projects.
  • Manage, mentor, and support mitigation supervisors, project managers, and field technicians to ensure high performance and accountability.
  • Ensure all work is completed in accordance with IICRC standards, company Standard Operating Procedures (SOPs), and all applicable safety regulations.
  • Schedule crews, equipment, and resources effectively to meet response time expectations, production goals, and client deadlines.
  • Monitor job progress from start to finish, ensuring quality workmanship, operational efficiency, and exceptional customer satisfaction.
  • Review scopes of work, estimates, documentation, and job files for accuracy, completeness, and compliance with company and insurance requirements.
  • Coordinate with insurance adjusters, property managers, subcontractors, and clients to facilitate smooth project execution and communication.
  • Track and analyze key performance indicators (KPIs) to drive operational improvements and achieve company goals.
  • Oversee equipment inventory, maintenance schedules, fleet readiness, and warehouse organization to ensure operational efficiency.
  • Recruit, train, coach, and develop team members while supporting hiring, onboarding, performance management, and employee retention initiatives.
  • Enforce safety protocols, PPE requirements, and regulatory compliance across all jobsites and company operations.
  • Resolve escalated customer concerns and operational challenges promptly while maintaining a high level of professionalism and client satisfaction.
  • Participate in and support after-hours on-call rotations, emergency response planning, and disaster response coordination.
  • Collaborate with leadership to improve workflows, implement best practices, and identify opportunities for increased efficiency and profitability.
  • Monitor job costs, labor utilization, and production metrics to help ensure projects remain on budget and meet financial objectives.
  • Foster a culture of accountability, teamwork, continuous improvement, and exceptional customer service throughout the organization.

 

Operations Manager Requirements:

  • 5+ years of management experience within the restoration industry
  • Proven ability to build, motivate and maintain a high performing team
  • Proficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access) and internet and software Systems
  • Organizational and time management skills with the ability to prioritize a variety of tasks/projects
  • Self-motivated, responsible, and accountable. Identifies own learning needs and seeks appropriate steps to continue continual self-development
  • Bilingual is a plus
  • Experience with Xactimate is a plus

 

Keywords: management, construction, leadership

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