Service Operations Manager Jobs in New Hope, TN (NOW HIRING)

Description

We're on the hunt for a bold, energetic, and results-driven leader to join our fast-growing team as an Operations Manager! If you're a confident, outgoing team builder who loves a fast-paced environment and thrives on structure and success, we want you on board.

In this role, you'll lead multiple locations, drive operational excellence, and ensure the highest standards of safety and service. Every day is a new opportunity to make an impact - and your leadership will keep us moving forward!

Jump on board with the nation's largest rail crew transportation company and take your career to the next level!

About PTI - Where the RIGHT way is the SAFE way:

Professional Transportation, Inc. has been providing crew transportation services for railroads since 1980 and has an industry reputation for providing quality, reliable, and safe crew transportation services. Much like a shuttle service, PTI receives around-the-clock requests from our railroad customers to pick up and drop off train crews.

Job Summary:

This position is responsible for managing field operations tasks and assignments as required. The Operations Manager [OM] is responsible for overseeing and coordinating the day-to-day operations and performance of the assigned PTI region and location(s). The Operations Manager will help achieve both individual and company goals and objectives while exceeding the customer's needs for safe and reliable crew transportation.

Benefits of Joining PTI:

Multiple health insurance plan options

Paid vacation time

401(K) retirement

On the job training

Discounted cell phone plans for Verizon and AT&T

Room for growth and advancement within the company

Responsibilities:

Safety:

Promote and practice safety awareness using the Positive Safety Culture safety model.

Educate and instruct all employees on the completion of all required paperwork and related deadlines.

Coach drivers on events recorded through the DriveCam technology.

Ensure safety performance of the region / branches through strict adherence to all safety policies and procedures.

Responsible for providing information and pictures of any PTI accident to the Safety and Risk departments.

Conduct safety meeting as needed and encourage staff to be a part of the local safety committee

Complete driver observations, including ride-along road tests both initially, annually, and as needed

Staffing:

Support the process to recruit, select, train, and retain a quality driver workforce.

Support pre-employment, reasonable suspicion, and random drug and alcohol tests.

Maintain a staffing level based upon business goals to meet the needs of the customer.

Maintain the OTR and DYV schedules.

Utilize the staffing tools provided and build relationships within the local community

Management/Administration:

Providing supervision and coaching to all employees.

Oversight and responsibility for branch expenditures; monitor and control expenses.

Properly train and monitor all employees on the operational technology, equipment, and compliance of required paperwork.

Be prepared to take trips as needed at the direction of your Supervisor.

Ensure all trips and work are completed accurately, timely, and professionally.

Conduct coaching, discipline, and/or employment separation processing as necessary.

Communicate with the Dispatch department to ensure all trips are covered.

Communicate with the Payroll Department of any issues brought to your attention of your staff

Monitor and evaluate the performance of the drivers through physical observations and the use of available technology.

Ensure all drivers are scheduled and work within their Hours of Service (HOS).

Partner effectively with the Driver Support Center (DSC).

Fleet Maintenance

All vehicles are to be maintained per instructions by the Fleet Department.

Complete vehicle compliance inspections as required.

Follow the vehicle maintenance and repair policy provided by the Fleet Department.

Track the status and availability of all out of service "OOS" and "available" vehicles to include; and when necessary, rental vehicles

Update vehicle counts as required by Fleet Department or Director of Operations

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Requirements

Our ideal candidate would have:

Education:

Associate or Bachelor's degree (preferred)

Experience:

Minimum of 1+ year of supervisory or management experience

Other Knowledge, Skills, Abilities & Competencies:

• Excellent communication and organizational skills
• Proficiency with Microsoft Office products
• Proficient in all PTI used software such as DriveCam, Trimble, and Crew
• Have a valid state driver's license issued by the state of proposed employment
• Have at least 5 years of verifiable driving experience
• Must live within 30 minutes of the branch location
• Must be able to read, write, and converse in English
• Must be able to use a GPS/Technology System, read and understand roadmaps
• Must maintain a cell phone and keep PTI updated with current phone number

Physical Requirements:

• Ability to lift and pull up to 15 pounds
• Must be able to climb in and out of the vehicle
• Must be able to bend to inspect the undercarriage of a vehicle and tires
• Must be able to manually open and close all doors and hatches on the vehicle
• Ability to sit for extended periods of time when driving, which may be required
• Must be able to perform the essential functions of the job with or without reasonable accommodation

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: PTI is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. PTI has a Drug-Free Workplace Policy in effect that is strictly adhered to.