Service Operations Manager Jobs in Mount Washington, KY

Description

 Berger Moving & Storage is growing and that means exciting new career opportunities! Join an iconic family of companies known for our strong culture, exceptional team camaraderie, and commitment to professional growth and development.

As a testament to our people and performance,  Berger Moving & Storage was recently named Allied Van Lines' 2025 Agent of the Year and earned the American Trucking Associations' 2026 Moving & Storage Agent of the Year - Service Excellence Award. These honors reflect the dedication of our team and our unwavering focus on delivering outstanding customer experiences.

At  Berger Moving & Storage, our success starts with our people. We are committed to hiring individuals who take pride in their work and are driven to exceed the expectations of our customers and partners. Our ideal candidate connects with our mission-"to help every customer have a positive, memorable experience"-and embodies our core values: "being open, honest, and fair...whatever we do, we do it right and we do it together".

 Berger Moving & Storage is a leading provider of relocation, distribution, and warehousing services. Founded in 1910,  Berger Moving & Storage has proudly served individuals and businesses for over 110 years. Today, we are one of the largest agents for Allied Van Lines, with a nationwide network of 18 locations across the United States.

At  Berger Moving & Storage, our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Berger's Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interactions, and strive to be open, honest and fair will be at the top of our list.

We are seeking an OPERATIONS MANAGER to join our team in Louisville, KY! In the Moving & Storage industry, our Operations Manager oversees our day-to-day operations, managing our fleet of drivers, crew, contractors, customer service and sales team. They understand our customers needs and concerns and strive to help every customer have a positive memorable experience.

Responsibilities for our Operations Manager include but are not limited to:

• Manage a fleet of drivers, crew and contractors ensuring on-time service, while maintaining timely data integrity;
• Supervise our customer service and sales team;
• Route and oversee delivery teams to maximize capacity and customer satisfaction;
• Train local crew and contractors;
• Monitor facility and equipment condition and maintenance;
• Maintain excellent customer service quality rating;
• Understand end user customer needs and concerns on home delivery

The successful candidate for this position will share the following knowledge, skills and abilities:

• High School Diploma or Equivalent (required);
• Secondary education in business operations is preferred;
• Minimum of 1 year Supervisor or Management experience with employee oversight;
• Minimum of 1 year experience in Household Moving or Trucking industry;
• Previous experience and strong understanding of budgeting and forecasting is preferred;
• Maintain an organized workspace and have the ability to complete tasks according to schedule;
• Strong multi-tasking skills required in a fast paced environment;
• Solid geographic region knowledge;
• Must have excellent communication and organizational skills;
• Understand problems in moving furniture where damage occurs and how to prevent such damage;
• Fantastic problem solving skills;
• Willing to learn multiple computer programs, and demonstrate previous successful experience with Microsoft Excel and word;
• Self starter, motivated by daily challenges

Along with the opportunity to be an agent of change and make your own mark at a great company with a unique culture, we can we offer you:

• Competitive Pay;
• Medical, Dental & Vision Benefits;
• Paid Time Off (begin accruing your very first day!);
• 401K;
• Employee Discounts with Verizon, Sketchers and more!

Berger Transfer & Storage, Inc. is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.