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Service Operations Manager Jobs in Midway, KY (NOW HIRING)

JLL

Operations Supervisor

Lexington, KY · On-site

$100K - $130K/yr

Operations Supervisor - Building Engineering Position Overview The Operations Supervisor - Building ... management capabilities * Excellent interpersonal and supervisory skills with customer service ...

VIOC

Sr. Manager, Operations Experience

Frankfort, KY · On-site

You will service as the point person for optimizing and enhancing our KPI tracking platform ... Bachelor's degree in Industrial engineering, Operations Management, or related field preferred ...

Valvoline

Operations Experience Specialist

Frankfort, KY · On-site +1

... service across all our stores - every day. We're not just in the car business; we're in the people ... The Opportunity The OX Project Manager is responsible for driving the planning, coordination, and ...

Kuehne+Nagel

Operations Supervisor

Shelbyville, KY · On-site

As a 3PL provider, we will count on your leadership skills to help drive excellent service for our ... Management Systems (WMS) What's in it for you There has never been a better time to work in ...

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Service Operations Manager information

See Midway, KY salary details

$31.2K

$69.1K

$115K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Midway, KY is $69,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $83,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Midway, KY are hiring for Service Operations Manager jobs?

Cities near Midway, KY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Midway, KY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $69,051 per year, or $33.2 per hour.

Operations Manager - A/E/C Industry

TERRACON

Lexington, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Terracon rating

7.5

Company rating: 7.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

49th of 72 rated business consultants

Job description


Terracon's Lexington office is seeking an Operations Manager to lead their office! In this opportunity, your leadership will shape projects; environmental, geotechnical, materials testing, and laboratory teams; and long-term business growth within the Central and Eastern Kentucky Region. This position offers the opportunity to drive profitability, strengthen client relationships, and foster a culture of quality, safety, and continuous improvement while making a meaningful impact.
Manage and direct activities of an engineering consulting office. This includes profit/loss management, employee supervision, project management, quality control, health and safety oversight, client relations and development, and new business development. Responsible for general leasehold improvements, project and office equipment, and proper utilization of all personnel. Develop and/or review all contracts and proposals prepared by the office; verify technical and financial provisions and ensure manpower budgets are sufficient to complete the contracted work and render a profit.
Responsibilities
  • Oversee a growing office supporting multiple service lines.
  • Focus will be directed to management of specific projects, quality, and employee utilization.
  • Review contracts and proposals prepared by office personnel.
  • Monitor job status reports and ensure quality standards are met.
  • Coordinate with divisional marketing, to maintain client contacts in CRM, for future development of new business.
  • Responsible for following requirements of the strategic plan; partner with Director, Regional Operations to grow office in accordance with the strategic plan.
  • Manage risk related to projects. Ensure contracts are signed and fully executed prior to commencing work. Monitor adherence to corporate risk policies and practices. Hold Managers accountable for mitigating or eliminating risk.
  • Communicates safety initiatives, rules and guidelines for Office or Region. Holds Managers and Employees accountable for following safety rules and guidelines.
  • Promote continuous quality monitoring and improvement on projects. Ensure best practices are being followed and hold Managers accountable for quality control standards.
  • Perform other duties as assigned.

Qualifications
  • Bachelor's degree and 8 years' practice experience. Or, in lieu of a degree, a minimum of 12 years' related experience.
  • Prior management experience preferred.
  • A valid driver's license with acceptable violation history may be required.
  • Kentucky Professional Engineer (PE) license preferred.

About Us
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon's growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.
Terracon's vision of "Together, we are best at people" is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.

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