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Service Operations Manager Jobs in McHenry, IL (NOW HIRING)

Amazon is seeking Transportation Operations Managers to work in out sites across the country ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Lead all service operations, including technical support, dispatching, work order management, customer communication, and issue resolution. * Serve as the primary escalation point for complex ...

Lead all service operations, including technical support, dispatching, work order management, customer communication, and issue resolution. * Serve as the primary escalation point for complex ...

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Showing results 41-60

Service Operations Manager information

See McHenry, IL salary details

$34.9K

$77.4K

$128.9K

How much do service operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service operations manager in McHenry, IL is $77,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $94,000.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in McHenry, IL?

For Service Operations Manager jobs in McHenry, IL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in McHenry, IL look for?

The top searched job categories for Service Operations Manager jobs in McHenry, IL are:

What cities near McHenry, IL are hiring for Service Operations Manager jobs?

Cities near McHenry, IL with the most Service Operations Manager job openings:

Infographic showing various Service Operations Manager job openings in McHenry, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,415 per year, or $37.2 per hour.

Assistant Operations Manager

SBM Site Services, LLC

Waukegan, IL โ€ข On-site

$40K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 20 days ago


Job description

Company Description

SBM is an international company providing facilities support services to some of the world's leading Fortune 500 companies. Our dedication to delivering the highest quality service and cost savings solutions with the least environmental impact possible has launched SBM into the top one percent of service providers in the facilities maintenance industry. Today, SBM services more than 350 million square feet throughout the United States, Canada, and Latin America, with plans to expand globally in Asia, Europe and the Middle East.ย 

Our innovative employee programs, supportive management structure, and extensive career advancement opportunities make SBM a great place to work. As a result, our turnover rate is one-fourth the national average. We respect and promote the professional and personal growth of our employees and are committed to the success of one another. Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do.

Job Description

SBM, an international facilities services company, is searching for a dynamic and energetic individual to join our Management in Training (MIT) team as an entry-level Assistant Operations Manager.ย  SBM provides facilities support services to some of the world's leading Fortune 500 companies. Our dedication to delivering the highest quality service and cost savings solutions with the least environmental impact possible has launched SBM into the top one percent of service providers in the facilities maintenance industry. Today, SBM services more than 350 million square feet throughout the United States, Canada, and Latin America, with plans to expand globally in Asia, Europe and the Middle East.ย 

WHAT'S IN IT FOR YOU?

Successful Company / Endless Opportunity / Dedicated Colleagues / Generous Compensation

Our innovative employee programs, supportive management structure, and extensive career advancement opportunities make SBM a great place to work.ย  As a result, our turnover rate is of the national average.ย  We respect and promote the professional and personal growth of our employees and are committed to the success of one another.ย  Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do.ย 

POSITION OVERVIEW

We are seeking energized individuals who thrive in a fast paced environment. As an entry-level Assistant Operations Manager you will be join our Management in Training team and will be exposed to top business partners, seasoned management, and Fortune 1000 clients.ย 

SBM offers an exceptional training program and performance-based advancement opportunities, which will allow you to create a long-term career path.ย  Training and experience will include development in the following areas:ย 

Customer Satisfaction: Learn to develop the strategic relationship with the customers.

Budget: Develop and manage budgets to adhere to budget targets.

Safety: Instill the highest safety standards in our industry by on-going safety training.

Employee Satisfaction: Gain the skills needed to ensure a high level of employee satisfaction.

Growth: Learn to develop and implement sales strategies to expand business opportunities.ย 

CORE DUTIES AND RESPONSIBILITIES

  • Develops work schedules contracted services levels are achieved.ย 
  • Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
  • Audits and maintains inventories, supplies, and equipment.
  • Implements organization policies and goals.
  • Analyzes budgets to identify areas in which reductions can be made.
  • Participates in the development of program/process improvements.
  • Maintains a safe work environment for self and employees by ensuring compliance with local, state, and federal regulations.
  • Directs personnel who are engaged in facilities operations.ย 
  • Assist with human resource concerns and issues.
  • Local travel may be required

REQUIRED QUALIFICATIONS

  • Must be willing to relocate after completion of the 4-month training program
  • Bachelor's Degree required; concentration in Communications, Marketing, Business Administration or Management highly preferred
  • Excellent public speaking skills with the ability to create and deliver large presentations
  • Excellent communication skills with the ability to work with high-level customers
  • Must be able to problem solve

COMPENSATION AND BENEFITS

  • Annual starting salary for this position is $40,000.
  • An attractive health benefits is offered, which includes medical, dental and vision plans.
  • Two weeks of paid vacation is provided.

APPLICATION INSTRUCTIONS

For immediate consideration, apply online.

For more information about SBM Site Services, please visit our website at www.sbmmanagement.com.ย 

SBM is an EEO / AA Employer.

Click here to apply online

Qualifications

REQUIRED QUALIFICATIONS

  • Must be willing to relocate after completion of the 4-month training program
  • Bachelor's Degree required; concentration in Communications, Marketing, Business Administration or Management highly preferred
  • Excellent public speaking skills with the ability to create and deliver large presentations
  • Excellent communication skills with the ability to work with high-level customers
  • Must be able to problem solve
Additional Information

COMPENSATion

ย 

40,000/year