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Service Operations Manager Jobs in Harvey, LA (NOW HIRING)

KPMG US

Manager, Data Operations

New Orleans, LA · On-site

KPMG is a leading provider of audit, tax, and advisory services, known for its commitment to individual development and community support. They are seeking a Manager, Data Operations to lead and ...

SSA Group

Food Service Cashier

New Orleans, LA · On-site

$12 - $14/hr

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s). Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience ...

Securitas Services

Operations Supervisor

New Orleans, LA · On-site

$55K/yr

Securitas Security Services USA, Inc. Position Title: Operations Supervisor Location: New Orleans ... At Securitas, we believe exceptional leadership is about more than managing day to day operations ...

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Service Operations Manager information

See Harvey, LA salary details

$30.4K

$67.3K

$112K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Harvey, LA is $67,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $81,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Harvey, LA look for?

The top searched job categories for Service Operations Manager jobs in Harvey, LA are:

What cities near Harvey, LA are hiring for Service Operations Manager jobs?

Cities near Harvey, LA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Harvey, LA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $67,263 per year, or $32.3 per hour.

Restaurant Operations Manager - Multi-Outlet (Caesars New Orleans)

Caesars Entertainment

New Orleans, LA • On-site

$52K - $65K/yr

Full-time

Re-posted 21 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

109th of 164 rated casinos

Job description


The Restaurant Operations Manager is responsible for the overall management of all customer relationships and daily operations of multiple outlets on property.
Responsibilities
  • Lead and oversee front-of-house operations across multiple full-service, upscale dining outlets, ensuring a seamless and elevated guest experience.
  • Maintain exceptional service standards, with a strong presence on the floor to drive hospitality, service flow, and guest satisfaction.
  • Partner with culinary and beverage leadership to deliver cohesive and consistent food and beverage experiences across assigned venues.
  • Manage daily operations, including reservations, service execution, guest recovery, and floor management.
  • Monitor staffing levels, scheduling, and labor deployment to ensure efficiency while maintaining service standards.
  • Uphold and enforce service, presentation, and brand standards; proactively address and resolve any deviations.
  • Analyze outlet performance, including labor and revenue trends, to drive operational improvements and financial results.
  • Develop and implement FOH procedures, service standards, and training programs aligned with upscale dining expectations.
  • Lead, coach, and mentor service teams, building a culture of professionalism, accountability, and hospitality excellence.
  • Manage performance, including coaching, counseling, and conducting regular evaluations.
  • Ensure compliance with health, safety, and sanitation standards, maintaining a safe and polished environment for guests and team members.
  • Collaborate with leadership on special events, VIP experiences, and operational initiatives across outlets.
  • Act as a visible leader and ambassador of Caesars, consistently modeling professionalism and high service standards.

Qualifications
  • Bachelor's degree in Hospitality, Business Management, or related field preferred.
  • Minimum five years of experience in full-service upscale or fine dining restaurant operations, with multi-unit or multi-outlet experience preferred.
  • Proven leadership experience in front-of-house management within a high-volume, high-touch environment.
  • Strong knowledge of service standards, OpenTable reservations systems, guest relations, and floor operations.
  • Familiarity with food and beverage financials, including labor management and cost controls.
  • Exceptional leadership, communication, and team development skills.
  • Demonstrated ability to deliver elevated guest experiences and effectively resolve service challenges.

GAMING PERMIT: N/A
About Us
Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.
Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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