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Service Operations Manager Jobs in Elizabethtown, KY

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Operations Manager -- Local Moving Division

Louisville, KY · On-site

$60K - $75K/yr

Position Summary The Operations Manager is responsible for dispatching and tracking approximately ... service on every move.

Chewy

Manager Customer Service I RX

Louisville, KY · On-site

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager in Louisville KY , to ...

FiveStar

Assistant Food Service Manager #2265

KY · On-site

$13.50 - $18.50/hr

They assure that customer service and food service operations are delivered at the highest standard ... Partners with management team to ensure FiveStar customer service in the food service area as ...

ssagroup

Food Service - Associate

Louisville, KY · On-site

$13.50 - $17.50/hr

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s) Responsibilities * Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest ...

ssagroup

Food Service - Associate

Louisville, KY · On-site

$13.50 - $17.50/hr

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s) Responsibilities * Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest ...

SSA Group

Food Service - Associate

Louisville, KY · On-site

$12 - $14/hr

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s) Responsibilities * Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Elizabethtown, KY

Service Operations Manager information

See Elizabethtown, KY salary details

$32.6K

$72.2K

$120.3K

How much do service operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service operations manager in Elizabethtown, KY is $72,192.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $87,700.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Elizabethtown, KY?

For Service Operations Manager jobs in Elizabethtown, KY, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Elizabethtown, KY look for?

The top searched job categories for Service Operations Manager jobs in Elizabethtown, KY are:

What cities near Elizabethtown, KY are hiring for Service Operations Manager jobs?

Cities near Elizabethtown, KY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Elizabethtown, KY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $72,192 per year, or $34.7 per hour.

Operations Manager, Strategy Plasma

Shepherdsville, KY • Hybrid

McKesson
Health Care and Social Assistance • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

46th of 86 rated pharmaceutical

People enjoy working here

Good employer

Recommended by students

Learn more about McKessonexternal

$105K - $176K/yr

Full-time

Re-posted 4 days ago

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Operations Manager, Plasma Strategy is the primary liaison between Plasma Operations and external clients, responsible for translating client requirements into operational execution, driving performance improvement, and enabling data-driven decision making across the network.

This role plays a key part in building operational scorecards, improving end-to-end performance, and ensuring alignment across operations, transportation, and service delivery.

Key Responsibilities:

Client & Stakeholder Management

  • Serve as the single point of contact for client-facing operational performance and issue resolution

  • Translate client needs into clear, actionable operational priorities

  • Lead recurring performance reviews, scorecards, and business updates

  • Communicate performance trends, risks, and improvement opportunities

Operational Performance

  • Own and track KPIs across service, cost, quality, and reliability

  • Identify performance gaps and lead root cause analysis

  • Partner with cross-functional teams to implement and sustain improvements

  • Ensure alignment with client expectations and service commitments

Continuous Improvement

  • Lead and support continuous improvement initiatives across plasma operations

  • Apply Lean, Six Sigma, and process improvement methodologies

  • Facilitate process mapping, Kaizen events, and workflow optimization

  • Track and report operational and financial impact of initiatives

Transportation & Network Coordination

  • Partner with transportation teams on routing, network design, and carrier performance

  • Monitor KPIs such as on-time delivery, cost, and utilization

  • Support planning, exception management, and variability reduction

Reporting & Analytics

  • Build and maintain operational dashboards and scorecards

  • Ensure data accuracy and consistency across reporting

  • Provide actionable insights to drive decisions

  • Support ad hoc analysis tied to client and operational needs

Priority will be given to candidates who reside in the Erlanger, KY metropolitan area.

We are unable to provide sponsorship for this role presently or in the future.

Minimum Qualifications:

  • Bachelor's degree or equivalent experience

  • Typically 7+ years of experience in operations, logistics, or continuous improvement roles

Critical Skills (Must Have):

  • Experience serving as aclient-facing or cross-functional liaisonwith strong stakeholder management skills

  • Provencontinuous improvement and problem-solving experience(Lean, Six Sigma, or equivalent)

  • Demonstrated ability toanalyze data and drive measurable operational improvements

  • Strongcommunication skills, including executive-level reporting and storytelling

  • Ability to work independently in across-functional, fast-paced environment

  • Stronganalytical mindsetwith structured problem-solving approach


Preferred Skills (Nice to Have):

  • Six Sigma certification (Green Belt or higher) or Kaizen experience

  • Experience inplasma operations, healthcare logistics, or regulated environments

  • Proficiency inPower BI and/or Tableau

  • Working knowledge ofSQL and advanced Excel

  • Experience buildingoperational scorecards and dashboards

  • Strong critical thinking and problem-solving capability


Work Environment:

  • Hybrid role based in Erlanger, KY (3 days onsite)

  • Occasional travel to distribution centers

  • Work across office, warehouse, and transportation environments


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$105,800 - $176,300

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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