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Service Operations Manager Jobs in Elizabeth, NJ

Heihotels

Operations Manager

New York, NY

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview The Operations Manager is responsible for supporting the daily operation of the hotel and ...

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY. Operations Manager Compensation & Benefits * Starting salary of $140,000 ...

Wylander

Operations Manager

Brooklyn, NY

$140K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY. Operations Manager Compensation & Benefits * Starting salary of $140,000 ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Elizabeth, NJ

Service Operations Manager information

See Elizabeth, NJ salary details

$35.7K

$79.2K

$131.8K

How much do service operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service operations manager in Elizabeth, NJ is $79,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,100.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Elizabeth, NJ?

For Service Operations Manager jobs in Elizabeth, NJ, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Elizabeth, NJ look for?

The top searched job categories for Service Operations Manager jobs in Elizabeth, NJ are:

What cities near Elizabeth, NJ are hiring for Service Operations Manager jobs?

Cities near Elizabeth, NJ with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Elizabeth, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,151 per year, or $38.1 per hour.

MD C16 Head of Account Opening and Client Service Operations, Wealth Operations

Citigroup, Inc.

New York, NY • On-site

$250/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Citibank rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

Role Purpose
The Head of Account Opening & Client Service Operations is responsible for the end-to-end operational management of global functions across Client Onboarding and Client Service Operations (CSO).
This role owns the operational framework that underpins how Citi Wealth receives, services, supports, and resolves client interactions throughout the client lifecycle, ensuring consistent execution, strong control discipline, regulatory compliance, and high-quality client outcomes across all regions.
The role acts as a senior operations partner to Wealth Business leadership and Control Functions and plays a key role in advancing the Wealth Operations target operating model and transformation.
Key Areas of Accountability
Account Opening Operations
  • Provide executive oversight of account opening and client documentation support activities covering banking, custody, and investment accounts across Wealth businesses.
  • Ensure accurate execution of post-KYC onboarding activities, including documentation completeness, validation, and alignment to approved client profiles.
  • Establish and enforce standards for documentation quality, exception management, rework reduction, and onboarding cycle time performance.
  • Ensure adherence to Citi policies, regulatory requirements, and jurisdiction-specific onboarding standards.
  • Partner with KYC, Compliance, Legal, Tax, and Technology teams to resolve complex onboarding and documentation issues.

Client Service Operations (CSO)
  • Lead Client Service Operations teams responsible for post-onboarding client servicing and service execution:
  • Ensure CSO delivery is standardized, scalable, and aligned to defined service level agreements, quality metrics, and control requirements.
  • Drive consistency of service experience across regions, platforms, and client segments.
  • Monitor service performance, operational risks, and client outcomes to identify improvement opportunities.

Risk, Controls & Governance
  • Maintain executive accountability for operational risk management across Account Opening and CSO.
  • Partner closely with Compliance, Risk, Legal, and Internal Audit to manage regulatory expectations and examination outcomes.
  • Ensure consistent application of Citi policies and regulatory standards across regions and operating teams.

Transformation & Continuous Improvement
  • Sponsor and lead initiatives focused on:
    • Process simplification and standardization
    • Deploy and adopt new technologies and capabilities like AI.
    • Digitization and workflow optimization
    • Improved transparency and client experience outcomes through Key Performance Indicators (KPI) and Service Level Agreements (SLA)
  • Leverage complaint insights and service data to drive preventative actions and service improvements.
  • Contribute to Wealth Operations transformation initiatives and operating model evolution.

People & Leadership
  • Lead and develop senior operations leaders and regional managers across the Client Experience Operations portfolio.
  • Set clear expectations around client focus, accountability, control discipline, and operational excellence.
  • Partner with HR on talent management, succession planning, and capability development.
  • Represent Account Opening and Client Service Operations in Wealth leadership and governance forums.

Essential Qualifications
  • Extensive senior leadership experience in Wealth Operations, Client Operations, or Service Management within a large, regulated financial institution.
  • Strong subject-matter expertise in client onboarding, account opening, and/or client servicing.
  • Recognized as a strategic leader who can balance operational execution with transformation, leveraging technology, AI, and data-driven capabilities to create sustainable competitive advantages and deliver the Wealth Operations target state.
  • Strong partnership experience with Technology, Digital, Product, Data, and Operations teams to define and deliver strategic transformation roadmaps.
  • Proven ability to drive organizational change and adoption of new technologies while maintaining business performance, regulatory compliance, and client service excellence.
  • Deep understanding of operational workflows within Wealth Management and how emerging technologies can be leveraged to improve client and employee experiences.
  • Proven ability to manage complex, global operations with significant regulatory and control requirements.
  • Demonstrated experience driving transformation, standardization, and performance improvement at scale.
  • Executive presence with strong stakeholder management and communication skills.

Qualifications required
FINRA Series 24 (General Securities Principal) and Series 99 (Operations Professional) licenses required or must be obtained within a specified period following hire.
Job Family Group:
Operations - Management Operations
Job Family:
Management Leadership
Time Type:
Full time
Primary Location:
New York New York United States
Primary Location Full Time Salary Range:
$250,000.00 - $500,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
FINRA Regulations.
Anticipated Posting Close Date:
Aug 17, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

What Citibank employees say

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About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

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