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Service Operations Manager Jobs in Eatontown, NJ

Thrive

Manager, Service Operations

New York, NY · On-site

Position Overview The Service Operations Manager Responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In ...

Thrive

Manager, Service Operations

New York, NY · On-site

Position Overview The Service Operations Manager Responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000-90,000/yr Please scroll to the bottom of this posting to review an important Candidate Safety ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000-90,000/yr Please scroll to the bottom of this posting to review an important Candidate Safety ...

Burlington

Operations/Service Manager II

Freehold, NJ · On-site

$23.20 - $30.95/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

CarMax, Inc.

Operations Manager

Edison, NJ · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Carmax

Operations Manager

Edison, NJ · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Carmax

Operations Manager

Edison, NJ · On-site

$115K - $201K/yr

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Heihotels

Operations Manager

New York, NY

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview The Operations Manager is responsible for supporting the daily operation of the hotel and ...

CVS Health

Operations Manager

New York, NY

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Commercial Catering Company

Be Seen First

Operations Manager

Queens, NY · On-site

$85K - $105K/yr

The Operations Manager is responsible for overseeing the daily operational and facility functions ... Manage relationships with maintenance contractors, vendors, and service providers, ensuring quality ...

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Service Operations Manager information

See Eatontown, NJ salary details

$35.8K

$79.2K

$132K

How much do service operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service operations manager in Eatontown, NJ is $79,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Eatontown, NJ look for?

The top searched job categories for Service Operations Manager jobs in Eatontown, NJ are:

What cities near Eatontown, NJ are hiring for Service Operations Manager jobs?

Cities near Eatontown, NJ with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Eatontown, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,240 per year, or $38.1 per hour.

Manager, Service Operations

Thrive

New York, NY • On-site

Full-time

Re-posted yesterday

Job description

About us:
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Service Operations Manager
Responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In partnership with the Director, Managed Services, this role drives operational excellence, engineers' professional growth, and strong client relationships that reinforce long term customer success. This leader acts as the operational owner for day-to-day service performance across assigned accounts, strengthening the technical execution of engineering teams while ensuring services are delivered with predictability, quality and a proactive mindset.
Requirements
1. Engineering Team Leadership & Growth
  • Lead and coach engineering teams to ensure technical excellence and accountability.
  • Build scalable team structures and workflows to support growth and meet changing customer needs.
  • Promote a culture of learning and collaboration for ongoing skill development.
  • Review performance metrics and guide engineers on technical and professional improvement.

2. Operational Excellence & Service Delivery Execution
  • Deliver services that meet or exceed SLAs, KPIs, and customer expectations.
  • Enforce standardized processes, quality documentation, effective communication, and escalation protocols.
  • Track operations, identify risks early, and resolve issues proactively.
  • Assist in capacity planning, workload distribution, and resource allocation for operational goals.

3. Strategic Client Relationship Management
  • Serve as the main operational contact for assigned clients, building transparent and responsive relationships.
  • Align engineering support with client business needs and goals.
  • Collaborate with Account Management and Project Delivery for unified service.
  • Join customer reviews, service discussions, and roadmap planning to support the partnership.

4. Customer Success Ownership
  • Regularly assess customer experience and drive actions to boost satisfaction, reliability, and value.
  • Turn customer feedback into practical improvements for engineering and service teams.
  • Support renewal readiness through effective service delivery and by spotting upsell or expansion opportunities linked to customer goals.

5. Data Driven Performance Management
  • Track and respond to service KPIs like SLA attainment, response/resolution times, backlog status, and customer sentiment.
  • Use data to inform decisions, enhance team performance, and report trends to leadership and clients.
  • Regularly manage metrics, service health, and operational reports.

6. Collaboration & Cross Functional Alignment
  • Collaborate with Engineering, Project Delivery, Account Management, and Central Services to ensure seamless service delivery and effective knowledge sharing.
  • Support the onboarding process for new customers and technologies by facilitating coordination and communication among teams.
  • Work with leadership to implement initiatives that improve efficiency, quality, and scalability.

7. Resource & Budget Management
  • Maintain team staffing plans and budget alignment to support business growth, SLA commitments, and service quality requirements.
  • Participate in hiring, onboarding, and workforce planning to ensure a strong, scalable engineering support bench.

Qualifications
  • Proven experience leading engineering or technical support teams within a managed services or enterprise IT environment, with a strong focus on operational execution and customer outcomes.
  • Solid understanding of core IT operations concepts such as incident, request, change, and problem management, as well as how these functions integrate within a global service delivery model.
  • Demonstrated ability to develop, mentor, and grow engineering teams, fostering a culture of accountability, learning, and high performance.
  • Experience supporting complex customer environments that require adherence to strict SLAs, regulatory controls, and high availability service expectations.
  • Ability to analyze operational data, identify trends, and drive improvements using metrics based decision making.
  • Strong communication skills with the ability to translate technical and operational details into clear, actionable information for both engineers and client stakeholders.
  • Proven success in building and maintaining trusted client relationships, including managing expectations, communicating service performance, and advocating for customer needs internally.
  • Demonstrated effectiveness in collaborating cross functionally with Project Delivery, Account Management, Engineering, and other operational teams.
  • Ability to balance hands-on operational oversight with forward thinking process improvement and scalability initiatives.
  • Experience managing remote and distributed teams across multiple geographies or time zones.
  • ITIL Foundation certification or practical ITIL experience strongly preferred.
  • Strong organizational, problem solving, and prioritization skills in a fast paced, rapidly evolving environment.
  • Comfortable working outside standard business hours when required (major incidents, escalations, or on call rotation).

Base Salary Range: $80K -$105K (bonus eligible)
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

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