Service Operations Manager Jobs in Burbank, IL (NOW HIRING)

General Summary:

The BY YOUR SIDE Operations Manager ensures a positive experience for prospective and current families by maintaining accurate, efficient communication and documentation with parents and clinical staff. This role provides day-to-day supervision of the Registered Behavior Technicians (RBTs) at assigned center(s), promotes fair and consistent employment practices, and supports the delivery of high-quality services. The Operations Manager also serves as the primary point of contact for center maintenance needs.

The Operations Manager works in both professional and clinical environments. This role regularly requires lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This is a full-time position on site Monday-Friday. Work hours and days may vary based on client and business needs. Evening, weekend, and on-call shifts may be required as needed. The Operations Manager is expected to report to the center as scheduled.

Why Youll Love This Role

• Compensation: $50K-$602K Annually based on Experience
• Immediate Pay Access- YOU choose when you get paid!
• Full Health Benefits Package + Pet Insurance
• 401K with Company Match
• 28 Days Paid Time Off-Recharge & thrive with industry-leading PTO + Paid Holidays
• Professional Growth-Work with a team that celebrates success

Essential Functions, Duties & Responsibilities:

Core Duties and Responsibilities:

• Solely responsible for all center maintenance, operational readiness, organization, and supply management needs.
• Conduct daily walk-throughs to identify and address safety, cleanliness, maintenance, and operational concerns.
• Maintain a consistently clean, organized, and tour-ready center aligned with operational standards.
• Manage cleaning tasks, restocking, vendor coordination, and work order management in accordance with company approval guidelines.
• Work within the center budget to control supply inventory and complete monthly and as-needed purchase orders.
• Complete opening and closing procedures, including schedule adjustments or early arrivals as needed for weather or other operational demands.
• Participate in leadership and team meetings.
• Attend professional development training (in-person, virtual, or recorded) and complete related assignments and compliance trainings by assigned deadlines.
• Achieve assigned Key Performance Indicators (KPIs):
  • RBT retention/turnover
  • RBT utilization
  • Session conversions
  • Center Supplies budget
• Serve as the primary point of contact with clients, families and visitors and maintain professional communication in compliance with HIPAA regulations.
• Conduct center tours for new or prospective client/caregivers in the absence of the Center Director.
• Ensure timely communication with caregivers for day-of client matters.
• Maintain consistent communication with the Center Director regarding any escalations or concerns.
• Conduct Emergency and Safety Procedures training for all new employees.
• Provide direct supervision to R/BT team members, including monitoring adherence to operational expectations, company policies, and handbook standards, while providing coaching, feedback, and support related to performance and professionalism.
• Assist with interactive interviews and support the selection process for prospective RBT candidates as needed.
• Conduct performance reviews in collaboration with the Center Director and Clinical Supervisor.
• Conduct corrective action for non-clinical performance and policy-related issues in collaboration with the Center Director.
• Leads Scorecard and reliability notifications.
• Conduct training compliance reviews and conversion audits.
• Maintain operational files and complete routine audits to ensure accuracy, compliance, and organization of records. Assist with client hygiene needs, including diaper changes, as needed.
• Uphold and adhere to YOUR SIDEs core principles, policies, and procedures, including health, safety, and code of conduct. Perform other duties as assigned.

Flex Duties and Responsibilities:

• Obtain and maintain active RBT certification through the BACB. Certification must be renewed per BACB standards.
• Conduct onboarding check-ins for new hires
• Facilitate, track, and monitor the RBT certification process and monthly supervision requirements to ensure all RBTs are active and in good standing.
• Facilitate all required components of New Hire RBT Training, including clinical and operational policies and procedures.
• Conduct Competency Assessments

Required Skills and Competencies:

• Ability to maintain quality, safety, and infection controlstandards.
• Strong communication skills with the ability to proactively, professionally, and effectively engage with clients, families, and team members across departments.
• Capable of responding quickly, calmly, and safely with mental acuity to emergency situations or otherstressfulsituations.
• Proficient with Microsoft Office (e.g., Teams, Word, Excel, Outlook).
• Flexible and adaptable in a fast-paced, dynamic environment with shifting priorities and deadlines.
• Excellent time management and organizationalskills with the ability to multitask, prioritize, meet deadlines, and maintain high-quality deliverables with attention to detail.
• Demonstrates professionalism in communication, timeliness, and preparation.
• Strong verbal and written communication and collaboration skills.

Education and Certifications Required:

• High School Diploma or GED Equivalent, required. Bachelors degree strongly preferred.
• 2+ years overseeing daily operations.
• 2+ years providing excellent customer services.

Environmental Conditions/ Physical Requirements (with or without accommodation):

• This role functions in both professional and clinical environments.
• Reliable transportation is required for travel to and from work and between therapy environments.
• May regularly lift, pull, push, and/or move up to 25 pounds and occasionally up to 50 pounds.
• Must be able to move quickly and kneel, bend, squat, crouch, twist, walk, sit, stand, and reach for extended periods.
• Must be able to respond quickly, including moving from a seated to a standing position during client elopement or other emergencies.
• Must be able to assess and respond to factors that may affect safety and security.
• Work hours and days may vary based on client and business needs. Evening, weekend, and overtime hours may be required as needed.
• Requires prolonged computer use and extended screen time throughout the workday.
• While performing the duties of this job, the employee is regularly required to talk or hear and perform in an environment with elevated noise levels.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This list may not be all inclusive of this job description. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.