ZipRecruiter

Log In

1

Service Operations Manager Jobs in Bristol, CT (NOW HIRING)

Murphy Road Recycling

Operations Manager

Hartford, CT · On-site

$104K/yr

Operations Manager Murphy Road Recycling Murphy Road Recycling LLC is dedicated to staying at the ... While our fleet, facilities, services, and family have all grown, we take pride in continuing to ...

Murphy Road Recycling

Operations Manager

Hartford, CT · On-site

$70 - $90/hr

Operations Manager Murphy Road Recycling Murphy Road Recycling LLC is dedicated to staying at the ... While our fleet, facilities, services, and family have all grown, we take pride in continuing to ...

Raising Cane's

Operations Manager

Hartford, CT

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Murphy Road Recycling

Operations Manager

Hartford, CT · On-site

Operations Manager Murphy Road Recycling Murphy Road Recycling LLC is dedicated to staying at the ... While our fleet, facilities, services, and family have all grown, we take pride in continuing to ...

AdviceOne

Operations Manager

Glastonbury, CT · On-site

Zero financial services experience required. Leadership is the one thing we can't teach, and it ... Our Operations Manager will lead and develop the team that drives all processes both client-facing ...

Murphy Road Recycling

Operations Manager

Hartford, CT · On-site

$104K/yr

While our fleet, facilities, services, and family have all grown, we take pride in continuing to ... Position Summary: The Operations Manager is responsible for ensuring the highest standard of ...

Raising Cane's

Operations Manager

Waterbury, CT

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

$25.50 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

AdviceOne

Operations Manager

Glastonbury, CT · On-site

$70 - $100/hr

AdviceOne is growing, and we're looking for a leader to manage our Operations department. We're ... Zero financial services experience required. Leadership is the one thing we can't teach, and it ...

previous pagenext page

Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Bristol, CT

Service Operations Manager information

See Bristol, CT salary details

$35.5K

$78.8K

$131.2K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in Bristol, CT is $78,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Bristol, CT?

For Service Operations Manager jobs in Bristol, CT, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Bristol, CT look for?

The top searched job categories for Service Operations Manager jobs in Bristol, CT are:

What cities near Bristol, CT are hiring for Service Operations Manager jobs?

Cities near Bristol, CT with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager

Murphy Road Recycling

Hartford, CT • On-site

$104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Operations Manager
Murphy Road Recycling
Murphy Road Recycling LLC is dedicated to staying at the forefront of recycling and waste solutions. We are innovating every step of the way. From building the largest state-of-the-art recycling facility in the country and powering our buildings with solar energy, we are committed to you, our communities, and the planet.
Our story started with a single truck. In 1974, founder Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation - named after our hometown of Somers, Connecticut. Today, three generations of family and a dedicated team of professionals are leading our companies into the future. While our fleet, facilities, services, and family have all grown, we take pride in continuing to operate our businesses based on the fundamental principle that has guided us since the beginning - to provide exceptional service and innovation to the communities and people we serve. Join a team committed to taking big leaps forward to remain at the forefront of sustainability.
Some see waste. We see possibilities.
Position Summary:
The Operations Manager is responsible for ensuring the highest standard of environmental safety and operational excellence by effectively managing the day-to-day operations of multiple transfer stations or material recovery facilities.
Benefits for choosing Murphy Road Recycling:
  • 401 (K), Roth, and Profit Sharing/Match Plans.
  • Competitive Salaries.
  • Comprehensive medical, dental, and vision insurance.
  • FSA Eligibility.
  • Telehealth and Mental Health support.
  • Life insurance options include a 100% employer-funded option.
  • Employee Assistance Program.
  • Training and development opportunities with a growing, family-owned company.

Your Role:
  • Ensures smoother operation of the facilities: ongoing construction, permitting, and operations.
  • Minimizes operational costs while maximizing productivity and maintaining safety and environmental compliance
  • Continually works to reduce turnaround time for trucks in and out of the site.
  • Accurately tracks waste volume and weight
  • Acts as liaison as necessary for community relationships.
  • Actively monitors ongoing permitting issues.
  • Complies with and ensures adherence to safety standards and regulations to encourage safe and efficient operations
  • Meets all financial review dates and corporate-directed programs in a timely fashion.
  • Oversees personnel of the department, including selecting, coaching, and training employees, and evaluating employee performance.
  • Provides input into termination, compensation, and promotion decisions.
  • Assist in the budget process as required.
  • Ensures the cleanliness and maintenance of the physical property of the facilities through inspections and a preventative maintenance program with supervisors/employees.
  • Conducts, contributes, and/or attends periodic safety meetings to maintain favorable working relationships with employees and promote maximum morale, productivity, and efficiency.
  • Provides training and presentation as needed in a position and professional manner.
  • Takes an active role in the improvement of safety and health in the workplace.e
  • Update and submit revised reports promptly.
  • Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family and Medical Leave Act, and other federal, state, and local standards.
  • Adapts to changing duties, as required, based on business needs.

Supervisory Responsibilities:
  • Direct supervision of full-time employees at multiple sites, including transfer stations or materials recovery facilities.
  • Carries out supervisory responsibilities in accordance with the Company's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

Your Skills:
  • Knowledge of heavy equipment
  • Collaborative leader who is process- and results-oriented.
  • Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
  • Knowledge of health, safety, and environmental regulations
  • Demonstrated computer skills: PC Scale, Microsoft Office
  • Demonstrated effective communication (verbal and written) skills.

Requirements/Preferences:
  • High School diploma or GED required; associate degree preferred.
  • 4-6 years of experience in waste recycling or an industrial or manufacturing environment
  • 1-3 years of supervisory experience
  • Bilingual (English/Spanish) is highly preferred.
  • Driver's license

Desirable, although not essential, requirements
  • Hands-on approach
  • Approach work with a focus on safety
  • Able to have tough conversations.
  • Ability to build relationships.

Physical Demands:
Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
  • Required to exert physical effort in handling objects more or less than 40 pounds.
  • Clarity of vision.
  • The normal setting for this job is an office setting.
  • Local travel.

Our Story
Murphy Road Recycling and its affiliated businesses are proudly family-owned, built on a legacy that began in 1974 when Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation with a single truck in Somers, Connecticut. Today, three generations of the Antonacci family lead a diverse organization grounded in hard work, innovation, and a deep commitment to the communities they serve.
From leading waste hauling and recycling operations to premier destinations like Sonny's Place and GreatHorse, the family's entrepreneurial vision extends across a range of industries. Sonny's Place was designed to bring families together through fun and entertainment, while GreatHorse and The Starting Gate deliver a refined yet welcoming experience rooted in luxury and hospitality. The family's passion for excellence also extends to Lindy Farms, a premier Standardbred and Thoroughbred breeding and training facility in Somers, CT, dedicated to developing elite racehorses.
Across all companies, the Antonacci family remains committed to delivering exceptional experiences while staying true to the values that started it all-family, innovation, and community impact.
Join a team dedicated to advancing these principles across a dynamic and growing family of businesses.
Murphy Road Recycling, LLC EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.

Apply