Service Operations Manager Jobs in Berwick, ME (NOW HIRING)

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialistexpertisein diabetes to develop high quality solutions and tools that make a positive, daily difference for people.

At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster.

Our Values include:

• Resilient Growth Mindset
• Executional Excellence
• Courageous Leadership
• Inclusive Collaboration

We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.

Job Title: Manager, Operations

Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win

Position Overview:

As the Manufacturing Manager, Operations you will play a pivotal role in driving manufacturing excellence by leading high-performing teams, fostering a culture of safety, quality, and accountability, and delivering outstanding business results. This hands-on leadership position combines strategic thinking with a strong presence on the manufacturing floor, empowering leaders, championing continuous improvement, optimizing resources, and collaborating across functions to enhance productivity, customer satisfaction, employee engagement, and operational performance. If you are passionate about developing people, solving complex challenges, and creating a culture where teams thrive, this is an opportunity to make a meaningful impact.

Location: Full time Onsite - Portsmouth, NH

What you will be doing:

• Lead manufacturing operations to achieve safety, quality, delivery, cost, inventory, and productivity objectives.

• Develop and execute operational strategies that support business goals and customer demand.

• Translate company objectives into measurable departmental goals and monitor progress through key performance indicators.

• Partner with Planning, Engineering, Quality, Supply Chain, Maintenance, EHS, HR, and Finance to improve operational performance.

• Identify operational risks and develop mitigation plans.

• Lead Lean Manufacturing initiatives using Kaizen, Value Stream Mapping, 6S, Standard Work, Visual Management, and Root Cause Analysis.

• Drive continuous improvement efforts that reduce waste, improve efficiency, and increase manufacturing capacity.

• Review production metrics daily and identify trends requiring corrective or preventive action.

• Ensure compliance with ISO, FDA, GMP, safety, and quality system requirements

• Manage labor utilization, overtime, staffing, and operational budgets.

• Monitor manufacturing costs and identify opportunities to improve productivity while maintaining quality and customer service.

Skills you will need:

• 7+ years of progressive manufacturing leadership experience.

• 3+ years leading supervisors or multiple production teams.

• Bachelor's degree in Business, Engineering, Operations Management preferred

• Demonstrated experience implementing Lean Manufacturing and continuous improvement initiatives.

• P&L experience managing production metrics, labor planning, budgets, and operational performance..

• Experience working within ERP systems (SAP preferred).

• Medical device, pharmaceutical, or regulated manufacturing experience.

• Knowledge of ISO 13485, FDA, and GMP requirements.

• Lean Six Sigma Green Belt or Black Belt certification.

• Experience with value stream management and operational planning.

Company Benefits:

• Medical, Dental, and Vision benefits effective on first day of employment

• Paid Holidays & Paid Time Off (starting at 120 hours!)

• 401(K) Retirement Plan - Company Matching Contribution up to 6%

• Incentive Bonus Plan - eligible to participate to earn additional compensation

TO ALL RECRUITMENT AGENCIES: Ascensia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.