Service Operations Engineer Jobs in Chicago, IL (NOW HIRING)

Responsibilities:

• Design, implement and automate the creation of Cloud Infrastructure in Azure & AWS using Infrastructure as Code tools such as Terraform, Ansible and Jenkins
• Provide leadership, experience and mentoring on the adoption and usage of Infrastructure as Code automation across Service Operations and Delivery and as well as the broader organization
• Build and help transform towards container and serverless compute architectures, such as AKS, EKS, Docker and Azure Functions.
• Build and help maintain CI/CD pipelines and orchestrations across multiple environments
• Advise, implement and support the adoption of Cloud Native solutions as appropriate to the situation and needs
• Build effective Observability of managed solutions, including troubleshooting issues as they arise.
• Ensure the infrastructure, automation, monitoring, and CI/CD solutions for FCC/DXG are compatible with the broader organizational DevOps and Security patterns and processes
• Mentor a team of DevOps engineers, fostering a culture of collaboration and continuous learning.
• Explore new technologies, development patterns, and partake in pilots/POC/technology
  evaluations.
• Conduct work activities using SRE principles, such as resilience, metrics, capacity planning, toil, Incident management and security.
• Provide input into architecture and engineering standards
• Deploy and maintain critical applications
• Provide input into designing new systems and modernize existing applications
• Identify areas in need of engineering improvements and propose replacement strategies
• Resolve Production Incidents and contribute to root cause analysis
• Improve knowledge sharing across the organization on automation best practices.
• Have on call responsibilities in rotation within the Service Delivery and Operations team

Qualifications:

• Bachelor's Engineering and a Master's degree in Computer Science or a related field
• Minimum 8 years of software related experience required, with a mixture of Site Reliability, DevOps, or Release Engineering experience with Software Engineering experience in backend services, middleware or data systems
• Strong background in software development, with experience in languages such as Python, .NET or Java.
• Possess recent experience with Cloud infrastructure (Azure and AWS)
• Proficient in Shell Scripting Languages (PowerShell & Bash).
• Understanding of the core Azure/AWS services (PaaS, IaaS, SaaS).
• Proficiency with automation and source configuration management tools such as Git
• Experience with infrastructure as code tools such as Terraform or CloudFormation.
• Experience with continuous integration and deployment tools such as Azure DevOps, Jenkins or Travis CI.
• Experience in leading a team of DevOps engineers.
• Able to clearly explain technical projects to diverse staff to gain their support.
• Strong attention to detail with excellent problem-solving skills.
• Experience and deep commitment to the transformation to a DevOps culture focusing on continuous integration - full lifecycle of building, automated and performance testing, and automating deployment.
• Experience building platforms for Observability and defining standard operating procedures
• Experience with diagnostic tools and script automation of Windows and Linux

Preferred Experience:

• Experience maintaining and deploying highly available, fault-tolerant cloud-native systems at scale using Infrastructure as Code automation and CI/CD pipelines

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.