Service Operations Engineer Jobs in Chicago, IL (NOW HIRING)

Industrial Cloud Operations Engineer

Diversified Services Network, Inc. (DSN) is seeking an Industrial Cloud Operations Engineer to support a leading industrial equipment manufacturer. This is an excellent opportunity for a candidate with strong incident management and cloud operations experience to join a collaborative, cross-functional team.

Work Environment

● Hybrid work schedule requiring 2 days per week onsite at the candidate's choice of the Chicago, IL, Peoria, IL, or Irving, TX facility.

Position Overview

The Industrial Cloud Operations Engineer will own incident tickets through their full lifecycle and support AWS-hosted APIs and services in production, helping ensure platform reliability, security, and operational readiness across the organization.

Key Responsibilities

● Own incident tickets through the full lifecycle, from initial triage through resolution, root cause analysis, and closure.

● Own and support AWS-hosted APIs and services in production, applying strong knowledge of API design, AWS core services, security, and monitoring to drive reliability and operational readiness.

● Respond to and manage production incidents impacting AWS services and APIs, maintaining composure and clear communication during high-impact situations.

● Collaborate cross-functionally with engineering, platform, product, and operations teams to diagnose issues, coordinate fixes, and communicate incident status and impact to stakeholders.

● Lead or contribute to root cause analysis, ensuring follow-up actions are identified and tracked to completion.

● Understand end-to-end technical and business flows to effectively support production services.

● Develop, maintain, and improve clear, actionable runbooks to support operational readiness.

● Lead knowledge transfer sessions to ensure support teams are fully prepared for production support.

● Drive reliability, stability, and continuous operational improvements across cloud platforms.

Team Structure

Joins an 11-person team, working cross-functionally with a range of internal groups, including product, access management, and related organizations.

Requirements

Education & Experience

● A degree is not required but is preferred; top candidates will hold a degree.

● 2-4 years of relevant experience is required.

Required Technical Skills

● Experience supporting production-grade, customer-facing platforms in complex, multi-team environments.

● A demonstrated ownership mindset, taking accountability for service stability, incident outcomes, and follow-through beyond initial investigation.

● Strong understanding of AWS Kinesis streaming and messaging services, containerized and serverless compute using Fargate and Lambda, and CI/CD pipeline implementation using Azure DevOps.

● Experience utilizing ServiceNow for incident management and Azure DevOps for features, user stories, and related work tracking.

● Proven ability to partner effectively with engineering, product, and platform teams to resolve issues and improve operational efficiency.

● Experience driving root cause analysis and continuous improvement, turning incidents into long-term reliability gains.

● Strong understanding of operational readiness standards, including monitoring, alerting, and runbooks.

● Comfort operating in on-call or escalation roles.

● Ability to identify gaps in processes or tooling and proactively improve support models, documentation, or workflows.

● Experience working within enterprise ITSM frameworks.

● A track record of stability and sustained contributions in prior roles.

Soft Skills

● Strong communication skills, with the ability to translate technical issues into clear status and impact updates for stakeholders.

Benefits

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 90,000-110,000 per annual