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Service Operations Associate Jobs in The Colony, TX

Crate and Barrel

Operations Associate

Plano, TX · On-site

Crate and Barrel Operations Associate We inspire purpose-filled living that brings joy to the ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crate and Barrel

Operations Associate

Plano, TX · On-site

Crate and Barrel Operations Associate We inspire purpose-filled living that brings joy to the ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Cetera

Operations Associate

Dallas, TX · Hybrid

$28.85 - $36.05/hr

We are looking for an Operations Associate to join our team and support our organization by ... Relevant education and/or certifications in the Financial Services field is preferred. Compensation:

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Service Operations Associate information

See The Colony, TX salary details

$10

$24

$49

How much do service operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service operations associate in The Colony, TX is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $28.08 per hour, depending on experience, location, and employer.

What is a service operations associate?

A service operations associate is responsible for supporting the daily functions of a company's service department, ensuring efficient delivery of services to customers. They often handle tasks such as coordinating workflows, managing customer inquiries, and using tools like CRM software to track service requests. Strong communication skills and attention to detail are important for this role.

Is service operations associate a good career?

A service operations associate role involves managing customer service processes, ensuring efficient service delivery, and supporting operational workflows. It can offer opportunities for skill development in communication, problem-solving, and process management, with potential for career advancement into supervisory or managerial positions. The role is suitable for individuals interested in operations, customer service, and organizational efficiency.

What is the role of a Service Operations Associate?

A Service Operations Associate is responsible for managing and supporting daily service delivery processes, ensuring customer satisfaction and operational efficiency. They often handle client inquiries, coordinate with technical teams, and utilize tools like CRM systems to track service performance and resolve issues promptly.
What cities near The Colony, TX are hiring for Service Operations Associate jobs? Cities near The Colony, TX with the most Service Operations Associate job openings:
Service Operations Associate jobs near you
Infographic showing various Service Operations Associate job openings in The Colony, TX as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,620 per year, or $24.3 per hour.

Customer Service Operations Associate, Billing Resolution

Wolters Kluwer

Dallas, TX • Hybrid

$29K - $48K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Wolters Kluwer rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

33rd of 242 rated software companies

Job description

As a Customer Service Operations Associate, Billing Resolution, you'll engage in a range of operational and administrative tasks to resolve a variety of billing issues while providing excellent customer service. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge in billing, you will help improve our processes and ensure customer satisfaction.

In this role, you will report to the Manager, Customer Service Operations, and work a hybrid work schedule (3 days in office, 2 days remote).
Responsibilities:
Analyze billing error report and determine steps to correct the specific errors in order for the AR department to post the payments.

Work with both internal and external stakeholders to resolve billing issues.
Create and interpret operational reports.
Update and maintain standard operating procedures.
Provide first-line support and escalate issues as needed.
Track and report on resource utilization and call volumes.
Conduct basic quality checks and audit customer interactions.
Suggest improvements for operational efficiency.
Manage follow-up activities for unresolved customer issues.
Offer support to team members on operational activities.
Skills:

Accounting Skills: Experience with billing or Accounts Receivable processes.
Analytical Skills: Basic analysis and interpretation of data.
Customer Service: Enhanced customer interaction capabilities.
Workflow Coordination: Better understanding of workflow management.
Detail-Orientation: Maintain attention to nuanced details.
Basic Reporting: Capability to create and interpret basic reports.
Time Management: Efficient handling of multiple tasks.
Problem-Solving: Improved problem-solving abilities.
Technical Skills: Familiarity with more advanced office and operational software. (ERP, Excel, databases).

Qualifications:

High School Diploma, with two years' of comparable job experience.

Bachelor's degree in Accounting, Finance or Business preferred.

1+ years' experience in a corporate A/R or billing departments.

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$29,200.00 - $48,900.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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