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Service Operations Agent Jobs (NOW HIRING)

Intercruises Port Operations USA Inc.

Join our team as a Port Operations Agent where you are expected to independently oversee agency ... Based in San Diego, CA , you will ensure an excellent service for our cruise line clients. ABOUT ...

Aloha Air Cargo

AAC Customer Srvs Op Agnt

Honolulu, HI · On-site

$18.50 - $25.50/hr

Customer Service Operations Agent (CSOA) Full-time and Part-time is the liaison between the company and customers, domestic and international, Coordinates with U.S. Customs, and other governmental ...

Menzies Aviation

Operations Agent

Charlotte, NC · On-site

Role Purpose The Operations Agent is responsible for supporting the safe, efficient, and on-time ... This position coordinates aircraft servicing, monitors airside and terminal operations, ensures ...

Menzies Aviation

Airport Operations Agent

Denver, CO · On-site

$23/hr

... services at over 300 locations in 65 countries, across 6 continents. But at the heart of our ... The Operations Agent will serve as the primary operational contact for all internal and external ...

Aloha Air Cargo

AAC Customer Srvs Op Agnt

Honolulu, HI · On-site

$18.50 - $25.50/hr

Customer Service Operations Agent (CSOA) Full-time and Part-time is the liaison between the company and customers, domestic and international, Coordinates with U.S. Customs, and other governmental ...

Windstar Cruises

Operations Agent is responsible for effective coordination of all booking aspects after creation ... Guest Support: Assist with overflow service calls during peak times in the Call Center as required.

Menzies Aviation

Airport Operations Agent

Denver, CO · On-site

$23/hr

... services at over 300 locations in 65 countries, across 6 continents. But at the heart of our ... The Operations Agent will serve as the primary operational contact for all internal and external ...

Internal Career Site

Operations Agent

Dallas, TX · On-site +1

Operations Agent is responsible for effective coordination of all booking aspects after creation ... Guest Support: Assist with overflow service calls during peak times in the Call Center as required.

Menzies Aviation

Operations Agent

Sacramento, CA · On-site

$18.65/hr

Role Purpose The Operations Agent is responsible for supporting the safe, efficient, and on-time ... This position coordinates aircraft servicing, monitors airside and terminal operations, ensures ...

LCX Freight USA LLC

Operations Agent

Miami, FL · On-site

Operations Agent DEPARTMENT: Operations REPORTS TO: Operations Manager EFFECTIVE DATE: 2026 SUMMARY ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

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How much do service operations agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for service operations agent in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

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Service Operations Agent jobs near you
Infographic showing various Service Operations Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

Port Operations Agent

Intercruises Port Operations USA Inc.
See more jobs at Intercruises Port Operations USA Inc.external

Full-time

Re-posted 13 hours ago

Key responsibilities

  • Oversee agency vessel operations for port calls, including coordinating vessel arrival, departure, and berthing arrangements.

  • Manage operational and administrative duties such as arranging pilots, line handlers, stevedores, and ensuring vessel clearance with government officials.

  • Monitor vessel movements, port, and weather conditions to anticipate challenges and communicate effectively with all involved parties.

Job description

Join our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to - arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship. Based in San Diego, CA, you will ensure an excellent service for our cruise line clients.
ABOUT THE JOB
  • Attend vessel ship calls and act as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls. Ensuring operational demands are met and carried out according to protocols and policies set forth.
  • Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
  • Monitor and respond to email requests within a timely manner from various regional email accounts.
  • Facilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements.
  • Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service.
  • Solve day-to-day issues and propose workflow improvements to your manager, to enhance productivity and efficiency in port operations.
  • Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.
  • Compile and submit appropriate updates throughout the day Cruise Line’s corporate managers. Complete appropriate sail reports as required by each line.
  • Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been saved appropriately.
  • Actively participate in conference calls with vessels and/or cruise lines when needed.
  • Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs.
  • Coordinate/provide appropriate medical assistance amp; provide follow up/updates for any medically disembarked crew or guest to respective persons/departments for each cruise line.
ABOUT YOU
  • Excellent communication skills in English language, both written and oral.
  • Good academic background. Maritime studies are desirable.
  • Preferred previous experience as a Port Agent.
  • Problem solving and analytical skills.
  • Good office administration and organizational skills with a keen eye for attention to detail.
  • Knowledge of Microsoft Office programs.
  • Orientation to results and customer service; decisive problem solving.
  • Business travel availability, if required by Manager

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