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Service Operations Agent Assistant Jobs in Washington

Burlington

Operations/Service Manager II

Forestville, MD · On-site

$24.15 - $33.35/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... succession planning. * Assist in the management of other store operations areas as needed.

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IT Service Operations & Maintenance Oversight (SETA)

Fort Belvoir, VA • On-site

SAIC
IT Services • 10K+ employees
Learn more about SAICexternal

$80K - $120K/yr

Full-time

Posted 20 days ago

Key responsibilities

  • Advise Government leadership on operational capabilities, maintenance activities, and change management processes.

  • Support troubleshooting of service outages, de-confliction of recovery efforts, and restoration of normal service operations.

  • Assist with planning, coordination, and review of maintenance, service transition, and disposal activities.

SAIC rating

7.7

Company rating: 7.7 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

Job description

Job Description
Description
SAIC is seeking an IT Services Operations & Maintenance Oversight SETA to provide expert advisory and technical support to Government leadership across IT maintenance operations, change management, and service delivery lifecycle activities. The successful candidate will support the full spectrum of maintenance and change management functions from service transition and integration through operations, maintenance, and disposal. This role requires a detail-oriented, collaborative professional with strong technical acumen and the ability to coordinate across complex, multi-stakeholder environments to minimize operational risk and sustain mission capability.
RESPONSIBILITIES:
Successful candidate must be able to:
  • Advise Government leadership on core operational capabilities, planned maintenance activities, and change management processes.
  • Support troubleshooting of service outages, de-confliction of recovery efforts, and restoration of normal service operations to minimize mission impact.
  • Assist with root cause analysis and after-action reports to identify sources of service failures and recommend solutions to prevent recurrence.
  • Support execution of enterprise-level Maintenance Activity (MA) functions, including Approver and Scheduler actions, and represent organizational equities at site-level MA Review Boards.
  • Assist Acquisition Offices in obtaining approval for site-impacting integration and maintenance activities.
  • Review acquisition-produced artifacts for continuity and compliance with site and systems engineering governance, reporting potential non-compliance.
  • Support readiness event planning and assess service maturity through established readiness processes to efficiently transition services from development into operational environments.
  • Coordinate service delivery artifacts through site integration efforts and facilitate stakeholder awareness of integration activities.
  • Assist with planning and preparation for the retirement and disposal of systems and services.

Qualifications
QUALIFICATIONS:
  • Bachelor's degree or higher in a STEM field (ref: DHS STEM Designated Degree Program List).
  • 5+ years of relevant experience in IT operations, change management, systems engineering, or a closely related discipline.
  • Familiarity with IT service delivery lifecycle concepts including transition, operations, maintenance, and disposal.
  • Strong written and verbal communication skills with the ability to develop technical reports and briefings for senior audiences.
  • Demonstrated ability to coordinate across complex, multi-stakeholder organizations and manage competing priorities in a fast-paced environment.
  • A proactive problem-solving mindset with excellent organizational and multitasking abilities.
  • Active TS/SCI with current poly required to start and must be maintained.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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