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Service Operations Agent Assistant Jobs in Kent, WA

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Service Operations Agent Assistant information

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How much do service operations agent assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for service operations agent assistant in Kent, WA is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.24 per hour, depending on experience, location, and employer.

What cities near Kent, WA are hiring for Service Operations Agent Assistant jobs?

Cities near Kent, WA with the most Service Operations Agent Assistant job openings:

Senior Software Developer, AWS DevOps Agent

Seattle, WA • On-site

Amazon
IT Services • 10K+ employees

$147K - $190K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,166 frontline employees who took The Breakroom Quiz


Job description

AWS DevOps Agent is becoming a self-correcting operations platform. It measures its own investigation quality, detects when a customer's configuration is degrading, corrects what it can on its own, and tells the customer clearly when it cannot. Today the platform reasons over live topology, learns from customer feedback, and runs release-readiness reviews on production pull requests.

About 9,900 internal and 5,900 external accounts depend on it, and that number is growing double digits week over week.
We are looking for a Senior SDE to help lead this next phase, turning a fast-growing, composable agent platform into one that provably gets better the more it is used. You will work across three core teams (System of Context, the Investigation Agent, and Evaluation) on problems that do not yet have a settled technology strategy. How should an agent decide a piece of context is stale

How should fast and slow reasoning run concurrently and correct each other. How do we prove, to ourselves and to the customer, that quality is real and improving rather than just claimed. This is a role for someone who wants to be hands-on with hard agent-architecture problems (memory, evaluation, automated reasoning, multi-agent coordination) while also shaping the technical strategy that AWS service teams and enterprise customers will depend on for incident investigation and site reliability.
Key job responsibilities
You will lead the design and delivery of platform-level capabilities spanning multiple teams, including event-driven context freshness, concurrent fast and slow investigation, and real-time evaluation checks

You will take on problems where the customer need is understood but the right technical approach is not, owning technical decisions with system-wide consequences around memory lifecycle, retrieval strategy, model-aware routing, and the boundary between what an agent should self-correct versus escalate. You will drive design reviews across System of Context, Investigation Agent, and Evaluation, making sure the three converge on one coherent architecture. You will stay hands-on, personally driving the highest-leverage code and code reviews, including the prototype that sets direction, the interface that defines a team boundary, and the fix that restores operational stability.

You will mentor and raise the bar for engineers across the three teams, and partner with Product, Applied Science, and adjacent AWS teams to turn research and strategy into shipped, measurable improvements.
A day in the life
You might start in a design review for how Production Intelligence decides topology is stale, weighing automated reasoning against simpler heuristics. Mid-morning, you pair with an engineer on real-time reasoning checks. After lunch, you review a memory-consolidation design, pushing back on claims not yet backed by evidence

Later, you are deep in code on the interface between investigation agents or the recall-logging hook that tracks memory confidence. You close the day documenting a search-versus-knowledge-graph decision. Other days are more focused, spending a week on one hard implementation or running evaluation experiments.
About the team
AWS DevOps Agent is a platform, not a single agent

Its foundation is built by three teams working as one system. System of Context owns Production Intelligence, memory, and the context pipeline. Investigation Agent owns the execution engine and the fast and slow reasoning architecture.

Evaluation owns the platform's immune system, the checks and scoring that keep quality honest. We work in a tight loop where context is supplied, tested against reality, and scored for improvement. This role works across all three.

We treat context quality as the real differentiator and hold ourselves to a high bar on evidence.


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US