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Service Now Help Desk Jobs (NOW HIRING)

Help Desk Supervisor

Las Vegas, NV ยท On-site

$55K - $65K/yr

... Service Delivery * Own daily, weekly, and monthly reporting on team and program performance ... Apply now. Visit www.acusensus.com.au/careers or submit your application directly through this ...

Help Desk

Wausau, WI ยท On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... This role is responsible for responding to service desk requests, diagnosing and resolving ...

Help Desk

Wausau, WI ยท On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... This role is responsible for responding to service desk requests, diagnosing and resolving ...

Help Desk Analyst

Wayne, PA ยท On-site

$16 - $17/hr

Summary PCN is seeking a Help Desk Level I Agent to support a client and the contractual service ... We understand that our employees are the foundation of our success now and in the future. Because ...

Help Desk Representative

Nashville, TN ยท On-site

$17 - $21.75/hr

We support customers by phone, email, and service portal. * The technician will troubleshoot ... Prior Help Desk experience is helpful, but it is not required. We are more interested in finding ...

This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved. This is a full-time, on-site ...

Help Desk Analyst

Fort Belvoir, VA ยท On-site

$50 - $55/hr

Utilize Remedy and/or Service Now for queue and work management. Ensure all tickets, requests, and ... Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location ...

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB ... The Help Desk Manager will ensure contractor processes align with recognized IT service management ...

Help Desk Manager

Plymouth, MN ยท On-site

$83K - $139K/yr

Establish and maintain operating standards, service expectations, escalation procedures, and support processes for DSG's Help Desk. * Oversee daily help desk operations, including ticket intake ...

Help Desk Technician

Indianapolis, IN ยท On-site

$19 - $25.75/hr

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you ... End-User Support & Help Desk Services * Serve as the primary point of contact for employee ...

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... The Technical Client Service Specialist will assist in managing service requests, troubleshooting ...

Help Desk Manager

Westchester, IL ยท On-site

$72K - $94K/yr

Retirement plan The Help Desk Manager is responsible for leading and overseeing the organization's IT support services to ensure timely, effective, and high-quality technical assistance for all users.

New

Help Desk Representative

Nashville, TN ยท On-site

$17 - $21.75/hr

Help Desk Representative Location: Nashville, TN Work Arrangement: Onsite Job Type: Long-Term ... Provide Tier 1 support via phone, email, and service portal. * Troubleshoot Windows, Microsoft 365 ...

Help Desk Representative

Nashville, TN ยท On-site

$17 - $21.75/hr

The Help Desk is the first point of contact for Metro Nashville employees who need technical ... We support customers by phone, email, and service portal. * The technician will troubleshoot ...

Provide friendly, efficient, and professional customer service to all end users contacting the Help Desk. * Answer, log, and track incoming issues and requests received by phone, walk-in, voicemail ...

Our commitment to innovation, technology, and service is the reason why Judi Health is among the fastest-growing PBMs in the country. Position Responsibilities: * Train and mentor Help Desk 1 and 2 ...

Service Desk/Help Desk - Hybrid

Frisco, TX ยท On-site

$19.25 - $26.25/hr

Service Desk/Help Desk Position The Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, server and cloud services technology. Jr. PEs are required ...

Showing results 41-60

Service Now Help Desk information

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How much do service now help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service now help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

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For Service Now Help Desk jobs, the most frequently searched job titles are:

Help Desk Supervisor

Las Vegas, NV โ€ข On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday


Job description

About us
Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple, changing behaviours, saving lives. We're an Australian technology company with a genuinely global footprint. We use advanced AI and hardware technology deployed as fixed-location, trailer-based, and vehicle-based enforcement solutions and our systems are already used by governments across Australia, the US, the UK, and New Zealand.
About the role
You'll be the person the Help Desk team turns to as the escalation point, the mentor, and the one who keeps 24/7 coverage running smoothly, even when it means stepping in yourself.
What you'll do:
  • Supervise, mentor, and develop two Help Desk team members through 1:1 coaching and group training
  • Act as the primary escalation point for issues raised by the team, resolving what you can and escalating what you can't
  • Manage rostering and workforce planning to ensure consistent 24/7 coverage, including covering shifts when needed
  • Build and maintain Help Desk procedures and protocols, and drive ongoing improvements
  • Communicate across departments and be the link between the Help Desk and other teams, Program Managers, and Service Delivery
  • Own daily, weekly, and monthly reporting on team and program performance, including KPI and SLA metrics
  • Support recruitment, onboarding, and training of new Help Desk team members.

This position operates on a 24/7 shift pattern and may be rostered to provide support for normal Helpdesk shifts. The successful candidate is required to complete pre-employment checks including a criminal history check and driving history check as part of the offer process.
Requirements
About you
You're a technically capable Help Desk or IT support professional who's already in or ready to step into a supervisory role and genuinely enjoys developing people.
You'll bring:
  • Demonstrated ability to supervise, coach, and develop a team - this is essential.
  • At least 2 years' experience in Help Desk, IT support, or a similar role
  • Experience troubleshooting and maintaining software on Linux
  • Hands-on experience with AWS
  • Strong diagnostic troubleshooting skills, with the ability to clearly communicate root causes to stakeholders
  • Comfort operating independently in a fast-moving, always-on environment
  • A High School Certificate (HSC) or Senior Secondary Certificate of Education (SSCE)

Highly regarded:
  • A technical qualification or postgraduate study in an IT-related field
  • Contact centre experience
  • A track record of resolving team friction before it escalates

Benefits
What We Offer:
  • The salary for this role is $55,000 - $65,000 per year
  • Supportive team in a fast-growing global company
  • Opportunities for skill expansion and process improvements.
  • Access to Medical, Dental, Vision, 401k and PTO

Ready to be part of our mission? Apply now.
Visit www.acusensus.com.au/careers or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com.
Acusensus is proud to be an Affirmative Action/Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.