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Service Manager Jobs in Worcester, MA (NOW HIRING)

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Brown & Brown

Automotive Service Manager

Auburn, MA · On-site

$180K - $225K/yr

We are seeking a Service Manager for our client near Auburn, MA. Sales are on the rise and our client needs a proven leader to drive growth. You will be joining a dealership with an energetic service ...

Midas

Service Manager - Automotive

Gardner, MA · On-site

$55K/yr

Responsibilities As a Midas automotive assistant service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: * Deliver ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

TransCore

Customer Service Manager

Auburn, MA

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

Burlington

Operations Service Manager

Natick, MA

$26.20 - $34.90/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Gallagher

Client Service Manager

Westborough, MA · On-site

$63K - $106K/yr

The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving ...

Burlington

Operations Service Manager

Thorndike, MA

$24.20 - $34.10/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Gallagher

Client Service Manager

Westborough, MA

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Roche Brothers

Customer Service Manager

Weston, MA · On-site

Overview The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer ...

Burlington Stores

Operations Service Manager

Natick, MA · On-site

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Worcester, MA

Service Manager information

See Worcester, MA salary details

$32.9K

$69.8K

$118.2K

How much do service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service manager in Worcester, MA is $69,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $80,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Worcester, MA?

The most popular types of Service jobs in Worcester, MA are:

What are popular job titles related to Service Manager jobs in Worcester, MA?

For Service Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Worcester, MA look for?

The top searched job categories for Service Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Service Manager jobs?

Cities near Worcester, MA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $69,818 per year, or $33.6 per hour.

Automotive Service Manager

Franklin Ford

Franklin, MA • On-site

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well established parts and service business! Franklin Ford has been family owned for over 20 years and has the employees to show for it! High performers are rewarded greatly and experience as a service manager is preferred.

The ideal candidate will drive customer satisfaction, manage a team of technicians, and ensure the efficient running of all service activities while maintaining high-quality standards.

Responsibilities
  • Manage daily service department operations to achieve high customer satisfaction and profitability.
  • Supervise, train, and motivate service technicians and support staff.
  • Coordinate service schedules, repairs, and maintenance work to optimize workflow.
  • Monitor and maintain inventory levels of parts and supplies.
  • Resolve customer concerns and manage service-related communications efficiently.
  • Ensure compliance with industry standards and safety regulations.
  • Collaborate with other departments to support dealership goals and customer retention.
Requirements
  • Proven experience as an Automotive Service Manager or similar role within the automotive service industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Knowledge of automotive repair procedures and diagnostic systems.
  • Ability to manage budgets, schedules, and performance metrics.
  • Familiarity with dealership management software and related tools.
  • Valid driver’s license and understanding of local automotive regulations.
Benefits
  • Competitive annual compensation ranging from $100,000.00 to $150,000.00, paid weekly.
  • Comprehensive health, dental, and vision insurance plans.
  • 401(k) retirement plan with company matching.
  • Paid time off and holiday pay.
  • Opportunities for professional growth and training.
  • Supportive work environment with a commitment to excellence.
About the Company

Franklin Ford is a trusted automotive dealership located in Franklin, MA, dedicated to providing exceptional vehicle sales and service experiences. We pride ourselves on our commitment to quality, customer satisfaction, and a team-oriented work culture that fosters growth and success for all employees.

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