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Service Manager Jobs in Windsor, CT (NOW HIRING)

altg

Service Manager

Wallingford, CT · On-site

Our Wallingford, CT location is looking for a full time Service Manager . The primary responsibilities of the position consist of, but are not limited to: * Supervise the operation of the service ...

altg

Service Manager

Wallingford, CT · On-site

Our Wallingford, CT location is looking for a full time Service Manager . The primary responsibilities of the position consist of, but are not limited to: * Supervise the operation of the service ...

ALTG

Service Manager

Wallingford, CT · On-site

$65 - $90/hr

Paid time off * 10 paid holidays Our Wallingford, CT location is looking for a full time Service Manager . The primary responsibilities of the position consist of, but are not limited to: * Supervise ...

Automotive Search Group

Be Seen First

Automotive Service Manager

Springfield, MA · On-site

$150K - $200K/yr

It's important that the Service Manager hired brings the energy, sets the vision, and knows how to execute. The successful candidate will be a hands-on, process-driven leader with a true coaching ...

Aiello Home Services

Customer Service Manager

Windsor, CT · On-site

$60K - $75K/yr

Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is thrilled before we finish. Integrity, competence, and objectivity are our guiding ...

Windham IGA

Customer Service Manager

Willimantic, CT · On-site

We're looking for a Customer Service Manager who will help lead our front end and keep that Bob's experience strong every single day. What You'll Do: You'll be the go-to leader for our cashiers and ...

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All JobsService JobsService Manager JobsService Manager Jobs in Windsor, CT

Service Manager information

See Windsor, CT salary details

$32.9K

$69.7K

$118K

How much do service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service manager in Windsor, CT is $69,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $80,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Windsor, CT?

The most popular types of Service jobs in Windsor, CT are:

What are popular job titles related to Service Manager jobs in Windsor, CT?

For Service Manager jobs in Windsor, CT, the most frequently searched job titles are:

What cities near Windsor, CT are hiring for Service Manager jobs?

Cities near Windsor, CT with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Windsor, CT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $69,657 per year, or $33.5 per hour.

Service Manager

altg

Wallingford, CT • On-site

Full-time

Re-posted 11 days ago

Job description

Our Wallingford, CT location is looking for a full time Service Manager. The primary responsibilities of the position consist of, but are not limited to:

  • Supervise the operation of the service department
  • Foster a positive customer and employee relations atmosphere
  • Review & analyze department data meet sales and profit goals
  • Process and review work orders, invoicing and customer quotes
  • Monitor employee training progress
  • Oversee payroll entry and audit for accuracy
  • Purchase order acquisition and coordination
  • Monitor work in progress
  • Responsible for condition of service vehicles and facility
  • Incorporates Alta's Guiding Principles into daily activities
  • Performs other duties as assigned
  • Consistent, regular, and reliable attendance including being ready for work at the designated start time

 

Desired Skills and Qualifications:

  • 4-6 years of previous management experience preferred
  • Strong working knowledge of electric and liquid propane units
  • Good mechanical aptitude
  • Excellent written and verbal communication skills
  • Good customer relations and people skills
  • Ability to successfully manage others
  • Computer Skills - Microsoft Word, Excel, and Outlook
  • Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

 

Physical Demands/Work Environment:

  • Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell
  • Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
  • Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)

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