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Service Manager Jobs in Webster, MA (NOW HIRING)

Allegiance Trucks

Service Manager

Walpole, MA · On-site

$80K - $110K/yr

Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...

New

Texas Roadhouse

Service Manager

Cranston, RI · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Worcester, MA

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Franklin Ford

Automotive Service Manager

Franklin, MA

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Franklin Ford

Automotive Service Manager

Franklin, MA · On-site

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

Brown & Brown

Automotive Service Manager

Auburn, MA

$180K - $225K/yr

We are seeking a Service Manager for our client near Auburn, MA. Sales are on the rise and our client needs a proven leader to drive growth. You will be joining a dealership with an energetic service ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

Gallagher

Client Service Manager

Westborough, MA · On-site

The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving ...

honeygrow

Service Manager - Shrewsbury

Shrewsbury, MA · On-site

Service Manager - Shrewsbury ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Webster, MA

Service Manager information

See Webster, MA salary details

$34.2K

$72.5K

$122.7K

How much do service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service manager in Webster, MA is $72,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $83,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Webster, MA? The most popular types of Service jobs in Webster, MA are:
What are popular job titles related to Service Manager jobs in Webster, MA? For Service Manager jobs in Webster, MA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Webster, MA look for? The top searched job categories for Service Manager jobs in Webster, MA are:
What cities near Webster, MA are hiring for Service Manager jobs? Cities near Webster, MA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Webster, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,450 per year, or $34.8 per hour.

Service Manager

Allegiance Trucks

Walpole, MA • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Allegiance Trucks rating

6.9

Company rating: 6.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

68th of 151 rated car dealerships

Job description

Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward - we're driving the future of trucking.
Why Allegiance Trucks?
When joining our team, you will be working alongside the best in the business, helping us make Allegiance Trucks great! We are a veteran friendly organization that provides opportunities for additional training, career growth and advancement, as well as a comprehensive benefits package that includes:
    • Competitive starting pay
    • Excellent health benefits including; Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from
    • Generous Paid Time Off policy, including vacation, sick time and floating holidays
    • 401(k) with Company match
    • Support and encouragement for your continued advancement with additional training Allegiance Trucks is committed to equal opportunity for all employees and applicants.

Primary Responsibilities
  • Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
  • Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs
  • Oversees a staff of diesel technicians and administrative staff
  • Able to recognize warranty failures, warranty claims and process of warranty recovery
  • Manage service requests of commercial truck leasing customers with urgency and professionalism
  • Develop and manage relationships with vendors and customers
  • Assist management team in preparing an Annual Business Plan and Budget.
  • Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met
  • Assist with other projects as needed

Safety and Compliance
  • Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
  • Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
  • Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
  • Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
  • Develop, communicate, and enforce established company safety policies and procedures.
  • Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
  • Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards

Sales and Customer Relations
  • Create and maintain positive relationships with all customers.
  • Maintain minimum 90% Customer Retention Rate.
  • Investigate and establish course of action for customer maintenance issues and problems.

Department and Personnel Management
  • Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
  • Implement and monitor shop productivity measures.
  • Create shop environment that assures cleanliness, safety, and customer focus.
  • Develop, implement, and promote service training.
  • Assist in collection of past due invoices as needed.
  • Handle all customer, employee, and vendor issues in a professional and courteous man

Required Skills for Service Manager:
  • Consistent track record of successfully meeting and exceeding sales goals
  • Minimum high school diploma or GED equivalent required
  • Minimum 5-7 years of automotive/trucking management experience
  • Valid driver's license and satisfactory Motor Vehicle Report (MVR)

As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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