ZipRecruiter

Log In

1

Service Manager Jobs in Schenectady, NY (NOW HIRING)

Matthews Buses NY

Be Seen First

Service Manager

Ballston Spa, NY · On-site

SERVICE MANAGER Matthews Buses, Inc., one of the nation's largest school/commercial bus dealers in the United States, with 4 New York locations, has an opening for a Service Manager at our Ballston ...

Texas Roadhouse

Service Manager

Albany, NY · On-site

$65K - $75K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

John Ray and Sons

Service Manager

Troy, NY · On-site

As the Service Manager, you will directly manage Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and ...

Culligan International Company

Be Seen First

Service Manager

Scotia, NY · On-site

$70K - $75K/yr

The Service Manager will implement policies, procedures and systems to ensure efficient and effective customer service that exceeds the expectations of the customer. The Service Manager is ...

Texas Roadhouse

Service Manager

Albany, NY · On-site

$65K - $75K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

United Ag & Turf NE, LLC

Service Manager

Clifton Park, NY · On-site

$85K - $90K/yr

Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge * Ensures timely completion & invoicing of all service repair ...

Sciens Building Solutions

Service Manager

Latham, NY · On-site

$120K - $130K/yr

Manage the service department of assigned Division. * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.

United Ag and Turf

Service Manager

Clifton Park, NY · On-site

$85K - $90K/yr

Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge * Ensures timely completion & invoicing of all service repair ...

United Ag & Turf, NE

Service Manager

Clifton Park, NY · On-site

$85K - $90K/yr

Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge * Ensures timely completion & invoicing of all service repair ...

WaterCo

Service Manager

Scotia, NY · On-site

Achieve and exceed budgeted service and route revenues, as well as gross margins * Maintain an organized and neat warehouse * Manage, maintain and secure equipment inventory and supplies * Keep ...

WaterCo

Service Manager

Scotia, NY

$75K/yr

Achieve and exceed budgeted service and route revenues, as well as gross margins * Maintain an organized and neat warehouse * Manage, maintain and secure equipment inventory and supplies * Keep ...

Smokey Bones

Service Manager

Colonie, NY · On-site

... Management Experience (Experience must be in a full-service restaurant with a full bar) Computer knowledge (Excel, Windows, POS, etc.) High school diploma or equivalent required ServSafe ...

Barbeque Integrated Inc

Service Manager

Colonie, NY · On-site

$55K - $65K/yr

... Management Experience (Experience must be in a full-service restaurant with a full bar) Computer knowledge (Excel, Windows, POS, etc.) High school diploma or equivalent required ServSafe ...

Culligan

Service Manager

Scotia, NY · On-site

Achieve and exceed budgeted service and route revenues, as well as gross margins * Maintain an organized and neat warehouse * Manage, maintain and secure equipment inventory and supplies * Keep ...

Culligan

Service Manager

Scotia, NY · On-site

$75K/yr

Achieve and exceed budgeted service and route revenues, as well as gross margins * Maintain an organized and neat warehouse * Manage, maintain and secure equipment inventory and supplies * Keep ...

Stark Tech

Service Manager

Ballston Spa, NY · On-site

$102K - $170K/yr

Job Requirements This position is responsible for ensuring high-level customer satisfaction and company profitability through customer consultation, technician leadership, service sales and ...

next page

Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in Schenectady, NY

Service Manager information

See Schenectady, NY salary details

$31.9K

$67.7K

$114.7K

How much do service manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for service manager in Schenectady, NY is $67,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $77,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Schenectady, NY?

The most popular types of Service jobs in Schenectady, NY are:

What job categories do people searching Service Manager jobs in Schenectady, NY look for?

The top searched job categories for Service Manager jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Service Manager jobs?

Cities near Schenectady, NY with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Schenectady, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $67,698 per year, or $32.5 per hour.

Service Manager

Ballston Spa, NY • On-site

Matthews Buses NY
51 - 200 employees
Learn more about Matthews Buses NYexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

SERVICE MANAGER

Matthews Buses, Inc., one of the nation’s largest school/commercial bus dealers in the United States, with 4 New York locations, has an opening for a Service Manager at our Ballston Spa location.

The successful candidate will possess the following:

· Excellent Customer Service skills to ensure customers receive consistent, timely and accurate customer service

· Mechanical experience in servicing automotive, bus or medium duty trucks

· Ability to implement and ensure compliance of corporate policies and procedures

· Excellent organizational skills, interpersonal skills, ability to effectively communication with techs, drivers, parts, and office staff

· Knowledge and experience with automotive dealer software systems

· Minimum of 5-years’experience in service management

· Valid NYS Driver’s License


Matthews Buses offers excellent pay and a full benefits package including health, dental, 401k program with generous company match, holidays, and paid time off.

Qualified candidates should apply to:

Linda Wells

Company Description

School Bus Distributor