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Service Manager Jobs in Orem, UT (NOW HIRING)

Summit Harley-Davidson

Service Technician

Lindon, UT · On-site

Service Manager Summary Description Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.

Summit Harley-Davidson

Service Technician

Lindon, UT · On-site

Service Manager Summary Description Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.

Arthur J. Gallagher & Co.

Client Manager

Midvale, UT · On-site

Branch Client Service Manager II At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better ...

New

Liberty Safe

Customer Service Rep

Payson, UT · On-site

$16/hr

Additional tasks assigned by Customer Service Manager REQUIREMENTS * Strong work ethic * Excellent written and verbal communication skills. * Ability to type at least 30 WPM. * Solid phone etiquette ...

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Service Manager information

See Orem, UT salary details

$28.7K

$60.8K

$103K

How much do service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service manager in Orem, UT is $60,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Orem, UT?

The most popular types of Service jobs in Orem, UT are:

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For Service Manager jobs in Orem, UT, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Orem, UT look for?

The top searched job categories for Service Manager jobs in Orem, UT are:

What cities near Orem, UT are hiring for Service Manager jobs?

Cities near Orem, UT with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Orem, UT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,830 per year, or $29.2 per hour.

Service Technician

Summit Harley-Davidson

Lindon, UT • On-site

Full-time

Re-posted yesterday

Job description

Job Title: Service Technician
Department: Service
Supervisor: Service Manager
Summary Description
Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.
Duties & Responsibilities
  • Accept work assignments from Service Advisor/Manager.
  • Request parts for the job as early as possible when needs become known.
  • Perform service, repair and customization work in accordance to factory specifications.
  • Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay.
  • Keep customers' vehicle cleaner than when it was dropped off.
  • After job is finished ensure proper completion and filing of paperwork.
  • Keep work area as clean as possible and assist others with maintaining shop cleanliness.
  • Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities
  • None

Qualifications & Job Requirements
  • Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience.
  • Equipped with proper tools.
  • Maintain a positive attitude and relationship with all other employees.
  • Capable of pushing and loading motorcycles.
  • High school diploma or equivalent.
  • Valid driver's license and motorcycle endorsement.
  • Passion for the motorcycling lifestyle and riding community.
  • Attention to detail.
  • High energy level needed.
  • Ability to work a flexible schedule including weekends, Holidays, and evenings.
  • Proficient in meeting deadlines on a timely manner.

Physical Demands
  • Requires the use of both hands.
  • Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
  • Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions
  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.
  • Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.

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