Service Manager Jobs in Olean, NY (NOW HIRING)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Oversee complete operations of Environmental Services within the casino to include: the cleaning of the casino, hotel lobby, spa/salon, public access areas, restaurants and catering/banquet rooms.
2. Work closely with supervisors to develop schedules and plans based on the departments operating requirements.
3. Conduct periodic evaluations of labor requirements and productivity, and make recommendations regarding staffing levels and performance management. Utilize all personnel effectively to support operations and maintain viability of the entire facility.
4. Instruct, train and provide direction to all Environmental Service staff.
5. Prepare/approve work schedules, ensure proper training, conduct employee evaluations and assist in the hiring of subordinates.
6. Oversee effective training, recognition, coaching and discipline and other personnel related issues under the guidance of the EVS Manager.
7. Administer High Lift training for all EVS staff, upon completion and certification of High Lift training.
8. Develop, implement and maintain exceedingly high standards of cleanliness and sanitation.
9. Perform daily inspection of casino, public areas and catering/banquet rooms ensuring maximum efficiency, proper policies and service standards.
10. Meet formally and informally with other departments to ensure cleaning schedules are supported and all requirements are being meet by our staff.
11. Identify areas for employee development and coordinates and participate in departmental training programs.
12. Maintain and implement strict adherence to all departmental and company policies and procedures. Adhere to Purchasing, HR and TERO compliance requirements.
13. Maintain a clean, safe, hazard-free work environment within area of responsibility. This includes policies related to the Covid-19 pandemic and the protocols for cleaning that become active in the event of another pandemic like scenario.
14. Prepare detailed financial reports to ensure adherence to established budgets. Investigate and resolve financial discrepancies and may assist in preparing operating budget.
15. Monitor inventory/supplies and recommend purchase of supplies.
16. Order and stock supplies including laundry and linen inventories.
17. Work independently without direct supervision.
18. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
19. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
20. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
21. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
22. Attend all necessary meetings.
23. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required. Four-year Hospitality related degree preferred.
3. Minimum of five (5) years' experience in a supervisory position preferred.
4. Minimum of three (3) years' experience working in a high traffic, large facility required.
5. Must be familiar with proper use of all cleaning equipment and chemicals.
6. Computer proficiency with office programs including Microsoft Word, PowerPoint, Excel and scheduling software preferred.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Requires individual with a high degree of professionalism and the ability to work well independently and effectively with others, on a daily basis.
3. Must be detail oriented, able to take direction and handle multiple tasks, prioritize work effectively, and see a work project through to completion.
4. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
5. Must have the ability to deal effectively and interact well with the customers and employees.
6. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino.
2. The employee is also required to climb or balance; stoop, kneel, crouch or crawl.
3. Must be able to work with various cleaning chemicals and agents.
4. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.