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Service Manager Jobs in Merced, CA (NOW HIRING)

Westamerica Bank

Customer Service Manager

Firebaugh, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

WESTAMERICA BANK

Customer Service Manager

Firebaugh, CA

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Westamerica Bank

Customer Service Manager

Firebaugh, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Merced Toyota

SERVICE DEPARTMENT

Merced, CA

$16.90 - $45/hr

Service Manager ( $85k to $170k a year ) * Lube Technician ( $16.90 to $22.00 an hour ) * Hourly Technician ( $16.90 to $28.00 an hour ) * Hourly Production Bonus Technician ( $33.00 to $45.00 an ...

Merced Toyota

SERVICE DEPARTMENT

Merced, CA

$85K - $170K/yr

Service Manager ( $85k to $170k a year ) * Lube Technician ( $16.90 to $22.00 an hour ) * Hourly Technician ( $16.90 to $28.00 an hour ) * Hourly Production Bonus Technician ( $33.00 to $45.00 an ...

Merced Toyota

SERVICE DEPARTMENT

Merced, CA · On-site

$16.90 - $45/hr

Service Manager ( $85k to $170k a year ) * Lube Technician ( $16.90 to $22.00 an hour ) * Hourly Technician ( $16.90 to $28.00 an hour ) * Hourly Production Bonus Technician ( $33.00 to $45.00 an ...

North Starr PostAcute Care

Dietary Manager

Turlock, CA · On-site

Dietary Manager What We're Looking For: We're looking for a bright, motivated, energetic Dietary ... Assume the responsibility of the Food Services Supervisor by planning, developing, organizing ...

Thorntons

Guest Service Representative

Merced, CA · On-site

$17 - $17.25/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Merced, CA · On-site

$17 - $17.25/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

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All JobsService JobsService Manager JobsService Manager Jobs in Merced, CA

Service Manager information

See Merced, CA salary details

$34.8K

$73.9K

$125.1K

How much do service manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for service manager in Merced, CA is $73,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $85,000.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Merced, CA? The most popular types of Service jobs in Merced, CA are:
What are popular job titles related to Service Manager jobs in Merced, CA? For Service Manager jobs in Merced, CA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Merced, CA look for? The top searched job categories for Service Manager jobs in Merced, CA are:
What cities near Merced, CA are hiring for Service Manager jobs? Cities near Merced, CA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Merced, CA as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $73,891 per year, or $35.5 per hour.
Customer Service Manager

Customer Service Manager

Westamerica Bank

Firebaugh, CA • On-site

$70K - $71K/yr

Full-time

Posted 26 days ago

Westamerica Bank rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

97th of 170 rated banks

Job description

Job Type
Full-time
Description
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services.
ESSENTIAL FUNCTIONS:
Customer Service & Sales Support
  • Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
  • Meet SERVICE standards for external customers.
  • Conduct/facilitate daily 8a.m. sales meetings.
  • Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions.
  • Support Sales efforts through coaching and mentoring.
  • Focus on stabilization of transaction accounts.
  • Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives.
  • Ensure that average monthly teller incentive goal of $110/FTE is met.
  • Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals.
  • Maintain or grow branch deposits.
  • Meet or exceed NII goal as outlined in your annual budget.
  • Meet minimum Elan goals.
  • Meet established QIS standards of 95% or above.

Ownership & Accountability
  • Maintain control and tracking of operational losses and teller cash differences.
  • Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations.
  • Manage overall operations of the branch through effective delegation & follow-up.
  • Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities.
  • Ensure training & cross-training of staff. Identify any training, coaching or scripting needs.
  • Ensure all necessary reports are completed and forwarded on a timely basis.
  • Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the "no surprises" standard.
  • Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service.
  • Implement changes to policies and procedures timely and effectively.
  • Personal losses within loss limit.
  • Meet attendance guidelines.

Administrative Control, Security & Audit
  • Ensure satisfactory ratings by Internal Audit.
  • Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1).
  • Follow security protocols in opening, closing and internal operations procedures.
  • Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures.
  • Ensure branch remains within established loss limits.

Compliance Responsibilities
  • Complete regulatory tutorials to ensure understanding of compliance standards & expectations.
  • Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations.
  • Answer regulatory questions correctly during Audit/Branch Review.
  • Ensure CRA service hours branch goals are met.

Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
  • Approves non-standard transactions based on knowledge of client's account history.
  • Schedules appropriate number of staff to successfully meet varying service demands and address any training needs.
  • Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies.

PROMOTIONAL GUIDELINES:
Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc.
After one year in current position, the following criteria must be met:
  • Must have all audits and branch reviews rated satisfactorily.
  • Must obtain an "at expectation" or better in all categories on the annual performance appraisal.
  • Consistent pattern of growth in all areas of sales support.

Requirements
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
MENTAL DEMANDS:
  • Successfully prioritize demands and meet quality and quantity service standards.
  • Apply basic math skills to balance cash and reconcile ledger accounts.
  • Evaluate job performance and identify training needs of subordinate staff.
  • Identify and capture business opportunities.

EOE
Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy
Salary Description
$70,304.00 - $71,286.26

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