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Service Manager Jobs in Lexington, KY (NOW HIRING)

Tire Discounters

Service Manager

Lexington, KY · On-site

$50K - $70K/yr

POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer ...

Tire Discounters

Service Manager

Lexington, KY · On-site

$55K - $85K/yr

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor ...

Tire Discounters

Service Manager

Paris, KY · On-site

$55K - $85K/yr

Position Overview As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. Key ...

Vestis

Service Manager

Lexington, KY · On-site

Manages day to day activities of Customer Service Program(s) for Service Department * Ensures District Managers visit all required customers each quarter to review growth and service opportunities

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Texas Roadhouse

Service Manager

Danville, KY · On-site

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Apex Plumbing Solutions

Service Manager

Danville, KY · On-site

$130K/yr

Service Manager As Apex continues to grow and enhance our brand, we're on the lookout for someone who is not only knowledgeable but also deeply committed to the home service industry. We are seeking ...

Bridgestone Americas, Inc.

Service Manager

Lexington, KY · On-site

$18.54 - $27.81/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Apex Plumbing Solutions

Service Manager

Danville, KY · On-site

$130K/yr

Service Manager As Apex continues to grow and enhance our brand, we're on the lookout for someone who is not only knowledgeable but also deeply committed to the home service industry. We are seeking ...

Orkin LLC

Service Manager

Lexington, KY · On-site

$55K - $65K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills ...

Goodwood Brewing Company

Service Manager

Frankfort, KY · On-site

Service Manager for Goodwood Restaurant & Brewery: • Responsible to interview, select, train, supervise, counsel, and discipline staff • Institute on-going training programs for making sure that ...

IMI

Customer Service Manager

Lawrenceburg, KY · On-site

Oversee the resource management of the fleet of trucks which he/she has been assigned, as well as manage all personnel. * Ensure customer service issues are addressed and take appropriate actions.

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Service Manager information

See Lexington, KY salary details

$28K

$59.3K

$100.4K

How much do service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service manager in Lexington, KY is $59,301.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $68,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

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For Service Manager jobs in Lexington, KY, the most frequently searched job titles are:

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The top searched job categories for Service Manager jobs in Lexington, KY are:

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Cities near Lexington, KY with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Lexington, KY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $61,133 per year, or $29.4 per hour.

Service Manager

Lexington, KY • On-site

Tire Discounters
Motor Vehicle Manufacturing • 1 - 5K employees

5.9

Company rating: 5.9 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

268th of 372 rated vehicle maintenance

People enjoy working here

Respectful managers

Learn more about Tire Discountersexternal

$50K - $70K/yr

Full-time

Re-posted 8 days ago

Job description

Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 40 years ago, we have been raising the bar in the tire and automotive business. Family-owned and operated to this day, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service.
Now nearly 2000 strong, our team members are the best in the business, so we also continue raising the bar as an employer of choice! We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and a focus on life balance!
POSITION OVERVIEW
Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service!
A CLOSER LOOK UNDER THE HOOD
Service Managers are pivotal to successful day-to-day operations and leadership of each of our locations. Below are the primary responsibilities to help you get a feel for a "day in the life."
  • Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination.
  • Monitors and manages the workflow in service bays and keep sales staff informed on wait times.
  • Facilitates clear and consistent communication between the shop and customers.
  • Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed.
  • Promotes a safe work environment and ensures all safety policies are followed.
  • Meets or exceeds Tire Discounters performance standards for quality and speed of service.
  • Drives customer satisfaction and continually reinforces that the customer is our highest priority!
  • Promotes company culture of cooperation and collaboration among all team members.
  • Partners with sales staff as needed to assist customers and help with other tasks.

CAREER TRACK
No "dead-ends" here, as we offer clear paths for advancement for strong performers interested in growing in their career! There are multiple paths to success, but below is just one example of the potential career path for a Service Manager.
Service Manager->General Manager->Regional Manager
COMPENSATION PLAN
Pay: $50,000 - $70,000+ Effective Rate
Our Service Managers have earning potential of $70,000+ annually with base hourly rate, overtime, monthly SPIFFs and monthly bonus opportunities factored in.
WHY CHOOSE TIRE DISCOUNTERS?
We realize the company you chose to work for is a big decision, and you have options. Below are some of the top reasons to consider building your career with us!
  • Get In Your Groove- Whether in our stores or our home office, there are a variety of roads to success at Tire Discounters.
  • Take the Wheel- As we continue to grow, so will the many career opportunities for our team members.
  • Accelerate Growth - We provide outstanding opportunities to build your professional skill set, including fully paid ASE training and a generous tool discount program for Service Technicians.
  • Find Alignment- We know solid compensation and benefits programs are vitally important to you and your family.
  • Roll Together - At Tire Discounters, you'll roll with the best team in the business, great people who genuinely care and support each other.

COMMITMENT TO DIVERSITY AND INCLUSION
Tire Discounters is fully committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. An individual's race, color, sex, religion, national origin, marital status, sexual orientation, age, disability, veteran status, are never a factor in any employment-related practice or policy, including recruitment, hiring, training, compensation, promotion, and discipline.
THE "NUTS AND BOLTS" NECESSARY FOR SUCCESS
  • Previous mechanic experience or experience working in automotive service and repair. (ASE Certifications are preferred but not required)
  • Prior management/supervisory experience -- effective at coaching, motivating and leading teams.
  • Excellent communication and customer service skills.
  • Great organization and multi-tasking capabilities.
  • Strong work ethic, drive and goal orientation.
  • Must have and maintain a valid driver's license
  • Availability to work Saturdays.
  • Authorized to work in the USA and at least 18 years of age.
  • We are focused on safety, but Service Managers should be comfortable with occasional exposure to mechanical hazards and outside weather conditions.

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