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Service Manager Jobs in Ketchikan, AK (NOW HIRING)

McDonald's

Department Manager

Ketchikan, AK · On-site

$21/hr

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...

HMG Careers

Sales and Service Agent Remote

Ketchikan, AK · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Hyder, AK · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Metlakatla, AK · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Hydaburg, AK · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Hydaburg, AK · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Saxman, AK · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Saxman, AK · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Hyder, AK · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

McDonald's

Shift Manager

Ketchikan, AK · On-site

$21/hr

A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. Shift Managers perform a variety of tasks, which may ...

Three Bears Alaska Inc

Store Manager

Ketchikan, AK · On-site

$80K/yr

Role Description The Store Manager will maximize profitability by managing all aspects of store ... This role includes providing and ensuring exemplary customer service and satisfaction, directing ...

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Service Manager information

See Ketchikan, AK salary details

$35.1K

$74.4K

$126K

How much do service manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for service manager in Ketchikan, AK is $74,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $85,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Ketchikan, AK?

The most popular types of Service jobs in Ketchikan, AK are:

What job categories do people searching Service Manager jobs in Ketchikan, AK look for?

The top searched job categories for Service Manager jobs in Ketchikan, AK are:

What cities near Ketchikan, AK are hiring for Service Manager jobs?

Cities near Ketchikan, AK with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Ketchikan, AK as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $74,404 per year, or $35.8 per hour.

Food Service Worker, On-call - Ketchikan Pioneer Home ($18/HR - Ketchikan, AK)

NANA Management Services

Ketchikan, AK • On-site

$18/hr

Other

Posted 13 days ago

Job description


This Food Service Worker position performs a variety of cleaning, maintenance, food preparation, stocking, and serving duties in a commercial kitchen, storeroom, dining, or serving area.
This position will support the Ketchikan Pioneer Home, a 46-bed senior living facility, in Ketchikan, AK. This is not a rotational position.
Responsibilities
  • Assists residents as requested with general information, inquiries, etc.
  • Obtains products requested by residents.
  • Washes objects by hand or with cleaning equipment.
  • Properly, safely, and efficiently prepares various food products following and observing standard food handling procedures.
  • Washes objects by hand or with cleaning equipment.
  • Cleans dishes, utensils, pots, pans etc. and places in assigned storage areas in an organized and orderly manner.
  • Maintains a variety of products at certain levels in preparation, serving, or storage areas including service machines.
  • Stocks storage areas with various products.
  • Cleans, sweeps, wipes down, etc. all general dining, kitchen, or storage areas (in some cases), spike rooms, and equipment as well as all floors.
  • Support an effective Safety Program.
  • Removes garbage from assigned areas, sets up or breaks down tables, snack bars, display cases, serving lines, etc.
  • Assists with various periodically scheduled large cleaning projects.
  • Assists cooks and others as needed and coordinates one's own activities with other's.
  • May occasionally prepare food or cook vegetables, entrees, coffee, sauces, meats, etc.
  • Other duties that are pertinent to the department or unit's success also may be assigned.

Qualifications
  • Preference will be given to candidates with at least six (6) months experience in the food service industry.
  • High school diploma or GED equivalent.
  • Must have Food Handlers Card or ServSafe contingent upon 30 days of hire.
  • Must have some knowledge of proper food service sanitation methods and equipment.
  • Contract requires employees to speak, understand, read and write English.

Working Conditions and Physical Requirements
Weather: Indoor: environmentally controlled; requires most or all work to be done inside.
Noise level: Moderate
Office conditions: Pace of work environment: Medium
Customer Interaction: High
Description of environment: Pioneer Home: This is an industrial kitchen located in an Assisted Living setting.
Physical requirements: Employee is required to lift and/or move up to 50lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see taste/smell, and carry weight/lift.
As part of the onboarding process for this contract you will be required to provide proof that you are free of pulmonary tuberculosis (TB).
Travel: None
Competencies
NMS Core Values
Safety guides our behavior.
Honesty and integrity govern our activities.
Commitments made will be fulfilled.
All individuals are treated with dignity and respect.
The environment will be protected and sustained.

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