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Service Manager Jobs in Holyoke, MA (NOW HIRING)

Sila Services

HVAC Service Manager

South Windsor, CT · On-site

$85K - $110K/yr

This is an opportunity for a proven Service Manager, Service Lead, Technical Field Representative, or Senior Service Technician with reporting and team oversight experience who is ready to elevate ...

Sila Services

HVAC Service Manager

South Windsor, CT · On-site

$85K - $110K/yr

This is an opportunity for a proven Service Manager, Service Lead, Technical Field Representative, or Senior Service Technician with reporting and team oversight experience who is ready to elevate ...

Sila Services

HVAC Service Manager

South Windsor, CT · On-site

$85K - $110K/yr

This is an opportunity for a proven Service Manager, Service Lead, Technical Field Representative, or Senior Service Technician with reporting and team oversight experience who is ready to elevate ...

Burlington

0251- Operations/Service Manager III

Chester, MA · On-site

$23.10 - $32.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Dead River Company

Service Dispatcher

Northampton, MA · On-site

$20 - $29/hr

Service manager may be consulted to coordinate the scheduling of major repairs or installations. * Uses radio or cellular telephone to communicate with field technicians regarding job assignments or ...

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

Service manager may be consulted to coordinate the scheduling of major repairs or installations. * Uses radio or cellular telephone to communicate with field technicians regarding job assignments or ...

Dead River Company

Service Dispatcher

Northampton, MA · On-site

$20 - $29/hr

Service manager may be consulted to coordinate the scheduling of major repairs or installations. * Uses radio or cellular telephone to communicate with field technicians regarding job assignments or ...

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Service Manager information

See Holyoke, MA salary details

$32.6K

$69.2K

$117.1K

How much do service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service manager in Holyoke, MA is $69,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $79,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Holyoke, MA?

The most popular types of Service jobs in Holyoke, MA are:

What are popular job titles related to Service Manager jobs in Holyoke, MA?

For Service Manager jobs in Holyoke, MA, the most frequently searched job titles are:

What cities near Holyoke, MA are hiring for Service Manager jobs?

Cities near Holyoke, MA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Holyoke, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $69,157 per year, or $33.2 per hour.

Asst. Service Manager Bertera Subaru of West Springfield

Bertera Subaru of West Springfield

West Springfield, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

**Job Title:** Assistant Service Manager
**Location:** Bertera Subaru of West Springfield
**Reports To:** Service Manager

**Job Overview:**
Bertera Subaru of West Springfield is seeking a motivated and skilled Assistant Service Manager to join our dynamic service team. The ideal candidate will work directly with customers and service personnel to ensure efficient operations and exceptional service delivery. This position requires strong leadership skills, excellent customer service capabilities, and a solid understanding of automotive repair processes.

**Key Responsibilities:**
- Assist the Service Manager in managing the day-to-day operations of the service department.
- Ensure exceptional customer service is delivered at all times by addressing customer inquiries, concerns, and service needs promptly.
- Communicate effectively with customers regarding vehicle services, repairs, and maintenance needs.
- Oversee service technicians to ensure quality workmanship and adherence to safety standards.
- Schedule and coordinate service appointments, manage workflow, and expedite service requests to maximize efficiency.
- Prepare and maintain service department reports, including productivity and profitability metrics.
- Provide training and guidance to service staff on customer service best practices and technical knowledge.
- Assist in managing service department inventory, including parts and tools.
- Collaborate with the Service Manager to develop and implement strategies to improve service operations and customer satisfaction.
- Help promote service specials and upsell additional services and products to customers.
- Stay updated on automotive technology trends and service procedures.

**Qualifications:**
- High school diploma or equivalent; automotive technical training or degree preferred.
- Previous experience in automotive service management or as a service advisor is highly desirable.
- Strong knowledge of automotive repair processes and service department operations.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proven leadership skills with the ability to motivate and manage a team effectively.
- Proficient in using service management software and standard office applications.
- Strong organizational skills and attention to detail.
- Valid driver’s license and a clean driving record.

**Benefits:**
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holiday pay.
- Employee discounts on service and parts.
- Opportunities for professional development and advancement.

**How to Apply:**
If you are passionate about the automotive industry and committed to providing exceptional customer service, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience.

**Bertera Subaru of West Springfield is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**