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Service Manager Jobs in High Point, NC (NOW HIRING)

Battleground Kia

Service Manager

Greensboro, NC

Battleground Kia is seeking a Service Manager to take our Service Department to the next level. At Battleground Kia we strive to make every customer a customer for life. Happy employees make happy ...

Burlington Kia

Service Manager

Burlington, NC

Burlington Kia is seeking a Service Manager to take our Service Department to the next level. At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy ...

Burlington Kia

Service Manager

Burlington, NC

Burlington Kia is seeking a Service Manager to take our Service Department to the next level. At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy ...

Burlington Kia

Service Manager

Burlington, NC

Burlington Kia is seeking a Service Manager to take our Service Department to the next level. At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy ...

Burlington Kia

Service Manager

Burlington, NC · On-site

Burlington Kia is seeking a Service Manager to take our Service Department to the next level. At Burlington Kiawe strive to make every customer a customer for life. Happy employees make happy ...

Battleground Kia

Service Manager

Greensboro, NC · On-site

Battleground Kia is seeking a Service Manager to take our Service Department to the next level. At Battleground Kiawe strive to make every customer a customer for life. Happy employees make happy ...

Concentric LLC

Service Manager

Greensboro, NC · On-site

The Service Manager reports to either an Operations Manager or to the Director of Operations for a geographical region and has 2 or more direct reports. Key Job Responsibilities: * Reliable ...

Concentric, LLC

Service Manager

Greensboro, NC · On-site

The Service Manager reports to either an Operations Manager or to the Director of Operations for a geographical region and has 2 or more direct reports. Key Job Responsibilities: * Reliable ...

RNR Tire Express

Service Manager

Greensboro, NC · On-site

$23 - $25/hr

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the ...

Concentric LLC

Service Manager

Greensboro, NC

The Service Manager reports to either an Operations Manager or to the Director of Operations for a geographical region and has 2 or more direct reports. Key Job Responsibilities: * Reliable ...

Concentric LLC

Service Manager

Greensboro, NC · On-site

The Service Manager reports to either an Operations Manager or to the Director of Operations for a geographical region and has 2 or more direct reports. Key Job Responsibilities: * Reliable ...

RNR Tire Express

Service Manager

Greensboro, NC · On-site

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the ...

RNR Tire Express

Service Manager

Greensboro, NC · On-site

$23 - $25/hr

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the ...

D2B Groups

Service Manager (Equipment)

Greensboro, NC · On-site

We are seeking a dedicated Field Service Manager to join D2B Groups. In this role, you will oversee the daily operations of our service department, ensuring efficient service delivery and excellent ...

D2B Groups

Service Manager (Equipment)

Greensboro, NC · On-site

We are seeking a dedicated Field Service Manager to join D2B Groups. In this role, you will oversee the daily operations of our service department, ensuring efficient service delivery and excellent ...

D2B Groups

Service Manager (Equipment)

Greensboro, NC · On-site

We are seeking a dedicated Field Service Manager to join D2B Groups. In this role, you will oversee the daily operations of our service department, ensuring efficient service delivery and excellent ...

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Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in High Point, NC

Service Manager information

See High Point, NC salary details

$29.4K

$62.4K

$105.7K

How much do service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service manager in High Point, NC is $62,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $71,800.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in High Point, NC?

The most popular types of Service jobs in High Point, NC are:

What are popular job titles related to Service Manager jobs in High Point, NC?

For Service Manager jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in High Point, NC look for?

The top searched job categories for Service Manager jobs in High Point, NC are:

What cities near High Point, NC are hiring for Service Manager jobs?

Cities near High Point, NC with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $62,427 per year, or $30 per hour.

Service Manager

Greensboro, NC

Battleground Kia
51 - 200 employees
Learn more about Battleground Kiaexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Are you looking for the next step in your career? Battleground Kia is seeking a Service Manager to take our Service Department to the next level.

At Battleground Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Battleground Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

  • 401(K)
  • Paid Holidays
  • Paid Vacation
  • Health, Dental and Vision insurance at group rates
  • Basic Life Insurance
  • Accident and Critical Illness insurance
  • Growth opportunities
  • Competitive pay plans

Responsibilities

  • Assist customers in servicing, repairing and explaining each service need.
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
  • Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
  • Keeps abreast of new products, features, accessories and attend product training as required.
  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
  • Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

  • A minimum of 3 years of experience as a Service Manager is required.
  • Strong focus on providing excellent customer service.
  • A high school diploma is required.
  • Automotive Service Management / Dealership: 5 years
  • Clean and valid Driver's License

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.