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Service Manager Jobs in Durham, NC (NOW HIRING)

Quality Service Today

Service Manager

Mebane, NC · On-site

$65K - $95K/yr

Residential Electrical Service Manager Quality Service Today Lead a team. Drive performance. Build something great. Quality Service Today is seeking an experienced Residential Electrical Service ...

Burlington Kia

Service Manager

Burlington, NC · On-site

Burlington Kia is seeking a Service Manager to take our Service Department to the next level. At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy ...

Burlington Kia

Service Manager

Burlington, NC

Burlington Kia is seeking a Service Manager to take our Service Department to the next level. At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy ...

LSA Management

Service Manager - Converge

Durham, NC · On-site

Multifamily Service Manager Job Title Multifamily Service Manager Position Summary LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service ...

Burlington Kia

Service Manager

Burlington, NC · On-site

Burlington Kia is seeking a Service Manager to take our Service Department to the next level. At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy ...

Burlington Kia

Service Manager

Burlington, NC · On-site

Burlington Kia is seeking a Service Manager to take our Service Department to the next level. At Burlington Kiawe strive to make every customer a customer for life. Happy employees make happy ...

Middleburg Communities

Service Manager

Durham, NC · On-site

The Service Manager lives and promotes our Mission and Values. Position Overview: Maintenance Services: * Direct & oversee all aspects of maintenance of the community, including resident satisfaction ...

QUALITY EQUIPMENT LLC

Service Manager

Henderson, NC · On-site

Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer's satisfaction. * Develops, maintains ...

QUALITY EQUIPMENT LLC

Service Manager

Roxboro, NC · On-site

Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer's satisfaction. * Develops, maintains ...

NVE

SERVICE MANAGER

Durham, NC · On-site

The Service Manager oversees the day-to-day management and execution of routine and non-routine facilities service work orders, including service calls and maintenance repairs across all EPA-RTP ...

NVE

SERVICE MANAGER

Durham, NC · On-site

The Service Manager oversees the day-to-day management and execution of routine and non-routine facilities service work orders, including service calls and maintenance repairs across all EPA-RTP ...

NVE

SERVICE MANAGER

Durham, NC · On-site

The Service Manager oversees the day-to-day management and execution of routine and non-routine facilities service work orders, including service calls and maintenance repairs across all EPA-RTP ...

Sprouts Farmers Market

Service Manager

Durham, NC · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Texas Roadhouse

Service Manager

Durham, NC · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Durham, NC

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Sprouts Farmers Market

Service Manager

Durham, NC · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

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Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in Durham, NC

Service Manager information

See Durham, NC salary details

$29.9K

$63.4K

$107.4K

How much do service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service manager in Durham, NC is $63,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $72,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Durham, NC?

The most popular types of Service jobs in Durham, NC are:

What are popular job titles related to Service Manager jobs in Durham, NC?

For Service Manager jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Durham, NC look for?

The top searched job categories for Service Manager jobs in Durham, NC are:

What cities near Durham, NC are hiring for Service Manager jobs?

Cities near Durham, NC with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,398 per year, or $30.5 per hour.

Service Manager

Quality Service Today

Mebane, NC • On-site

$65K - $95K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 26 days ago

Job description

Residential Electrical Service Manager
Quality Service Today
Lead a team. Drive performance. Build something great.
Quality Service Today is seeking an experienced Residential Electrical Service Manager to lead our growing electrical division. This is an opportunity for a proven leader who knows how to coach technicians, drive revenue, improve customer satisfaction, and build a winning team culture.
If you're currently a Service Manager, Operations Manager, Field Supervisor, or a high-performing Electrical Team Lead ready for the next step, we'd like to talk with you.
Compensation & Benefits
$75,000 - $95,000 Base Salary
Performance Bonuses
Company-Paid Medical & Dental Insurance
401(k) with 3% Company Match
Profit Sharing Program
Up to 4 Weeks Paid Time Off
6 Paid Holidays
Company Vehicle
Company Phone, iPad & Technology Tools
Company Uniforms
Team Events & Employee Appreciation Programs
What You'll Do
  • Lead, coach, and develop a team of residential electricians
  • Conduct ride-alongs and field training to improve technician performance
  • Monitor key performance indicators (KPIs) and department goals
  • Drive revenue growth while maintaining exceptional customer satisfaction
  • Support recruiting, hiring, and onboarding efforts
  • Ensure technicians follow company processes and standards
  • Work closely with ownership to achieve department growth objectives
  • Create a positive, accountable, and high-performance culture
What We're Looking For
Required
  • 3+ years of leadership experience in residential electrical service
  • Proven ability to coach and develop field technicians
  • Strong understanding of residential electrical service operations
  • Experience managing schedules, performance, and team accountability
  • Excellent communication and customer service skills
  • Valid driver's license with a clean driving record
  • Strong organizational and time management skills
Preferred
  • Experience with ServiceTitan or similar service management software
  • Experience managing technician KPIs and revenue goals
  • Electrical license or advanced electrical field experience
  • Experience recruiting and building high-performing teams
Who Succeeds in This Role
The ideal candidate is a strong leader who enjoys helping others succeed. You're comfortable holding people accountable, making decisions, solving problems, and driving results. You understand that great customer experiences and strong team performance go hand in hand.
If you're looking for a long-term opportunity with a growing company that values leadership, accountability, and professional development, we'd love to hear from you.
Apply Today
Join a company where your leadership has a direct impact on team success, customer satisfaction, and company growth.

Apply