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Service Manager Jobs in Dover, NJ (NOW HIRING)

Pros Mechanics

Service Manager

Fairfield, NJ · On-site

$100K - $115K/yr

As a Service Manager, you will be responsible for overseeing the daily operations of the diesel repair shop. Your primary duties will include managing the service team, ensuring efficient workflow ...

allegiance

Service Manager

Newark, NJ · On-site

Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...

Texas Roadhouse

Service Manager

North Plainfield, NJ · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Cintas

Service Manager

Piscataway, NJ

$78K - $103K/yr

Requisition Number: 230906 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Piscataway, NJ · On-site

$78K - $103K/yr

Requisition Number: 230906 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Haddad Plumbing & Heating

Service Manager

Newark, NJ · On-site

Summary The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company's technician team. Essential Functions * Achieve ...

Bill Leary A/C & Heating

Be Seen First

Service Manager

Metuchen, NJ · On-site

Manage daily service operations while ensuring company procedures and standards are followed. * Provide technical support and guidance to field technicians. * Ride along with technicians to provide ...

Climate Pros LLC

Service Manager

Fairfield, NJ · On-site

Join us at Climate Pros as our Service Manager and lead a team of dedicated technicians to deliver unparalleled service in commercial refrigeration. Your role isn't just about fixing equipment; it ...

Texas Roadhouse

Service Manager

North Plainfield, NJ · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Bridgestone

Service Manager

Brookdale, NJ

$22.66 - $33.99/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Bridgestone Americas, Inc

Service Manager

Brookdale, NJ

$22.66 - $33.99/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

United Rentals

Service Manager

Elmwood Park, NJ

$80K - $120K/yr

As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service ...

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Service Manager information

See Dover, NJ salary details

$33.8K

$71.7K

$121.4K

How much do service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service manager in Dover, NJ is $71,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,300.00 and $82,500.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Dover, NJ? The most popular types of Service jobs in Dover, NJ are:
What are popular job titles related to Service Manager jobs in Dover, NJ? For Service Manager jobs in Dover, NJ, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Dover, NJ look for? The top searched job categories for Service Manager jobs in Dover, NJ are:
What cities near Dover, NJ are hiring for Service Manager jobs? Cities near Dover, NJ with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Dover, NJ as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $71,689 per year, or $34.5 per hour.

Service Manager

Performance Ford of East Hanover, LLC

Somerville, NJ • On-site

$160K - $250K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Service Manager  – Ford Dealership

Location: Somerville NJ / Randolph NJ 
Compensation: $160,000 – $250,000 annually (performance-based)
Benefits: Full Benefits Package + 401(k)

About the Opportunity

We are a high-volume, growth-oriented Multi Ford dealership group seeking an experienced Service Manager to lead and elevate our Service operations. This is a key leadership role responsible for developing a strong service team, and delivering an exceptional customer experience while maximizing profitability.

Key Responsibilities

  • Lead and manage all aspects of new and used vehicle service operations

  • Drive service volume, gross profit, and market share while maintaining compliance

  • Recruit, train, coach, and develop advisors and Service technicians

  • Establish and monitor performance metrics

  • Collaborate with Sales and Parts Departments to optimize dealership performance

  • Ensure a high level of customer satisfaction and CSI performance

  • Oversee management, pricing strategies, and Service processes DMS R&R

  • Maintain strong relationships with Ford representatives and adhere to OEM standards

Qualifications

  • Proven experience as a Service Manager or assistant manager in an automotive dealership

  • Ford dealership experience strongly preferred

  • Track record of achieving high sales volume and profitability

  • Strong leadership, coaching, and team-building skills

  • Excellent communication, organizational, and decision-making abilities

  • Ability to lead in a fast-paced, performance-driven environment

Compensation & Benefits

  • $160,000 – $250,000++ annual earning potential (base + performance incentives)

  • Full benefits package (medical, dental, vision)

  • 401(k) 

  • Paid time off and holidays

  • Long-term career growth with a stable, reputable  24 franchise dealer group 

Why Join Us

  • Competitive compensation at the top of the market

  • Strong inventory and brand recognition with Ford

  • Supportive ownership and leadership team

  • Opportunity to make a significant impact and grow with the dealership

Apply confidentially today to join a dealer group committed to excellence, performance, and leadership.