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Service Manager Jobs in Cleveland, GA (NOW HIRING)

PetSuites

Customer Service Supervisor

Cumming, GA

$16 - $19/hr

Supervising daily front desk operations Coaching and supporting Pet Hosts Ensuring service standards are consistently upheld Driving reservations, promotions, and membership sales Managing client ...

PetSuites

Customer Service Supervisor

Cumming, GA · On-site

$16 - $19/hr

Supervising daily front desk operations Coaching and supporting Pet Hosts Ensuring service standards are consistently upheld Driving reservations, promotions, and membership sales Managing client ...

Five Below

Customer Experience Manager

Toccoa, GA · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Toccoa, GA

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Cleveland, GA

Service Manager information

See Cleveland, GA salary details

$28.4K

$60.2K

$101.9K

How much do service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service manager in Cleveland, GA is $60,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $69,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Cleveland, GA? The most popular types of Service jobs in Cleveland, GA are:
What are popular job titles related to Service Manager jobs in Cleveland, GA? For Service Manager jobs in Cleveland, GA, the most frequently searched job titles are:
What cities near Cleveland, GA are hiring for Service Manager jobs? Cities near Cleveland, GA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Cleveland, GA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,164 per year, or $28.9 per hour.

Field Service Scheduler I

JBT Marel Corporation

Gainesville, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
The Field Service Scheduler is responsible for scheduling, re-scheduling, updating and communicating the field service activity schedule in an efficient, timely and accurate manner. The Field Service Scheduler will ensure:
  • Close cooperation with relevant stakeholders like Project Management, Customer Support Management, Technical Support, FSE Planner and the FSE.
  • Close cooperation with Project Manager/Coordinator to ensure scheduling is in line with the delivery of equipment.
  • Close cooperation with Customer Support Coordinator to ensure scheduling is in line with the delivery of spare parts.
  • To reserve capacity for all field service activities, both pro-and re-active.
  • To schedule FSEs to fulfill the work orders that have been created in line with local laws, regulations and work-life balance. To monitor the status/progress of the requests and act quickly upon changes.

On any given day you may:
  • Schedules FSE's according to work order requirements, location and severity
  • Identifies resource needs/shortage/excess and involve relevant stakeholders, to find the optimal solution
  • Informs stakeholders about changes/issues to the scheduling process
  • Updates and manage the service schedule in a timely and accurate manner
  • Ensures balanced, effective and efficient use of resources (customer, FSE and organization)
  • Provides to Field Service Manager an up-to-date overview of scheduled/available Field Service Engineer hours/capacity
  • Work with Field Service Manager to ensure Field Service Engineers' training needs, Skills and Skill Level are up to date

Skills and Abilities
  • Ability to execute agreed tasks and deadlines against performance criteria (KPI).
  • Ability to work closely with a pool of Field Service Engineers and understand the dynamics and capabilities of the team.
  • Stakeholder handling skills and social perceptiveness.
  • Guidance and motivation of people, gaining commitment from both internal and external colleagues.
  • Process and manage multiple schedules simultaneously
  • Process driven and IT literate.
  • Clever decision maker in fast pace environment
  • Good grammar and communication skills

Education, Knowledge, and Experience
  • 3+ years of experience with operations management and/or field service scheduling
  • Knowledge of Service Administration processes, preferably in a Sales or Service environment.
  • Strong logistics and planning background.
  • Experience of using an ERP system preferred, ideally in combination with a service-scheduling application (ServiceMax preferred)
  • Excellent English skills, both written and verbal
  • Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!
Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Use of Technology in Our Hiring Process
JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.
These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.
All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.
Equal Opportunity Employment: (only for US posted roles)
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.

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