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Service Manager Jobs in Buzzards Bay, MA (NOW HIRING)

24 Auto Group

Service Manager

Plymouth, MA · On-site

$125K - $150K/yr

Service Manager Job Code: SERMGR Department: Service Department #: 0213 Reports To: GM FLSA Status: Exempt Infiniti of Plymouth is now conducting interviews for an experienced Service Manager to lead ...

New

Infiniti of Plymouth

Service Manager

Plymouth, MA · On-site

$125K - $150K/yr

Service Manager Job Code: SERMGR Department: Service Department #: 0213 Reports To: GM FLSA Status: Exempt Infiniti of Plymouth is now conducting interviews for an experienced Service Manager to lead ...

24 Auto Group

Service Manager

Plymouth, MA · On-site

$125K - $150K/yr

Service Manager Job Code: SERMGR Department: Service Department #: 0213 Reports To: GM FLSA Status: Exempt Infiniti of Plymouth is now conducting interviews for an experienced Service Manager to lead ...

New

Texas Roadhouse

Service Manager

North Dartmouth, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Plymouth, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Plymouth, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Dartmouth, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

HyVee

Service Manager

Plymouth, MA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

D2B Groups

Electrical Service Manager

Fall River, MA

D2B Groups is currently searching for an experienced Electrical Service Manager to lead our service team and enhance our client's service operations. This is a crucial role within our organization ...

D2B Groups

Electrical Service Manager

Fall River, MA · On-site

D2B Groups is currently searching for an experienced Electrical Service Manager to lead our service team and enhance our client's service operations. This is a crucial role within our organization ...

D2B Groups

Electrical Service Manager

Fall River, MA · On-site

D2B Groups is currently searching for an experienced Electrical Service Manager to lead our service team and enhance our client's service operations. This is a crucial role within our organization ...

Hobby Lobby Careers

Customer Service Manager

Hyannis, MA · On-site

$18 - $19/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Falmouth Motorcar

Automotive service manager

Cataumet, MA · On-site

$60K - $120K/yr

Full We have a position open for a full time automotive Service Manager. The candidate is responsible for the efficient operation of the repair shop. Some responsibilities include service sales ...

Midas

Service Advisor/Manager

Dartmouth, MA · On-site

$60K - $90K/yr

Automotive Service Manager/Service Writer Be a part of Something Special - Great Organization, Great Culture!!! IDEAL CANDIDATE: Looking for a highly motivated Service Manager/ Service Writer!!! For ...

Haffner's

Food Service Manager- Plymouth

Plymouth, MA · On-site

$22 - $25/hr

Title: Food Service Manager Job Overview: Be part of the newest and fastest growing area of Haffner's. If you love change, challenges and helping customers then join our growing team. We are ...

Haffner's

Food Service Manager- Plymouth

Plymouth, MA · On-site

$22 - $25/hr

Title: Food Service Manager Job Overview: Be part of the newest and fastest growing area of Haffner's. If you love change, challenges and helping customers then join our growing team. We are ...

Energy North

Food Service Manager- Plymouth

Plymouth, MA · On-site

$22 - $25/hr

Title: Food Service Manager Job Overview: Be part of the newest and fastest growing area of Haffner's. If you love change, challenges and helping customers then join our growing team. We are ...

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All JobsService JobsService Manager JobsService Manager Jobs in Buzzards Bay, MA

Service Manager information

See Buzzards Bay, MA salary details

$34.9K

$74.1K

$125.4K

How much do service manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service manager in Buzzards Bay, MA is $74,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $85,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Buzzards Bay, MA? The most popular types of Service jobs in Buzzards Bay, MA are:
What job categories do people searching Service Manager jobs in Buzzards Bay, MA look for? The top searched job categories for Service Manager jobs in Buzzards Bay, MA are:
What cities near Buzzards Bay, MA are hiring for Service Manager jobs? Cities near Buzzards Bay, MA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Buzzards Bay, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $74,055 per year, or $35.6 per hour.

Service Manager

24 Auto Group

Plymouth, MA • On-site

$125K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Title:
Service Manager
Job Code:
SERMGR
Department:
Service
Department #:
0213
Reports To:
GM
FLSA Status:
Exempt
Infiniti of Plymouth is now conducting interviews for an experienced Service Manager to lead our service department.
Currently 5 Techs and 1 Advisor - Ability to grow up to 8-9 Techs and 2 Advisors. Great opportunity for a seasoned Manager to take to the next level.
Salary + Bonus
$125,000 to $150,000 yearly wage
Qualifications

  • A minimum of 3 years of consistent, verifiable experience in automotive service department management
  • Nissan/Infiniti experience preferred
  • Familiar with Reynolds and Reynolds DMS
  • Strong focus on providing excellent customer service
  • Clean and Valid Driver's License
What We Offer
  • Medical, Dental, Vision, Life, Disability insurance options
  • 401K Plan
  • Vacation and Sick time
  • Growth Opportunities
  • Paid Training
  • Discounts on products and services
POSITION SUMMARY The Service Manager directs, supports and develops service operations
  • Ensure your department is properly staffed during all hours of operation.
  • Ensure payroll is calculated and submitted on a timely basis as determined by human resources department,
  • Hold weekly department meetings.
  • Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Schedule training as necessary to properly repair and service the vehicles the dealership sells.
  • Strive to increase the production and earnings of every employee.
  • Implement and maintain service menus that are market price competitive, offer better value than your competitors and promote long term customer retention
  • Provide upper management monthly reporting and feedback comparing your departments CSI, RO count, Revenue, Profitability, Market Share and Warranty Cost Per Vin versus the district, region and national.
  • Utilize the quarterly manufacturer marketing programs effectively
  • Set up and maintain a service reminder program via your manufacturer or RT24 designated vendor.
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
  • Review the flat rate flagging practices on a periodic basis.
  • Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up to date and properly maintained.
  • Review technical bulletins from the manufacturer and distribute them to the appropriate technicians.
  • Stay up to date on product changes and new products.
  • Assure proper repair order flow to satisfy manufacturer/dealership/business office requirements.
  • Know, understand and adhere to all of the manufacturer's warranty policies and procedures.
  • Administer proper and prompt warranty claims processing and submission. Maintain proper cost per vin. guidelines as designated on the monthly manufacturer reports.
  • Maintain a high level of shop cleanliness, equipment repairs and general shop appearance.
  • Analyze and eliminate practices that waste supplies, utilities, space and time.
  • Maintain adequate security of the service department, parking areas and personnel.Represent the dealership in cases of emergency involving the service department or as directed by dealership management.
  • Cooperate with all other dealership managers, and when necessary to resolve conflicts, request the involvement of the next higher dealership authority.

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