ZipRecruiter

Log In

1

Service Manager Jobs in Bloomfield, CT (NOW HIRING)

STEEL CRAFT

Customer Service Manager

Hartford, CT · On-site

$90 - $140/hr

The Customer Service Manager oversees the customer service function while managing key client relationships and driving strategic account growth. This leadership role is responsible for guiding the ...

previous page

Showing results 41-60

All JobsService JobsService Manager JobsService Manager Jobs in Bloomfield, CT

Service Manager information

See Bloomfield, CT salary details

$33K

$69.9K

$118.4K

How much do service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service manager in Bloomfield, CT is $69,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are popular job titles related to Service Manager jobs in Bloomfield, CT?

For Service Manager jobs in Bloomfield, CT, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Bloomfield, CT look for?

The top searched job categories for Service Manager jobs in Bloomfield, CT are:

What cities near Bloomfield, CT are hiring for Service Manager jobs?

Cities near Bloomfield, CT with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Bloomfield, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $69,923 per year, or $33.6 per hour.

Customer Service Manager

STEEL CRAFT

Hartford, CT • On-site

$90 - $140/hr

Other

Posted 29 days ago

Key responsibilities

  • Oversee the customer service team, establish service standards, and monitor performance to ensure high-quality client support.

  • Serve as the senior point of contact for key clients, manage account planning, and resolve escalated client issues to maintain satisfaction and retention.

  • Drive revenue growth through cross-selling, upselling, contract negotiations, and developing account strategies for long-term client relationships.

Job description

The Customer Service Manager oversees the customer service function while managing key client relationships and driving strategic account growth. This leadership role is responsible for guiding the customer service team, developing account strategies, and ensuring a high level of client satisfaction, retention, and revenue expansion. The position requires strong leadership, strategic thinking, and proven ability to balance customer support with business development objectives.Essential Duties and ResponsibilitiesLeadership & Team ManagementLead, coach, and develop the customer service team to deliver exceptional client support and meet performance targets.Establish service standards, processes, and training to ensure consistent, high-quality customer interactions.Monitor team performance through KPIs and provide ongoing feedback and professional development.Partner with senior leadership to align customer service operations with company goals.Client Relationship & Account ManagementServe as senior-level point of contact for key strategic clients, maintaining strong, trusted relationships.Oversee account planning, client engagement, and long-term relationship management.Resolve escalated client issues promptly and effectively to ensure retention and satisfaction.Collaborate with internal teams to ensure seamless service delivery and alignment with client needs.Revenue Growth & Business DevelopmentDrive revenue opportunities through cross-selling, upselling, and contract renewals.Lead contract negotiations and pricing discussions with strategic clients to secure favorable, long-term agreements.Provide consultative solutions tailored to client objectives, leveraging deep knowledge of company offerings.Track and report account performance, sales pipeline, and forecasted growth to senior leadership.Strategy & Market InsightDevelop and execute account strategies with clear goals for growth, retention, and performance.Analyze market trends, industry developments, and competitor activity to identify opportunities and risks.Provide input to product, marketing, and service teams to enhance offerings and meet evolving client needs.Deliver presentations, training sessions, and strategic business reviews to key clients and stakeholders.Other DutiesPerform additional responsibilities as assigned by leadership. Tasks may be expanded or modified to support evolving business needs.CompetenciesStrategic ThinkingLeadership & CoachingAnalytical & Problem SolvingNegotiation & InfluenceCommunication & Interpersonal SkillsOrganizational & PlanningAdaptabilityMinimum QualificationsEducation: Bachelor's degree in Business Administration, Marketing or a related field.Experience and/or Training:Minimum of 10+ years experience in customer service, account management, sales or business development, ideally with experience managing strategic or high-value accountsStrong negotiation skills, with a proven track record of managing large accounts and closing dealsExcellent interpersonal, communication and presentation skillsAbility to think strategically and understand complex business needs.Experience in consultative selling and developing tailored solutions for clients.Proficiency in ERP/MRP systems (Epicor preferred), CRM software and Microsoft Office (Excel, Word, PowerPoint).Knowledge of the industry and competitive landscapeStrong ability to identify and pursue business opportunitiesAbility to analyze market trends and translate them into actionable strategiesAbility to work independently and as part of a teamAbility to work under pressure and adapt to changing priorities.Physical and Mental DemandsWhile performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls.The employee frequently is required to talk or hear.The employee is occasionally required to stand and walk.Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.The employee must be able to lift and or carry up to 10 lbs occasionally.Travel: This position may require travel between local offices and to customer sites, on an as needed basis, with manager approval. The travel will primarily involve visiting other local facilities to collaborate with different teams and support projects across our multiple, local locations and the entire organization.The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Working EnvironmentWork is performed in a general office environment with limited noise exposure and usually moderate. Noise may be loud when frequenting the production floor. Additionally, there will be occasional exposure to dust, metal debris, changes in ambient temperature, and requires the use of appropriate Personal Protective Equipment (PPE).The work environment characteristics described here are representative of those an individual will encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. #J-18808-Ljbffr

Apply