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Examples of the types of projects include financial planning, utility cost of service and fee ... variety of management consulting engagements within the utilities industry. The majority of ...

Examples of the types of projects include financial planning, utility cost of service and fee ... variety of management consulting engagements within the utilities industry. The majority of ...

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Service Management Consultant information

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$10

$47

$97

How much do service management consultant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for service management consultant in the United States is $47.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $66.35 per hour, depending on experience, location, and employer.

What is a service management consultant?

Service Management Consultants are professionals who help organizations improve their service delivery processes, often using frameworks like ITIL or ISO standards. They assess current service operations, identify areas for improvement, and implement best practices to enhance efficiency, customer satisfaction, and alignment with business goals. Their work often includes developing service strategies, optimizing workflows, guiding technology adoption, and ensuring continuous improvement. Service Management Consultants work across various industries, especially in IT, healthcare, and finance, to drive better service outcomes.

How does a service management consultant typically collaborate with clients and internal teams during an engagement?

Service Management Consultants play a key role in bridging client needs and internal expertise. They frequently facilitate workshops, conduct interviews, and gather requirements from client stakeholders to understand business objectives. Internally, they work closely with IT, operations, and project management teams to design and implement service management solutions. Effective communication and coordination are essential, as consultants must ensure alignment between client expectations and deliverable outcomes throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a service management consultant, and why are they important?

To thrive as a Service Management Consultant, you need expertise in IT service management frameworks (like ITIL), analytical problem-solving, and a relevant bachelor's degree or higher. Familiarity with tools such as ServiceNow, BMC Remedy, and certifications like ITIL Foundation or ISO/IEC 20000 are highly valued. Strong client communication, stakeholder management, and adaptability help build trust and drive successful change initiatives. These skills ensure effective service delivery, client satisfaction, and the continuous improvement of business processes.

What is the difference between Service Management Consultant vs Business Analyst?

AspectService Management ConsultantBusiness Analyst
Required CredentialsCertifications like ITIL, PMP often preferredCertifications like CBAP, PMI-PBA common
Work EnvironmentConsulting firms, IT departments, client sitesCorporate offices, project teams, client organizations
Employer & Industry UsageIT service providers, consulting firms, large enterprisesFinancial, tech, healthcare, and other industries
Common Search & Comparison IntentUnderstanding roles in service delivery and improvementAnalyzing business needs and processes

While both roles involve analyzing and improving organizational processes, Service Management Consultants focus on optimizing IT service delivery and implementing frameworks like ITIL, whereas Business Analysts concentrate on understanding business needs, documenting requirements, and facilitating solutions across various departments.

What cities are hiring for Service Management Consultant jobs?

Cities with the most Service Management Consultant job openings:

What states have the most Service Management Consultant jobs?

States with the most job openings for Service Management Consultant jobs include:

What are popular job titles related to Service Management Consultant jobs?

For Service Management Consultant jobs, the most frequently searched job titles are:

Infographic showing various Service Management Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $98,480 per year, or $47.3 per hour.

Performance Management Consultant - Business Transformation (BT) Initiatives

Silver Spring, MD • On-site

ProSidian Consulting
Business Schools and Computer and Management Training • 11 - 50 employees

Full-time

Re-posted 13 days ago


Key responsibilities

  • Support requirements for Program Support and Performance Management Initiatives.

  • Assist in the development, implementation, maintenance, and monitoring of a performance management program.

  • Evaluate business processes and operations to assess performance indicators.


Job description

Company Description

ProSidian is looking for "Great People Who Lead" at all levels in the organization.  Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment?  ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value.

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management.  We help clients improve their operations.   

Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers.  Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/prosidian for more information.

Job Description

ProSidian Seeks a Performance Management Consultant - Business Transformation (BT) Initiatives in CONUS - Silver Spring, MD (Plus Work Remotely) to support an engagement for an agency of the US Federal Govt. that regulates clinical investigations of products under its jurisdiction, such as drugs, biological products, and medical devices.

The ProSidian Engagement Team Members work to Business Transformation (BT) Support Services for initiatives aimed to align People, Process and Technology of the agency's financial community to be more closely linked with the strategy and vision for protecting the public health of the nation. Key objectives are to integrate and maintain financial management activities, business processes, and customer service using project management, administration, and change management techniques.

Performance Management Consultant - Business Transformation (BT) Initiatives Candidates shall work to support requirements for Program Support and Performance Management Initiatives.  This position Provides the methodology, performance measures, management tools and quality control measures to assure the effectiveness of transformed business processes.

Key project workstreams align with BPA Statement Of Work Workstreams: 3.11 - Performance Management.  The Performance Management Consultant shall support performance management integration within programs and initiatives. Specifically, The Performance Management Consultant shall assist in the development, implementation, maintenance and/or monitoring of a performance management program. Representative activities may include but are not limited to:

  • Maintain a working knowledge of performance management, as well as the application, development, and implementation of performance management frameworks.
  • Evaluate business processes and operations to assess performance indicators.
  • Develop performance measures for new projects and initiatives.
  • Develop standard operating procedures to determine how and the frequency current performance measures will be reassessed.
  • Develop and/or coordinate the use of business intelligence tools for the tracking and reporting of performance management data.
  • Create employee performance measures and update position descriptions to reflect new staff (through organizational integration or hiring), new staff responsibilities and/or leadership expectations.
  • Ensure performance measures are feasible, measurable within the Fed. Govt. Agency's current structure.
  • Provide a performance measurement plan that identifies and reflects an ongoing goal of increased, relevant performance measures for effective decision making.

#TechnicalCrossCuttingJobs #BusinessTransformation

Qualifications

The Performance Management Consultant - Business Transformation (BT) Initiatives shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/PowerPoint) and related tools and technology required for the position. 

Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

The Performance Management Consultant shall be classified under the Labor Categories and Experience of a Federal Business Systems Specialist II with professional qualifications that include A minimum of 4 years of relevant work experience. Business Systems Specialist II holds a bachelor's degree and will provide a combination of the following:

  • Undertakes studies and analyses to identify areas for productivity improvements.
  • Provides technical and administrative direct support for personnel performing software development tasks including the review of work product for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules.
  • Provides support in the areas of analysis, design, development and implementation of systems and technologies.
  • Develop detailed documentation and specifications to design and procure business tools for specific analytical needs.
  • Assists with the review and analysis of customer requirements or problems and the development of business system tools.
  • Acts as a technology resource in direct support of a larger project by combining basic knowledge of the consulting project combined with technical expertise.
  • Strong Writing and Verbal Communications Skills.

This work will be performed primarily in CONUS - Silver Spring, MD (Plus Work Remotely)

TRAVEL:  Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.

LOCATION:  Work shall be conducted at the CONUS - Silver Spring, MD (Plus Work Remotely)

  • U.S.  Citizenship Required
  • Excellent oral and written communication skills
  • Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
  • All ProSidian staff must be determined eligible for a "Facility Access Authorization" (also referred to as an "Employment Authorization") by the USG's designated Security Office.
Additional Information

CORE COMPETENCIES

  • Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
  • Leadership - the ability to guide and lead colleagues on projects and initiatives
  • Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
  • Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
  • Motivation - persistent in pursuit of quality and optimal client and company solutions
  • Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
  • Judgment - exercises prudence and insight in the decision-making process while mindful of other stakeholders and long-term ramifications
  • Organization - the ability to manage projects and actions, and prioritize tasks

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About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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