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Service Management Consultant Jobs (NOW HIRING)

Management Consultant

Baton Rouge, LA · On-site

$48K - $55.20K/yr

... a management consultant. This individual will lead and support a variety of complex, high ... Uphold the firm's reputation by delivering exceptional client service, maintaining attention to ...

Management Consultant

Baton Rouge, LA · On-site

$48K - $55.20K/yr

... a management consultant. This individual will lead and support a variety of complex, high ... Uphold the firm's reputation by delivering exceptional client service, maintaining attention to ...

CRM Consultant

Akron, OH · On-site

$90K - $110K/yr

The CRM Consultant is responsible for managing and delivering CRM-focused client engagements from ... Strong experience with Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud ...

CRM Consultant

Akron, OH · On-site

$90K - $110K/yr

The CRM Consultant is responsible for managing and delivering CRM-focused client engagements from ... Strong experience with Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud ...

With expertise across a broad range of sectors and services, our 3,000 consultants serve clients ... Strategy & Management Consulting Sia's Strategy & Management Consulting global footprint and ...

With expertise across a broad range of sectors and services, our 3,000 consultants serve clients ... Strategy & Management Consulting Sia's Strategy & Management Consulting global footprint and ...

With expertise across a broad range of sectors and services, our 3,000 consultants serve clients ... Strategy & Management Consulting Sia's Strategy & Management Consulting global footprint and ...

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Service Management Consultant information

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How much do service management consultant jobs pay per hour?

As of May 31, 2026, the average hourly pay for service management consultant in the United States is $47.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Consultant, and why are they important?

To thrive as a Service Management Consultant, you need expertise in IT service management frameworks (like ITIL), analytical problem-solving, and a relevant bachelor's degree or higher. Familiarity with tools such as ServiceNow, BMC Remedy, and certifications like ITIL Foundation or ISO/IEC 20000 are highly valued. Strong client communication, stakeholder management, and adaptability help build trust and drive successful change initiatives. These skills ensure effective service delivery, client satisfaction, and the continuous improvement of business processes.

How does a Service Management Consultant typically collaborate with clients and internal teams during an engagement?

Service Management Consultants play a key role in bridging client needs and internal expertise. They frequently facilitate workshops, conduct interviews, and gather requirements from client stakeholders to understand business objectives. Internally, they work closely with IT, operations, and project management teams to design and implement service management solutions. Effective communication and coordination are essential, as consultants must ensure alignment between client expectations and deliverable outcomes throughout the project lifecycle.

What are Service Management Consultants?

Service Management Consultants are professionals who help organizations improve their service delivery processes, often using frameworks like ITIL or ISO standards. They assess current service operations, identify areas for improvement, and implement best practices to enhance efficiency, customer satisfaction, and alignment with business goals. Their work often includes developing service strategies, optimizing workflows, guiding technology adoption, and ensuring continuous improvement. Service Management Consultants work across various industries, especially in IT, healthcare, and finance, to drive better service outcomes.

What is the difference between Service Management Consultant vs Business Analyst?

AspectService Management ConsultantBusiness Analyst
Required CredentialsCertifications like ITIL, PMP often preferredCertifications like CBAP, PMI-PBA common
Work EnvironmentConsulting firms, IT departments, client sitesCorporate offices, project teams, client organizations
Employer & Industry UsageIT service providers, consulting firms, large enterprisesFinancial, tech, healthcare, and other industries
Common Search & Comparison IntentUnderstanding roles in service delivery and improvementAnalyzing business needs and processes

While both roles involve analyzing and improving organizational processes, Service Management Consultants focus on optimizing IT service delivery and implementing frameworks like ITIL, whereas Business Analysts concentrate on understanding business needs, documenting requirements, and facilitating solutions across various departments.

More about Service Management Consultant jobs
What cities are hiring for Service Management Consultant jobs? Cities with the most Service Management Consultant job openings:
What states have the most Service Management Consultant jobs? States with the most job openings for Service Management Consultant jobs include:
Energy Management Consultant (Philadelphia)

Energy Management Consultant (Philadelphia)

Energy Infrastructure Partners LLC

Philadelphia, PA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Job description

ABOUT EIP  

Energy Infrastructure Partners LLC (EIP) is a minority-owned business specializing in energy efficiency, electrification, decarbonization, and demand-side management programs. With offices in New York, Illinois, California, Oregon, Pennsylvania, and Washington, EIP combines national reach with local market understanding. Our work advances sustainable energy solutions, supports economic development, and prioritizes benefits for disadvantaged communities. As a leader in clean energy program implementation and consulting, EIP is proud to help clients achieve meaningful environmental and economic outcomes through innovative, high-impact projects. 

Position Description 

EIP is seeking a highly motivated Energy Management Consultant / Program Manager to support our client, in partnership with CLEAResult on a Strategic Energy Management (SEM) program. 

In this role, you will work directly with commercial and industrial customers to help them adopt energy management practices that reduce energy consumption, improve operational performance, and build long-term internal capability. You will serve as a trusted advisor to facility teams, helping them identify, prioritize, and implement energy-saving opportunities while supporting a structured, data-driven approach to energy management. 

At the same time, this role is responsible for managing day-to-day program services for an assigned portfolio of participants, ensuring SEM activities are delivered on schedule, program requirements are met, customer engagement remains strong, and reporting and documentation are completed accurately and on time. This includes coordinating internally with engineers, account managers, program leadership, and administrative staff, as well as externally with CLEAResult and stakeholders, to support consistent, high-quality program delivery. 

This role also includes day-to-day management of the client relationship, including communication with CLEAResult as the prime contractor and a utility sponsor regarding program delivery, participant progress, performance issues, scheduling, reporting, and opportunities for improvement. In addition, the Energy Management Consultant / Program Manager will support internal EIP administrative responsibilities such as internal performance reporting, invoicing support, meeting preparation, and coordination with leadership and finance. 

The Energy Management Consultant / Program Manager plays a critical role in bridging technical consulting, customer support, client management, and operational execution, helping ensure both a strong customer experience and successful program performance. 

Objectives of this Role 

  • Client Consulting and Support: Guide facility managers and site teams in implementing energy management practices and achieving energy savings goals through SEM participation. 
  • Program Service Management: Manage day-to-day delivery of SEM program services across an assigned portfolio of customers, ensuring alignment with program requirements, milestones, and performance expectations. 
  • Client Relationship Management: Support and help manage day-to-day relationships with CLEAResult and PECO, maintaining strong communication, responsiveness, and alignment on delivery priorities and program needs. 
  • Energy Performance Improvement: Help customers identify and implement operational, maintenance, and behavioral improvements that drive measurable energy savings. 
  • Customer Engagement: Build and maintain strong relationships with customer teams, supporting continued participation, momentum, and long-term energy management success. 
  • Program Coordination: Coordinate with CLEAResult, and internal EIP teams to support effective delivery, issue resolution, reporting, quality assurance, and continuous improvement. 
  • Education and Facilitation: Lead workshops, trainings, and peer-learning activities that increase customer understanding of energy management practices and efficiency opportunities. 
  • Performance and Administrative Support: Track participant progress, energy performance, program activities, internal metrics, and administrative requirements to support reporting, invoicing, and achievement of savings and delivery goals. 

Daily and Monthly Responsibilities 

  • Provide Energy Management Consulting: Work directly with commercial and industrial customers to guide them through SEM milestones, energy management activities, and implementation of identified opportunities. 
  • Manage Program Services: Oversee day-to-day service delivery for assigned participants, ensuring activities are completed on time, customer needs are addressed, and program requirements are met. 
  • Manage Client Communications: Serve as a key point of contact for day-to-day coordination with CLEAResult and PECO regarding participant status, delivery schedules, performance issues, reporting needs, and program priorities. 
  • Analyze Energy Performance: Review interval data, utility usage, and site-specific information to identify trends, operational issues, and energy-saving opportunities. 
  • Develop Action Plans: Support development and implementation of customer-specific energy action plans focused on low- and no-cost operational, maintenance, and behavioral improvements. 
  • Facilitate Workshops and Trainings: Lead or support cohort-based workshops, trainings, peer exchanges, and presentations as part of SEM program delivery. 
  • Coordinate Across Teams: Work closely with CLEAResult program staff, EIP engineers, account managers, program leadership, and administrative staff to align customer support, technical assistance, program delivery, and internal operations. 
  • Track Milestones and Deliverables: Monitor participant progress against SEM milestones, action plans, reporting deadlines, and savings objectives; escalate issues as needed to keep delivery on track. 
  • Support Internal Administrative Duties: Maintain accurate records of participant activity, customer communications, energy data, deliverables, and program documentation; support internal performance reporting, invoicing inputs, internal meetings, and related administrative requirements. 
  • Prepare Reports and Updates: Develop regular updates and reports on participant progress, consulting activities, program services delivered, energy savings, implementation status, and internal performance metrics for internal and external stakeholders. 
  • Identify Additional Opportunities: Recognize when customers may benefit from other available program offerings, such as audits, custom projects, incentives, or broader energy efficiency support. 
  • Support Quality Assurance and Continuous Improvement: Help ensure services are delivered consistently and in accordance with program requirements; gather feedback and recommend improvements to processes, tools, delivery methods, and customer experience. 

Required Qualifications   

  • Education: Bachelor's degree in engineering, energy management, sustainability, environmental studies, business, or a related field; or equivalent relevant experience. 
  • Experience: At least 4 years of experience in energy engineering, energy efficiency, strategic energy management, program management, or a related field. 
  • Technical Knowledge: Strong understanding of commercial and industrial energy systems, energy efficiency measures, and energy management practices. 
  • Program Delivery Experience: Experience managing projects, participants, or service delivery in a client-facing environment, with strong attention to deadlines, follow-through, and documentation. 
  • Client Management Skills: Ability to communicate professionally and effectively with clients, partners, and stakeholders, while managing expectations and supporting strong working relationships. 
  • Analytical Skills: Experience analyzing energy data and identifying energy-saving opportunities. 
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences. 
  • Consulting and Facilitation Skills: Proven ability to advise, coach, train, and engage diverse stakeholders in a professional setting. 
  • Organization and Time Management: Strong organizational skills with the ability to manage multiple participants, deliverables, priorities, and administrative tasks effectively. 
  • Technology Skills: Proficiency with Microsoft Office and experience using CRM systems, spreadsheets, data tracking tools, and reporting platforms. 

Preferred Qualifications 

  • Utility Program Experience: Experience working on utility-sponsored energy efficiency or SEM programs. 
  • Commercial and Industrial Customer Experience: Experience supporting large commercial, industrial, institutional, healthcare, education, or other non-residential customers. 
  • Certifications: Professional certifications such as PE, CEM, CMVP, or PMP. 
  • Modeling and Analytics: Experience with energy modeling, regression analysis, interval data analytics, or performance tracking. 
  • M&V Knowledge: Familiarity with measurement and verification methodologies and savings documentation approaches. 
  • Regional Experience: Familiarity with Pennsylvania energy programs, Act 129, or the Mid-Atlantic market. 
  • Program Administration Experience: Experience supporting reporting, QA/QC, invoicing support, participant tracking, internal performance management, or other program management and administrative functions. 

WE OFFER 

  • Competitive base salary ($90,000-$120,000) commensurate with experience and qualifications. 
  • Performance-based bonus tied to individual and company performance. 
  • 401(k) retirement savings plan with employer match. 
  • Comprehensive health, dental, vision, life, and disability insurance. 
  • Paid vacation, sick time, and holidays. 
  • Professional development and training opportunities. 
  • A dynamic, inclusive work environment that encourages collaboration, innovation, and growth. 

Join us! 

At EIP, your work will directly support the growth of a mission-driven firm advancing equitable clean energy solutions across the country. 

Energy Infrastructure Partners is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Note: This is a hybrid position, with in-office and remote flexibility. Employees are required to be in the office at least three days per week: Tuesday, Wednesday, and Thursday. 

EIP does not offer visa sponsorship for this position.Â