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Service Management Consultant Jobs (NOW HIRING)

Sia

Change Management Consultant

Bellevue, WA · On-site

With expertise across a broad range of sectors and services, our 3,000 consultants serve clients ... Strategy & Management Consulting Sia's Strategy & Management Consulting global footprint and ...

The Craddock Group

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Experienced Management Consultant

Arlington, VA · On-site

$100K - $132K/yr

Real Estate Services: Due diligence and financial analysis; transaction management; public-private partnership studies; and, transaction execution. * Strategy/Management Consulting: Strategic program ...

Arcadis

Financial Management Consultant

Columbus, OH · On-site

Examples of the types of projects include financial planning, utility cost of service and fee ... variety of management consulting engagements within the utilities industry. The majority of ...

CompQsoft Digital

Change Management Consultant

Change Management Consultant Remote Work Requirements About CompQsoft Digital Founded in 1997 ... Customer Service * Marketing Automation * Customer Insights Journeys * Contact Center Operations

Project Consulting Group (PCG)

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Management Consultant (Always Hiring!!!)

Minneapolis, MN · Remote

$75K - $300K/yr

Financial services * Government * Human Resources * Information Technology * Medical Device ... Company Description Project Consulting Group (PCG) is a leading, Minneapolis-based management ...

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Service Management Consultant information

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How much do service management consultant jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for service management consultant in the United States is $47.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $66.35 per hour, depending on experience, location, and employer.

What are Service Management Consultants?

Service Management Consultants are professionals who help organizations improve their service delivery processes, often using frameworks like ITIL or ISO standards. They assess current service operations, identify areas for improvement, and implement best practices to enhance efficiency, customer satisfaction, and alignment with business goals. Their work often includes developing service strategies, optimizing workflows, guiding technology adoption, and ensuring continuous improvement. Service Management Consultants work across various industries, especially in IT, healthcare, and finance, to drive better service outcomes.

What are the key skills and qualifications needed to thrive as a Service Management Consultant, and why are they important?

To thrive as a Service Management Consultant, you need expertise in IT service management frameworks (like ITIL), analytical problem-solving, and a relevant bachelor's degree or higher. Familiarity with tools such as ServiceNow, BMC Remedy, and certifications like ITIL Foundation or ISO/IEC 20000 are highly valued. Strong client communication, stakeholder management, and adaptability help build trust and drive successful change initiatives. These skills ensure effective service delivery, client satisfaction, and the continuous improvement of business processes.

What is the difference between Service Management Consultant vs Business Analyst?

AspectService Management ConsultantBusiness Analyst
Required CredentialsCertifications like ITIL, PMP often preferredCertifications like CBAP, PMI-PBA common
Work EnvironmentConsulting firms, IT departments, client sitesCorporate offices, project teams, client organizations
Employer & Industry UsageIT service providers, consulting firms, large enterprisesFinancial, tech, healthcare, and other industries
Common Search & Comparison IntentUnderstanding roles in service delivery and improvementAnalyzing business needs and processes

While both roles involve analyzing and improving organizational processes, Service Management Consultants focus on optimizing IT service delivery and implementing frameworks like ITIL, whereas Business Analysts concentrate on understanding business needs, documenting requirements, and facilitating solutions across various departments.

How does a Service Management Consultant typically collaborate with clients and internal teams during an engagement?

Service Management Consultants play a key role in bridging client needs and internal expertise. They frequently facilitate workshops, conduct interviews, and gather requirements from client stakeholders to understand business objectives. Internally, they work closely with IT, operations, and project management teams to design and implement service management solutions. Effective communication and coordination are essential, as consultants must ensure alignment between client expectations and deliverable outcomes throughout the project lifecycle.
More about Service Management Consultant jobs
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What states have the most Service Management Consultant jobs? States with the most job openings for Service Management Consultant jobs include:
What job categories do people searching Service Management Consultant jobs look for? The top searched job categories for Service Management Consultant jobs are:
Service Management Consultant jobs near you
Infographic showing various Service Management Consultant job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $98,480 per year, or $47.3 per hour.
Change Management Consultant

Change Management Consultant

M Powered Strategies

Falls Church, VA • On-site

Other

Posted 10 days ago

Job description

Based in Falls Church, VA, MPS is a Small Business, dedicated to empowering our clients through innovative change management services, with a focus on organizational effectiveness. Founded by a former Peace Corps volunteer, our consultants have served executives in the federal sector for over a decade, working on several high-profile initiatives. We pride ourselves on being experienced consultants, trusted advisers, and reliable partners. As a designated Employer of National Service, our core value is a commitment to public service.


*This posting is intended to help us build a pipeline of qualified candidates for future openings in Project/Program Delivery Analyst. While this is not an active opening, we welcome interest from professionals whose experience aligns with this role. If a matching opportunity becomes available, qualified applicants may be contacted.


Change Management Consultant

M Powered Strategies is seeking a Change Management Consultant to help clients prepare for, adopt, and sustain change across complex transformation and implementation initiatives. This role supports organizational readiness, stakeholder engagement, sponsor alignment, and adoption planning so that new ways of working can take hold effectively.


The ideal candidate understands that transformation succeeds not only through good plans, but through engaged stakeholders, aligned leadership, and practical support for implementation. This person should be able to assess impacts, identify barriers, develop change strategies, and support clients in moving from decision to action.


  • Conduct stakeholder assessments, change impact analyses, and readiness reviews.
  • Develop change management plans, readiness strategies, communications plans, and adoption tools.
  • Support sponsor engagement and leadership alignment.
  • Facilitate stakeholder workshops, feedback sessions, and readiness discussions.
  • Identify change risks, resistance points, and mitigation actions.
  • Develop talking points, implementation guidance, and stakeholder-facing materials.
  • Support execution of change, communications, and adoption activities across workstreams.


Required Qualifications

  • Eligible to work in the US
  • Bachelor's degree.
  • 4-10+ years of relevant experience in organizational change management, readiness, adoption, stakeholder engagement, or transformation support.
  • Experience supporting organizational transitions or implementation efforts.
  • Strong facilitation, communication, and relationship-management skills.
  • Ability to develop practical plans and materials that help organizations navigate change.


Preferred Qualifications

    • Prosci or similar change management training or certification.
    • Federal consulting experience.
    • Experience with healthcare transformation, EHR modernization, or large-scale implementation.
    • Experience supporting executive sponsors, communications, or stakeholder coalitions.


    MPS does not discriminate on the basis of race, color, religion (creed), gender, gender identity or expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its business activities including recruiting and selection. We are committed to providing a diverse, inclusive and welcoming environment for employees, volunteers, subcontractors, vendors, and clients.

    Apply