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Service Management Automation X Jobs (NOW HIRING)

CEDENT

SMAX Administrator

$40 - $60/hr

The SMAX Administrator will be responsible for configuring, maintaining, and optimizing the Service Management Automation X (SMAX) platform to support the organization's IT service management (ITSM ...

Corning

Global Service Desk Manager

Corning, NY

$106.46K - $146.38K/yr

You'll lead regional teams, improve global consistency, and help expand the use of self-service, knowledge management, automation, and AI to deliver faster, smarter, and more scalable support. Key ...

Corning

Global Service Desk Manager

Painted Post, NY · On-site

$106.46K - $146.38K/yr

You'll lead regional teams, improve global consistency, and help expand the use of self-service, knowledge management, automation, and AI to deliver faster, smarter, and more scalable support. Key ...

Corning

Global Service Desk Manager

Charlotte, NC

$106.46K - $146.38K/yr

You'll lead regional teams, improve global consistency, and help expand the use of self-service, knowledge management, automation, and AI to deliver faster, smarter, and more scalable support. Key ...

Corning

Global Service Desk Manager

Corning, NY

$106.46K - $146.38K/yr

You'll lead regional teams, improve global consistency, and help expand the use of self-service, knowledge management, automation, and AI to deliver faster, smarter, and more scalable support. Key ...

Corning

Global Service Desk Manager

Corning, NY · On-site

$106.46K - $146.38K/yr

You'll lead regional teams, improve global consistency, and help expand the use of self-service, knowledge management, automation, and AI to deliver faster, smarter, and more scalable support. Key ...

Spruce Infotech

Pas-X System Owner

Kalamazoo, MI · On-site

... e.g., SAP, LIMS, automation). - Experience with SAP PP/PI and QM highly desirable - Strong ... ITIL or equivalent service management certification. Project management experience or certification.

Z-EV Disty Corp

Be Seen First

Automation Sales Manager

Houston, TX · Remote

$90K - $110K/yr

The ideal candidate combines sales operations expertise, CRM/automation proficiency, and a strong ... Support operations and customer service through improved system visibility * Act as a liaison ...

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Service Management Automation X information

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$31K

$116.6K

$169.5K

How much do service management automation x jobs pay per year?

As of May 29, 2026, the average yearly pay for service management automation x in the United States is $116,607.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,500.00 and $139,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Automation X (SMAX) specialist, and why are they important?

To thrive as a Service Management Automation X (SMAX) specialist, you need a solid background in IT service management principles, experience with ITIL frameworks, and knowledge of enterprise service automation. Familiarity with SMAX software, related Micro Focus tools, and integration with systems like ServiceNow, REST APIs, or cloud platforms is typically required, along with relevant certifications such as ITIL or Micro Focus SMAX certifications. Strong analytical thinking, problem-solving abilities, and effective communication skills help professionals collaborate with cross-functional teams and address complex service delivery challenges. These skills ensure efficient service automation, process optimization, and high-quality IT service delivery in dynamic enterprise environments.

What are some common challenges faced when implementing Service Management Automation X (SMAX) solutions, and how can team members overcome them?

One common challenge with SMAX implementations is ensuring seamless integration with existing IT infrastructure and legacy systems. Team members often need to coordinate closely with stakeholders from IT, security, and business units to align requirements and minimize disruptions. Additionally, effective change management and user training are crucial, as adapting to new automated workflows can be a significant shift for end users. Collaborative problem-solving and ongoing communication within cross-functional teams help address these challenges and ensure a successful rollout.

What is Service Management Automation X (SMAX)?

Service Management Automation X (SMAX) is an enterprise-level IT Service Management (ITSM) solution developed by OpenText (formerly Micro Focus). It provides organizations with tools to automate and manage IT services, including incident, problem, change, and request management. SMAX leverages machine learning and analytics to enhance service delivery, improve user experience, and increase operational efficiency. It is designed to be flexible and scalable, supporting both cloud and on-premises deployments. SMAX is commonly used by IT departments to streamline their workflows and ensure compliance with best practices such as ITIL.

What is the difference between Service Management Automation X vs Service Desk Analyst?

AspectService Management Automation XService Desk Analyst
CertificationsITIL, Automation tools certificationsITIL, CompTIA A+
Work EnvironmentIT departments, automation teamsHelp desks, support centers
Primary FocusAutomating IT processes and workflowsHandling user issues and incident resolution

Service Management Automation X focuses on automating IT processes to improve efficiency, while Service Desk Analysts primarily handle user support and incident management. Both roles require ITIL knowledge, but their daily tasks and objectives differ significantly.

Infographic showing various Service Management Automation X job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Temporary. Highlights an 42% Physical, and 58% Remote job distribution, with an average salary of $116,607 per year, or $56.1 per hour.
SMAX Administrator

SMAX Administrator

CEDENT

Remote

$40 - $60/hr

Contractor

Medical, Dental, Vision

Posted 3 days ago

Job description

The SMAX Administrator will be responsible for configuring, maintaining, and optimizing the Service Management Automation X (SMAX) platform to support the organization's IT service management (ITSM) needs. This role includes customization, troubleshooting, performance monitoring, and integration with other IT tools.

Primary Responsibilities:

  • Configure and maintain SMAX modules (incident, problem, change, asset, and request management).
  • Develop and customize workflows, automation, and service offerings in the SMAX catalog.
  • Monitor system performance, perform updates and patches, and ensure data integrity.
  • Provide technical support for SMAX-related issues and escalate as needed.
  • Integrate SMAX with enterprise tools (monitoring tools, CMDBs, email systems).
  • Create custom reports and dashboards to track KPIs and SLA performance.
  • Train and support users for platform effectiveness.
  • Document configurations, processes, and troubleshooting guides.
Required Skills:
  • Service Management Automation X (SMAX) – Advanced, hands-on experience in configuration, administration, and maintenance.
  • IT Service Management (ITSM) – Strong understanding and experience with IT service processes (e.g., incident and change management).
  • Agile ALM Tools – Experience with tools used in agile environments for application lifecycle management.
Qualifications:
  • Experience: Minimum of 5+ years of hands-on SMAX administration or ITSM experience preferred.
  • Education: Hands-on experience with SMAX is prioritized over formal education.
  • Certifications: ITIL certification is a plus.
Compensation 
Hourly Rate Range - $40-$60/ hr 
Benefits Offered:
[Health, Dental, Vision Insurance]
Deadline: Applications accepted until 10/30/2025 at 11:59 PM CST
We are an Equal Pay Employer. All employment decisions, including compensation, benefits, hiring, training, and promotions, are made based on merit, qualifications, and business needs. We do not discriminate on the basis of gender, race, ethnicity, age, disability, sexual orientation, or any other protected characteristic. We are committed to ensuring equal pay for equal work and regularly review our compensation practices to promote fairness, equity, and transparency across our organization.
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About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

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