ZipRecruiter

Log In

1

Service Management Automation X Jobs (NOW HIRING)

Uline

Customer Service Management Trainee

Ontario, CA

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and ... EEO/AA Employer/Vet/Disabled #LI-JW2 #LI-CA001 (#IN-CAMANC) #ZR-X Our employees make the difference ...

S&P Global

Service Management Team Engineer

Raleigh, NC · On-site

Design and implement automation solutions to reduce manual operational work, improve MTTR, and ... ITIL or similar service management framework certification with demonstrated experience in incident ...

Spgi

Service Management Team Engineer

Raleigh, NC · On-site

Design and implement automation solutions to reduce manual operational work, improve MTTR, and ... ITIL or similar service management framework certification with demonstrated experience in incident ...

Uline

Customer Service Management Trainee

Hudson, WI

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and ... EEO/AA Employer/Vet/Disabled #LI-BD1 #LI-MN001 (#IN-MNMANC) #ZR-X Our employees make the difference ...

AKT LLC

DevOps Automation Engineers

Plano, TX

... Service. Lead the onboard efforts and matrix teams of automation engineers. May assume duties and roles related to Software Configuration Management and/or Development. Works with version control ...

Gifthealth

FreshService Administrator

Columbus, OH · On-site

$106.35K - $132.94K/yr

This role ensures the platform effectively supports incident management, service requests, asset management, automation workflows, reporting, and IT service operations across the organization. This ...

giftHEALTH Inc

FreshService Administrator

Columbus, OH · On-site

$106.35K - $132.94K/yr

This role ensures the platform effectively supports incident management, service requests, asset management, automation workflows, reporting, and IT service operations across the organization. This ...

Gifthealth Inc

FreshService Administrator

Columbus, OH · On-site

$106.35K - $132.94K/yr

This role ensures the platform effectively supports incident management, service requests, asset management, automation workflows, reporting, and IT service operations across the organization. This ...

AKT LLC

DevOps Automation Engineers

Plano, TX · On-site

... Service. • Lead the onboard efforts and matrix teams of automation engineers. • May assume duties and roles related to Software Configuration Management and/or Development. Works with version ...

next page

Showing results 1-20

People also search for

All JobsService Management Automation X Jobs

Service Management Automation X information

See salary details

$31K

$116.6K

$169.5K

How much do service management automation x jobs pay per year?

As of May 29, 2026, the average yearly pay for service management automation x in the United States is $116,607.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,500.00 and $139,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Automation X (SMAX) specialist, and why are they important?

To thrive as a Service Management Automation X (SMAX) specialist, you need a solid background in IT service management principles, experience with ITIL frameworks, and knowledge of enterprise service automation. Familiarity with SMAX software, related Micro Focus tools, and integration with systems like ServiceNow, REST APIs, or cloud platforms is typically required, along with relevant certifications such as ITIL or Micro Focus SMAX certifications. Strong analytical thinking, problem-solving abilities, and effective communication skills help professionals collaborate with cross-functional teams and address complex service delivery challenges. These skills ensure efficient service automation, process optimization, and high-quality IT service delivery in dynamic enterprise environments.

What are some common challenges faced when implementing Service Management Automation X (SMAX) solutions, and how can team members overcome them?

One common challenge with SMAX implementations is ensuring seamless integration with existing IT infrastructure and legacy systems. Team members often need to coordinate closely with stakeholders from IT, security, and business units to align requirements and minimize disruptions. Additionally, effective change management and user training are crucial, as adapting to new automated workflows can be a significant shift for end users. Collaborative problem-solving and ongoing communication within cross-functional teams help address these challenges and ensure a successful rollout.

What is Service Management Automation X (SMAX)?

Service Management Automation X (SMAX) is an enterprise-level IT Service Management (ITSM) solution developed by OpenText (formerly Micro Focus). It provides organizations with tools to automate and manage IT services, including incident, problem, change, and request management. SMAX leverages machine learning and analytics to enhance service delivery, improve user experience, and increase operational efficiency. It is designed to be flexible and scalable, supporting both cloud and on-premises deployments. SMAX is commonly used by IT departments to streamline their workflows and ensure compliance with best practices such as ITIL.

What is the difference between Service Management Automation X vs Service Desk Analyst?

AspectService Management Automation XService Desk Analyst
CertificationsITIL, Automation tools certificationsITIL, CompTIA A+
Work EnvironmentIT departments, automation teamsHelp desks, support centers
Primary FocusAutomating IT processes and workflowsHandling user issues and incident resolution

Service Management Automation X focuses on automating IT processes to improve efficiency, while Service Desk Analysts primarily handle user support and incident management. Both roles require ITIL knowledge, but their daily tasks and objectives differ significantly.

Infographic showing various Service Management Automation X job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Temporary. Highlights an 42% Physical, and 58% Remote job distribution, with an average salary of $116,607 per year, or $56.1 per hour.
Associate, Service Management

Associate, Service Management

The Options Clearing Corporation

Chicago, IL • On-site

$16.25 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.
What You'll Do:
The Senior Associate - Service Management (Discovery Administrator) is integral to maintaining and enhancing the ServiceNow Discovery Configuration, or integration with other federated discovery sources, for a mature infrastructure landscape that includes on-premise, virtual, cloud, and containerized assets. This role will be responsible for participating in the development and deployment of ServiceNow Service Mapping via tag-based mapping and identifying alternatives solutions where necessary to ensure a comprehensive diagram of OCCs infrastructure. In addition, this role will work with OCCs ServiceNow Platform team to architect, design, develop and deploy solutions utilizing the platforms we maintain to support the needs of the IT Service Management team. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical decision making to achieve these objectives. This individual will be a team player and work well with business, technical and non-technical professionals in an agile environment.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
  • Responsible for the administration and development of ServiceNow Discovery and integration with federated discovery sources
  • Contribute to design, technical direction, and architecture to build fit for purpose solutions
  • Actively participates in creation and review of both business and technical user stories, providing constructive feedback and input on both work effort estimation as well as architecture/design improvements
  • Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD etc.
  • Follows agreed upon SDLC procedures to ensure that all information system products and services meet both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented
  • Performs application and project risk analysis and recommends quality improvements
  • Write automation scripts using common automation tools
  • Interface with 3rd party applications using API's.
  • Participates in or leads projects of low to moderate complexity.

Supervisory Responsibilities:
  • N/A

Qualifications:
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
  • 2-3 years' experience in implementing ServiceNow or similar platforms for ITSM and related modules
  • Comprehensive understanding and background in ServiceNow Discovery, including designing and implementing MID-Servers, Cloud Discovery, and how it should populate the CMDB
  • 2-3 years hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery, Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.
  • 1-3 years hands-on experience managing service mapping
  • Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies, and related documentation
  • Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)
  • Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
  • System administration experience using SHELL/BASH and / or PowerShell
  • Familiarity with XML and JSON/script language concepts
  • Strong analytical and problem-solving ability
  • Resourceful, takes the initiative to accomplish goals and objectives
  • Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences

Technical Skills:
  • Strong understanding of:
    • Various IT systems
    • Cloud technologies
    • ServiceNow Administration
    • ServiceNow Discovery
    • ServiceNow Service Mapping
    • Solid understanding of systems administration
    • Solid understanding of network technologies

Education and/or Experience:
  • Bachelor's degree in a related area
  • 1-3 years of related experience
    • Minimum 2 years' experience working in an IT related field
    • Minimum 2 year's experience working with ServiceNow

Certificates or Licenses:
  • None

About Us
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.
Benefits
A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:
  • A hybrid work environment, up to 2 days per week of remote work
  • Tuition Reimbursement to support your continued education
  • Student Loan Repayment Assistance
  • Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
  • Generous PTO and Parental leave
  • 401k Employer Match
  • Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.
Compensation
  • The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
  • In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
  • We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
  • All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range
$63,400.00 - $93,600.00
Incentive Range
6% to 10%
This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.
Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.
Step 2
You will receive an email notification to confirm that we've received your application.
Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
For more information about OCC, please click here.
OCC is an Equal Opportunity Employer

Apply