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Service Management Automation X Jobs (NOW HIRING)

AbbVie

Manager, Automation and Controls

Worcester, MA · On-site

$109.50K/yr

... services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us ... Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. The Manager of Automation ...

AbbVie

Manager, Automation and Controls

Worcester, MA

... services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us ... Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. The Manager of Automation ...

AbbVie

Manager, Automation and Controls

Worcester, MA

... services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us ... Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. The Manager of Automation ...

AbbVie

Section Manager, Automation

North Chicago, IL · On-site

Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. * Set, direct, and control all ... Change Management expert * Experience with large scale manufacturing expansions and builds ...

System Soft Technologies

Azure Service Lead

$90/hr

Position: Azure Service lead Client: Accenture/Markel Insurance Location: Richmond, VA (work is ... Familiarity with Azure RBAC, policies, and identity management. * Automation: Experience with ...

AbbVie

Section Manager, Automation

North Chicago, IL · On-site

$109.50K/yr

Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. * Set, direct, and control all ... Change Management expert * Experience with large scale manufacturing expansions and builds ...

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Service Management Automation X information

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$31K

$116.6K

$169.5K

How much do service management automation x jobs pay per year?

As of May 30, 2026, the average yearly pay for service management automation x in the United States is $116,607.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,500.00 and $139,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Automation X (SMAX) specialist, and why are they important?

To thrive as a Service Management Automation X (SMAX) specialist, you need a solid background in IT service management principles, experience with ITIL frameworks, and knowledge of enterprise service automation. Familiarity with SMAX software, related Micro Focus tools, and integration with systems like ServiceNow, REST APIs, or cloud platforms is typically required, along with relevant certifications such as ITIL or Micro Focus SMAX certifications. Strong analytical thinking, problem-solving abilities, and effective communication skills help professionals collaborate with cross-functional teams and address complex service delivery challenges. These skills ensure efficient service automation, process optimization, and high-quality IT service delivery in dynamic enterprise environments.

What are some common challenges faced when implementing Service Management Automation X (SMAX) solutions, and how can team members overcome them?

One common challenge with SMAX implementations is ensuring seamless integration with existing IT infrastructure and legacy systems. Team members often need to coordinate closely with stakeholders from IT, security, and business units to align requirements and minimize disruptions. Additionally, effective change management and user training are crucial, as adapting to new automated workflows can be a significant shift for end users. Collaborative problem-solving and ongoing communication within cross-functional teams help address these challenges and ensure a successful rollout.

What is Service Management Automation X (SMAX)?

Service Management Automation X (SMAX) is an enterprise-level IT Service Management (ITSM) solution developed by OpenText (formerly Micro Focus). It provides organizations with tools to automate and manage IT services, including incident, problem, change, and request management. SMAX leverages machine learning and analytics to enhance service delivery, improve user experience, and increase operational efficiency. It is designed to be flexible and scalable, supporting both cloud and on-premises deployments. SMAX is commonly used by IT departments to streamline their workflows and ensure compliance with best practices such as ITIL.

What is the difference between Service Management Automation X vs Service Desk Analyst?

AspectService Management Automation XService Desk Analyst
CertificationsITIL, Automation tools certificationsITIL, CompTIA A+
Work EnvironmentIT departments, automation teamsHelp desks, support centers
Primary FocusAutomating IT processes and workflowsHandling user issues and incident resolution

Service Management Automation X focuses on automating IT processes to improve efficiency, while Service Desk Analysts primarily handle user support and incident management. Both roles require ITIL knowledge, but their daily tasks and objectives differ significantly.

Infographic showing various Service Management Automation X job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Temporary. Highlights an 42% Physical, and 58% Remote job distribution, with an average salary of $116,607 per year, or $56.1 per hour.
Senior Global Commodity Manager, Automation Strategy & Purchasing

Senior Global Commodity Manager, Automation Strategy & Purchasing

General Motors

Warren, MI • On-site

Full-time

Posted 5 days ago

General Motors rating

8.1

Company rating: 8.1 out of 10

Based on 301 frontline employees who took The Breakroom Quiz

5th of 44 rated automakers

Job description

Job Description
The Role:
This role leads the strategy, sourcing, and deployment roadmap for automation solutions that enable Global Purchasing and Supply Chain's (GPSC) manufacturing and logistics footprint. This leader is accountable for developing and executing an integrated automation commodity and technology strategy that reduces total enterprise cost, improves safety and quality, and increases resiliency across GM's global operations.
This role partners closely with GPSC commodity teams, Manufacturing Engineering, Plant Leadership, GM IT, Finance, Supplier Quality, Logistics & Packaging, and strategic automation suppliers to deliver standard, scalable solutions for equipment, controls, robotics, and related services. The Manager sets clear objectives and owns key performance indicators that directly impact launch readiness, productivity, and capital efficiency, while championing change.
The Manager will lead a team based in Warren, MI, with responsibility for collaboration and influence across regional GPSC and plant locations. Some domestic and international travel is required to engage plants, suppliers, and technology partners.
What You'll Do:
Team & Talent Leadership
  • Lead and develop a team of purchasing professionals and automation strategy leaders supporting equipment, controls, and robotics.
  • Build an inclusive, high-performance culture focused on safety, innovation & disruption, data-driven decision making, and continuous improvement.
  • Ensure the right technical and leadership bench strength through thoughtful staffing, coaching, succession planning, and performance management.

Automation Strategy & Roadmap
  • Develop as part of a team the automation purchasing and strategy vision for GPSC, including multi-year roadmaps for automation platforms, suppliers, standards, and commercial models.
  • Align automation strategy with vehicle and propulsion program cycles, capacity plans, industrialization/automation strategies, and plant network changes.
  • Establish and own KPIs for automation performance (e.g., launch readiness, availability, OEE impacts, cost, quality, safety) and drive improvement against targets.

Commodity & Supplier Strategy
  • Develop and execute global commodity strategies for automation categories (e.g., robotics, controls, material handling systems, vision systems, automated storage/retrieval, MES interfaces, services).
  • Segment the supply base, define preferred/strategic partners, and negotiate commercial agreements that optimize total cost of ownership, lifecycle support, and innovation access.
  • Lead supplier risk, resiliency, and capacity assessments for critical automation technologies; define and implement mitigation plans.

Automation Program & Project Support
  • Partner with Manufacturing Engineering, Logistics & Packaging, and plant teams to ensure automation sourcing and strategy are integrated early in program planning and GVDP milestones.
  • Support development of standardized specifications, design standards, and repeatable solutions that reduce complexity and enable reuse of automation designs.
  • Provide oversight and escalation support for key automation sourcing events, launches, and issue resolution, ensuring alignment to timing, budget, and performance requirements.

Process, Systems & Data
  • Reimagine and standardize purchasing and supplier management processes related to automation (from sourcing through lifecycle management) to improve speed, transparency, and control.
  • Leverage digital tools, analytics, and automation to manage spend, performance, and risk (e.g., standardized RFQ workflows, cost models, should-cost, supplier performance dashboards).

Stakeholder & Change Leadership
  • Influence across functions, plants, and regions to align on common standards, platforms, and suppliers; remove roadblocks and drive adoption of new ways of working.
  • Lead structured change management and communication plans to support deployment of automation standards, new commercial models, and updated processes.

External Engagement & Technology Scouting
  • Maintain strong external connectivity with automation OEMs, Tier 1 suppliers, integrators, technology startups, consultants, and industry forums to bring leading practices and innovations into GM.
  • Benchmark GM's automation cost, performance, and commercial models against best-in-class peers and convert insights into actionable strategies and sourcing approaches.

Capability Building
  • Design and implement training, playbooks, and communities of practice to build capability in automation technologies, commercial models, and data-driven decision making.
  • Embed continuous improvement methods (e.g., Lean, OPEX) into how the team manages automation sourcing, negotiations, and supplier performance.

Your Skills & Abilities (Required Qualifications):
  • Bachelor's degree in Supply Chain, Engineering (Mechanical, Electrical, Industrial, Manufacturing), Business, or related field.
  • Minimum 10+ years of progressive experience in purchasing, supply chain, operations, or manufacturing engineering, with significant exposure to automation equipment, controls, or robotics.
  • Demonstrated people leadership experience, including direct leadership of teams (typically 4-5+ direct reports) and talent development across diverse technical and commercial skill sets.
  • Proven success leading complex, cross-functional, and global initiatives in a matrixed environment, from strategy through implementation and value realization.
  • Deep knowledge of sourcing, supplier management, and contract/commercial structures for capital equipment and/or automation solutions, including risk and lifecycle cost management.
  • Experience supporting or leading automation programs in manufacturing or logistics (e.g., robotic cells, automated material handling, advanced controls, integrated systems).
  • Strong strategic orientation, analytical capability, and executive communication skills; able to simplify technical complexity and influence senior leaders.
  • Demonstrated ability to lead through ambiguity, drive change, and challenge the status quo while maintaining strong relationships and alignment.
  • High learning agility and comfort operating in a fast-changing environment with evolving technologies and competing priorities.
  • Travel Requirements: Occasional domestic and international travel to GM plants, suppliers, and technology partners up to 50%.

What Can Give You a Competitive Advantage (Preferred Qualifications):
  • MBA or advanced degree in Business, Supply Chain, Operations, or Engineering.
  • Hands-on experience with factory automation and digital industrialization (e.g., smart factory, IIoT, digital twins, advanced analytics on equipment performance).
  • Experience in automotive or complex manufacturing, including launch environments and high-volume operations.
  • Proficiency with data and analytics tools (e.g., Power BI, Python, ML or AI Agentic development, cost modelling tools, supplier performance dashboards) to support decision making and performance management.
  • Formal training or certification in AI, ML, Operational Excellence, Lean, Agile, or Change Management.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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About General Motors

Sourced by ZipRecruiter

General Motors is a company with global scale and capabilities, headquartered in Detroit, Michigan, with employees around the world. The company employs over 165,000 people, serves six continents, operates across 22 time zones, and has a diverse workforce speaking 75 languages1. GM’s vision is to drive the world forward by pioneering innovations that move and connect people to what matters. The company is working towards an all-electric future with its new Ultium Platform and is pushing transportation options beyond our wildest imaginations with autonomous vehicles. GM is also committed to becoming the most inclusive company in the world.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1908

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