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Service Management Analyst Jobs in Chicago, IL (NOW HIRING)

Consilio LLC

Analyst, Evidence Management

Chicago, IL · On-site

To provide the highest level of client service to both external and internal customers, said ... Manage onsite and offsite storage of all evidence. * Maintain highly organized and secure evidence ...

Novolex

Manager, IT Service Management

Lake Forest, IL · On-site

Analyze ticket volume trends, recurring incident patterns, and queue aging to identify systemic issues and drive root cause remediation through Problem Management collaboration. Report service desk ...

Novolex

Manager, IT Service Management

Lake Forest, IL · On-site

Analyze ticket volume trends, recurring incident patterns, and queue aging to identify systemic issues and drive root cause remediation through Problem Management collaboration. Report service desk ...

Novolex

Manager, IT Service Management

Lake Forest, IL · On-site

Analyze ticket volume trends, recurring incident patterns, and queue aging to identify systemic issues and drive root cause remediation through Problem Management collaboration. Report service desk ...

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Showing results 41-60

All JobsService Management Analyst JobsService Management Analyst Jobs in Chicago, IL

Service Management Analyst information

See Chicago, IL salary details

$44.3K

$87.5K

$136K

How much do service management analyst jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service management analyst in Chicago, IL is $87,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $105,100.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Chicago, IL?

For Service Management Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Chicago, IL look for?

The top searched job categories for Service Management Analyst jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Service Management Analyst jobs?

Cities near Chicago, IL with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $87,522 per year, or $42.1 per hour.

Asset Management Analyst, Summer 2027

Harrison Street

Chicago, IL • On-site

$90K/yr

Full-time

Posted 25 days ago

Job description

Harrison Street Asset Management ("HSAM") is a leading global alternative investment management firm focused on real estate, infrastructure, and credit strategies across North America and Europe. Headquartered in Chicago, Toronto, and London with offices across North America, Europe, Asia and the Middle East, the firm has over $108 billion in assets under management on behalf of institutional investors and registered investment advisors globally.
Founded on a culture of innovation, HSAM is an early mover in alternative real estate and mid-market infrastructure. Today, the firm's global team, consisting of more than 520 professionals, is committed to creating long-term value through deep sector expertise and forward-thinking strategies.
Harrison Street is hiring Analysts to join in the summer of 2027. Candidates should possess broad-based analytical skills, a strong understanding of Excel and PowerPoint, superior communication skills, and proven research skills. The individual must be able to efficiently allocate time between multiple tasks, changing priorities, tight deadlines and provide analytical support for multiple people within Asset Management.
Responsibilities:
  • Assist in managing relationships with existing operating partners;
  • Provide analytical and transaction support for workouts / capital calls, financings, and dispositions;
  • Prepare capital call and disposition memorandums;
  • Review, analyze, and assist with lease transactions;
  • Model investment level performance for fund vehicles;
  • Participate in the annual business plan and valuation process;
  • Assist in oversight of property operations including property management and leasing terms;
  • Review financial performance and comparison to budget;
  • Monitor capital improvement progress;
  • Maintain and monitor key department and firm schedules:
  • Assist in the recruiting and training of all new employees;

Requirements:
  • Bachelor's degree - Real Estate and Finance concentrations preferred;
  • 2+ years of applicable internship experience preferred
  • Core knowledge of real estate principles, finance and accounting;
  • Strong written and verbal communication skills;
  • Ability to draw conclusions from research and data analysis and communicate them effectively;
  • Thorough understanding of real estate valuation software (Excel at minimum - Argus preferred);
  • Highly motivated, organized, and self-directed individual eager to learn all facets of asset management.

Start date: Summer 2027
$90,000 - $90,000 a year
For Illinois Only: The expected base salary for this position is $90,000. Actual salaries may vary based on a number of factors, including skills, experience, and qualifications.
In addition to base salary, total compensation at Harrison Street includes a generous discretionary bonus, along with a comprehensive range of benefits - including medical, financial, and wellness programs - designed to support our employees both professionally and personally.
Harrison Street is proud to be an equal opportunity employer committed to diversity, equity and inclusion in the workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
If you require accessibility assistance applying for open positions, please contact our ADA Accessible Line at (312) 920-0500 or [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Harrison Street does not accept unsolicited headhunter and agency resumes. Harrison Street will not pay fees to any third-party agency or company that does not have a signed agreement with Harrison Street.

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