Service Management Analyst Jobs in Champaign, IL

WHAT IS LARGE BUSINESS AND INTERNATIONAL?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s)will be filled in the following area(s):
  • LBI - Office of Program and Business Solutions, Business systems Planning: Technology Integration, Program and Business Solutions (PBS), Office of Tech & Business Solutions (TPS) CASE MGMT SYSTEM SOLUTIONS (CMSS).

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:
SPECIALIZED EXPERIENCE/EDUCATION GS-09: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service.

Specialized experience for this position includes:

• Experience collecting and analyzing information from interviews, observations, records, or other sources to support findings and recommendations.
• Experience applying analytical methods and established policies or procedures to identify operational issues and recommend improvements.
• Experience preparing reports or summaries that document findings, identify issues, and recommend solutions.
• Experience interpreting, policies, procedures or regulations to support evaluations of organizational or program operations.
• Experience presenting findings and recommendations to supervisors or management to support organizational improvement.

OR
EDUCATION: You may substitute education for specialized as follows: A master's or equivalent graduate degree in a related field of study.
OR
Two (2) full years of progressively higher-level graduate education leading a master's degree in a related field of study. One (1) year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.
OR
L.L.B. or J.D., if related.
OR
COMBINATION OF EDUCATION AND EXPERIENCE: A combination of qualifying graduate education and experience equivalent to the amount required.
SPECIALIZED EXPERIENCE/EDUCATION GS-11: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service.
Specialized experience for this position includes:

• Experience conducting studies of administrative or operational processes to identify issues and recommend improvements that enhance organizational effectiveness or efficiency.
• Experience analyzing information from multiple sources to evaluate program operations and develop recommendations.
• Experience applying administrative laws, policies, procedures, or regulations to evaluate organizational processes and recommend improvements
• Experience preparing analytical reports, briefings, or other written products that communicate findings and recommendations.
• Experience presenting findings and recommendations to management or stakeholder to support operational improvements.
• Experience collaborating with stakeholders or subject matter experts to gather information and evaluate business or administrative processes.

OR
EDUCATION: You may substitute education for specialized as follows: A Ph.D. or equivalent doctoral degree in a related field of study that demonstrate the knowledge, skills and abilities to do the work.
OR
Three (3) full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field of study that demonstrate the knowledge, skills and abilities to do the work.
OR
An LL.M., if related.
OR
COMBINATION OF EDUCATION AND EXPERIENCE: A combination of qualifying graduate education and experience equivalent to the amount required.
SPECIALIZED EXPERIENCE GS-12: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service.
Specialized experience for this position includes:

• Experience planning and conducting studies of work processes, business operations, or administrative programs to identify issues and recommend improvements that enhance organizational efficiency.
• Experience analyzing information from a variety of sources to evaluate program operations, identify trends or problems and develop recommendations.
• Experience applying administrative laws, policies, procedures or regulations to evaluate program operations and recommend improvements or resolve operational issues.
• Experience presenting findings and recommendations to management or stakeholders to support decision-making and implementation of process improvements.
• Experience coordinating with stakeholders or subject matter experts to evaluate business processes, gather requirements or improve administrative or operational practices.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER