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Service Management Analyst Jobs in Chicago, IL (NOW HIRING)

Village of Glenview

Management Analyst

Glenview, IL · On-site

$68K - $95K/yr

  • Medical

  • Retirement

The Management Analyst position plays a vital role in ensuring informed decision-making, driving ... Provide exceptional customer service by responding to internal and external requests and represents ...

The Salvation Army

Data Management Analyst

Hoffman Estates, IL · Hybrid

$69K - $86K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Data Management Analyst works within the Territorial Social Services Department and is responsible for providing internal and external data management and analysis for social service programs ...

Harrison Street

Asset Management Analyst

Chicago, IL · On-site

$90K - $100K/yr

Harrison Street is seeking to hire an Analyst within the Asset Management group. Candidates should ... service member status, race, color, religion, sex, national origin, age, physical or mental ...

Wintrust

Risk Management Analyst

Northbrook, IL · On-site

$20.19 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Not only do we provide excellent service to our customers, but we focus on serving our community and coworkers as well. With management's "Open Door" policy, every employee has a voice. Everyone ...

Harrison Street

Asset Management Analyst

Chicago, IL

$90K - $100K/yr

Harrison Street is seeking to hire an Analyst within the Asset Management group. Candidates should ... service member status, race, color, religion, sex, national origin, age, physical or mental ...

Harrison Street

Asset Management Analyst

Chicago, IL · On-site

$90K - $100K/yr

Harrison Street is seeking to hire an Analyst within the Asset Management group. Candidates should ... service member status, race, color, religion, sex, national origin, age, physical or mental ...

Wintrust

Risk Management Analyst

Northbrook, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Not only do we provide excellent service to our customers, but we focus on serving our community and coworkers as well. With management's "Open Door" policy, every employee has a voice. Everyone ...

Aeris Communications

Service Management, Director

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Conduct thorough root cause analysis, implement corrective actions, and track progress to ensure ... Recruit, train, and develop a high-performing Service Management team. * Provide coaching ...

MSCCN

Management Analyst - Chicago, IL

Chicago, IL · On-site

$75K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service - Demonstrates ability to deliver excellence by taking personal accountability for ... Manages difficult or emotional customer situations; responds promptly to customer needs; solicits ...

Wolters Kluwer

Content Management Analyst

Riverwoods, IL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role plays a key operational function in scanning services, court relationship management, vendor oversight, and technical troubleshooting across the end-to-end content pipeline. The analyst ...

Wolters Kluwer

Content Management Analyst

Riverwoods, IL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role plays a key operational function in scanning services, court relationship management, vendor oversight, and technical troubleshooting across the end-to-end content pipeline. The analyst ...

Wolters Kluwer N.V.

Content Management Analyst

Riverwoods, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role plays a key operational function in scanning services, court relationship management, vendor oversight, and technical troubleshooting across the end-to-end content pipeline. The analyst ...

Wolters Kluwer

Content Management Analyst

Riverwoods, IL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role plays a key operational function in scanning services, court relationship management, vendor oversight, and technical troubleshooting across the end-to-end content pipeline. The analyst ...

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Showing results 1-20

All JobsService Management Analyst JobsService Management Analyst Jobs in Chicago, IL

Service Management Analyst information

See Chicago, IL salary details

$44.3K

$87.5K

$136K

How much do service management analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service management analyst in Chicago, IL is $87,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $105,100.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Chicago, IL?

For Service Management Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Chicago, IL look for?

The top searched job categories for Service Management Analyst jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Service Management Analyst jobs?

Cities near Chicago, IL with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $87,522 per year, or $42.1 per hour.

Management Analyst

Defense Contract Management Agency

Arlington Heights, IL

$74K/yr

Full-time, Part-time

Posted 5 days ago

Defense Contract Management Agency rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

142nd of 846 rated public administrative organizations

Job description

See below for important information regarding this job.
Additional vacancies may be filled from this announcement.
These positions will be filled only at the locations listed.Qualifications:To qualify for a Management Analyst position, your resume and supporting documentation must support:
A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
  • Working with timekeeping, data analysis, and travel support.
  • Evaluating the progress and status of performance accountability systems and/or personnel actions for performance measurement.
  • Analyzing administrative data for consistency with established plans and policies.
B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess:
GS-11: A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M, if related.
C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualifications and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The totalpercentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11.
Education:

If the position has a minimum education requirement you MUST provide transcripts (unofficial are acceptable at the time of application) to support your educational claims. Or, if you are using education to qualify in lieu of specialized experience you MUST provide transcripts (unofficial are acceptable at the time of application) to support your educational claims. The transcripts must include your name, the name of the college or university, class/course list, completed number of credits/hours, and the date degree conferred (if applicable). Education must be accredited by an accrediting institution recognized by the U.S. Department of Education. Licenses must be current at time of application.

GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Employment Type: OTHER

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