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Service Management Analyst Jobs in Bandera, TX (NOW HIRING)

Akima, LLC

Customer Service Engineer

San Antonio, TX · On-site

Experience with helpdesk management, web portals, and customer survey tools is highly desirable. * Analytical mindset with a focus on continuous improvement and delivering high-quality service.

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All JobsService Management Analyst JobsService Management Analyst Jobs in Bandera, TX

Service Management Analyst information

See Bandera, TX salary details

$36K

$71.2K

$110.6K

How much do service management analyst jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service management analyst in Bandera, TX is $71,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $85,500.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What cities near Bandera, TX are hiring for Service Management Analyst jobs?

Cities near Bandera, TX with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Bandera, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $71,180 per year, or $34.2 per hour.

Payroll Service Delivery Analyst

System One

San Antonio, TX • Remote

Contractor

Re-posted 19 days ago

Job description

Job Title: Payroll Service Delivery Analyst Location: San Antonio, TX Type: Contract Contractor Work Model: Hybrid – onsite and remote Responsibilities • Managing end-to-end payroll processing for employees • Understand all aspects of payroll in regard to payroll laws and regulations • Manage workflow to ensure all payroll transactions are processed timely and accurately • Provide excellent customer service to employees in the areas of compensation, taxes, how to clock in/out, and how to request time off in a timely manner • Supporting management to improve Payroll processes • Educate teammates on payroll and timekeeping, policy, processes, and practices to ensure effective execution • Perform daily payroll operations • Perform updates to payroll-related data and manage overall payroll workflow • Ensure timely processing of all new hires, promotions, and terminations • Analyze and audit payroll data for accuracy of posting, including intercompany transactions • Prepare journal entries related to payroll and benefits and record timely and accurately • Execute time and attendance processing and interface with payroll applications • Calculation and distribution of reports • Process garnishment payments • Complete employment verifications and unemployment insurance information requests • Process 940/941 tax forms (US) and P45/60 tax forms (UK) • Process accurate and timely year end reporting (W-2, W-2c, P60) • Develop ad hoc financial and operational reporting as needed • Other assigned duties

Requirements • 3-5 years experience as a Payroll Processor or similar role • Solid understanding of accounting fundamentals, best payroll practices and demonstrated ability utilizing systems, tools, and procedures to accomplish the job • Strong Knowledge of U.S. federal, state regulations • Detail-oriented • Able to deal with difficult, sensitive, and confidential information • Ability to manage a high volume of work under tight service delivery deadlines • Excellent customer service skills • Strong interpersonal (verbal and written) communication skills • Strong organizational, time management, and prioritization abilities • Strong PC knowledge including proficiency in Excel • Team player yet a self-starter and self-motivated individual; assertive in maintaining confidentiality

Desired Skills • Associates degree in accounting, Fundamental Payroll Certification (FPC), or Certified Payroll Professional (CPP) • Working knowledge of ADP Workforce Now Payroll and Time & Attendance desired but not required • Working knowledge of ADP iHCM, UK employment and tax law • Experience working with military personnel, especially overseas • Human Resources knowledge in Recruiting, Benefits, Employee Relations desired but not required

Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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