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Service Management Analyst Jobs in Bandera, TX (NOW HIRING)

Sr. PPBE Management Analysts

San Antonio, TX · On-site

$77K - $96K/yr

We are TekPro Support Services, LLC (TSS) a professional solutions contracting and consulting firm ... We are seeking Sr/Mid PPBE Management Analysts to support our ongoing mission at Lackland AFB in ...

Analyze incident trends, operational metrics, and system performance data to identify opportunities for improved reliability and service delivery. * Coordinate with Change Management and ...

Analyze incident trends, operational metrics, and system performance data to identify opportunities for improved reliability and service delivery. * Coordinate with Change Management and ...

Port, Protocol, and Service Management (PPSM) & Firewall Requests: Submit documented technical ... Root Cause Analysis (RCA) Reports & Knowledge Base Articles (KBAs): Written technical summaries of ...

Port, Protocol, and Service Management (PPSM) & Firewall Requests: Submit documented technical ... Root Cause Analysis (RCA) Reports & Knowledge Base Articles (KBAs): Written technical summaries of ...

Port, Protocol, and Service Management (PPSM) & Firewall Requests: Submit documented technical ... Root Cause Analysis (RCA) Reports & Knowledge Base Articles (KBAs): Written technical summaries of ...

... Services, XML/XSL XPath, IMS DB2, ETL-Datastage. Database - Oracle PL/SQL and DB2 Knowledge in ... Manage & Guide the development team throughout the implementation To understand client environment ...

Showing results 21-40

Service Management Analyst information

See Bandera, TX salary details

$36K

$71.2K

$110.6K

How much do service management analyst jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service management analyst in Bandera, TX is $71,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $85,500.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What cities near Bandera, TX are hiring for Service Management Analyst jobs?

Cities near Bandera, TX with the most Service Management Analyst job openings:

Infographic showing various Service Management Analyst job openings in Bandera, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $71,180 per year, or $34.2 per hour.

Financial Analyst II / Contract Manager (Contract Contingent)

ProSidian Consulting

San Antonio, TX • On-site

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago


Key responsibilities

  • Lead a team of Financial Analysts, Business Analyst II, and Acquisition Technical Writer to ensure work is completed in a timely manner.

  • Assist in providing financial execution of current budget and spend plans, and support acquisition planning.

  • Prepare and update budget documents, financial reports, and expenditure reports for the Directorate and Divisions.


Job description

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at www.ProSidian.com.

Job Description

ProSidian Seeks a Financial Analyst Level II / Contract Manager (Contract Contingent) located In San Antonio, TX (or surrounding area) to support an engagement for Acquisition Support and Financial Management for the HIT directorate, PRM division, Budget Execution branch of the DHA. This is Contract Contingent or Contract W-2 Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 position with commensurate benefits and competitive salary. 

 The ideal Financial Analyst Level II / Contract Manager (Contract Contingent) will have skills in: 

  • Leadership
  • Communication (Both oral and written)
  • Government financial management
  • Budgeting
  • Financial Modeling
  • Reporting
  • Presentations
  • Proficiency in Microsoft Excel 

Your position will include leading a team of two other Financial Analysts, a Business Analyst II, and an Acquisition Technical Writer as the Contract Manager. You will need to be capable of leading a team and ensuring that work is completed in a timely manner. This position will be listed as "Key Personnel" on the contract.

Must have the ability to communicate clearly and effectively in both spoken and written forms. Assist in providing financial execution of current budget and spend plans, and also in acquisition planning. Provide research, analysis, document preparation, and fiscal support. Assist in the preparation of all budget documents (Purchase Requests, memoranda), Financial strategies, Obligations and Commitment Plans. Also must assist in updating budget and division expenditure reports with current contract information and create new ones each fiscal year for the Directors of the Directorate and Divisions and designated personnel. 
Qualifications

QUALIFICATION REQUIREMENTS: Bachelor's degree, or equivalent, in/or related to a business field, business management recommended.

Minimum 5 years of experience with at least three of those years performing Federal government financial management required. Applicants without three years of Federal government financial management experience will not be considered.

Additional Information

CORE COMPETENCIES

  • Teamwork- ability to foster teamwork collaboratively as a participant, and effectively as a team leader
  • Leadership- ability to guide and lead colleagues on projects and initiatives
  • Business Acumen- understanding and insight into how organizations perform, including business processes, data, systems, and people
  • Communication- ability to effectively communicate to stakeholders of all levels orally and in writing
  • Motivation- persistent in pursuit of quality and optimal client and company solutions
  • Agility- ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
  • Judgment- exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
  • Organization- ability to manage projects and activity, and prioritize tasks

------------ ------------ ------------

OTHER REQUIREMENTS

  • Business Tools- understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
  • Commitment- to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public, and social sectors
  • Curiosity- the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
  • Humility- exhibits grace in success and failure wile doing meaningful work where skills have impact and make a difference
  • Willingness- to constantly learn, share, and grow and to view the world as their classroom

------------ ------------ ------------

BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.

Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.

Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.

401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.

Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.

Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.

Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.

Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.

ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.

Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.

Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.

Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.

Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

------------ ------------ ------------

ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION

USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.


ProSidian Consulting logo

About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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