Service Line Director Jobs in Appleton, WI (NOW HIRING)

Are you a strategic thinker with a passion for innovation and customer-centric solutions? Do you thrive in fast-paced environments where your ideas shape the future of technology? Join us as a Product Leader and help drive the success of our Cloud and Training product lines within our Technology Solutions business unit.

As a Product Leader, you'll be responsible for the full lifecycle of your product/service line - from concept launch to ongoing optimization. You'll be at the forefront of designing, launching, and evolving products and services that make a real impact. You'll collaborate across teams, engage with customers, and lead initiatives that fuel growth and deliver exceptional value. We're looking for someone who is a visionary, a builder, and a champion for excellence.

This position is required to work onsite at least 3 days per week.

Product Strategy & Roadmapping

• • Define and maintain the product/service vision and roadmap.
  • Analyze market trends and customer feedback to identify opportunities for new offerings or enhancements.
  • Collaborate with internal stakeholders to align product strategy with business goals.

Product Development & Lifecycle Management

• • Lead the design and launch of new products/services and features.
  • Manage the lifecycle of existing offerings, including updates and retirements.
  • Own assigned back-office systems that support product functionality and user experience.

Customer & Market Engagement

• • Gather and prioritize customer requirements through direct engagement and market research.
  • Represent the company at industry events to promote offerings and gather insights.
  • Monitor and improve customer satisfaction, loyalty, and retention metrics.

Cross-Functional Leadership

• • Partner with Development teams throughout the product lifecycle, including backlog grooming and prioritization.
  • Work with Marketing and Portfolio Management to develop pricing strategies and go-to-market plans.
  • Collaborate with Sales to ensure offerings are packaged and positioned effectively.

Performance & Financial Accountability

• • • Drive revenue growth and meet launch objectives for assigned product lines.
    • Manage budgets and expenses in alignment with departmental and corporate goals.
    • Track and report on key performance indicators, including Customer Loyalty Index results.

Experience

• 4+ years in a product/service design, product/service manager, or project management role, preferably for a commercialized customer-facing offering.
• Prior experience working with business software applications, preferably including business-to-business websites and back-office systems.
• Demonstrated experience in writing requirements for business software applications, including business-to-business websites and back-office systems.
• Prior experience in a leadership role strongly preferred.

Education

• Bachelor's degree required in Marketing, Business or a Technology field.
• In lieu of degree, may consider an additional 4 years of experience in a product management or project management role.

Technology Skills

• Demonstrated experience with designing or managing the functionality of client-facing portals.
• Demonstrated experience with the integration of business systems (i.e. back-office systems and client-facing portals) and how integration impacts the user experience (i.e. data integrity, etc.)

Other Skills/Qualifications

• Ability to develop and implement growth plans and programs. Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to break down deliverables into specific development activities and to accurately estimate delivery dates and project costs. Understanding of product management processes and methodologies.
• Solution and team oriented, with the ability to lead and influence others.
• Ability to work with diverse, cross-functional teams throughout the organization. Knowledge of complex Sales processes related to technology-based products or services. Ability to recognize sales channel capabilities and package products accordingly.

Internal J. J. Keller experience requirements may vary from those for external candidates, with consideration given to demonstrated performance, institutional knowledge, and career progression within the organization.

Work is performed primarily in a standard office environment.  Work involves operation of personal computer equipment for extended periods of time.  Occasional travel to offsite offices or customer sites may also be required, depending on assignment.